• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.5%
Positive
115
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,447)

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Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
Thumbnail of user marthar104
Martha R.
1 review
0 helpful votes
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December 17th, 2018
Verified purchase

The website is pretty easy to use but it would be helpful to filter all the options by occasion AND price.

Thumbnail of user billiej101
2 reviews
0 helpful votes
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August 15th, 2022
Verified purchase

Buyer BEWARE! On 8/12/2022 I ordered an arrangement for a family members funeral. It was a white lily arrangement which is in season and a beautiful white vase with a silver cross on it. I ordered the deluxe version and paid a total of $130. It was to be delivered on 8/13/2022 for the family viewing. At 7pm on the day it was supposed to be delivered we got a call which came up as spam risk so we didn't answer. It was JustFlowers.com. They left a message and we called them back. They said that the florist needed to add yellow lilies in with white because they didn't have enough and the the vase would be just a clear vase. So. No beautiful white with the silver cross. Probably a $1 vase to replace a $20 vase. My husband said that would be fine but we wanted the difference discounted because that isn't what we ordered. They told us they would call us back first thing in the morning (the day of the funeral) We didn't receive a call. I called them at 11:15 am to make sure the flowers would be there for the funeral. I was told a manager would have to call me because she couldn't open my order without manager approval (eye roll). She would have them call me in 5-10 minutes. By this time we are headed to the funeral. An hour later still no call. I again called them and I was told his co-worker was working on that right now and he would have him call me, I said that was unacceptable as nobody has been calling me back as promised and I needed to speak to that *co-worker* now. I was transferred and the phone just rang. I held on for 5 minutes then finally hung up as we had arrived at the funeral home. Of course our flowers were not there. They knew the time of the funeral and had the nerve to call me in the middle of it. After we left I then called again and wanted the order canceled. They tried to convince me to just put the order on hold. As if, like are they going to be resurrected and die again? This business is a SCAM!

Tip for consumers:
This site is a scam.

Products used:
Flowers

Service
Value
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Returns
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Hi Billie, we are here to help. Can you please directly message us with the seven-digit order number?

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Tanzy D.
1 review
0 helpful votes
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April 1st, 2020
Verified purchase

I have ordered from you several times and have never been disappointed. Thank you for the great service you provide. Tanzy

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Paula M.
1 review
0 helpful votes
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May 7th, 2018
Verified purchase

I am always satisfied when ordering from Just Flowers. Although I rarely see the flowers I order, I am always told that they are just beautiful.

Thumbnail of user edwards832
Edward S.
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

Not sure you are using the florist I asked for in the area where I am sending the flowers. Seems shaddy.

Thumbnail of user daylinp
1 review
0 helpful votes
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May 10th, 2021

They nece answer me. My order never came to me and i lost my money. Just dont us this company to order flowers! This is a scam

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Daylin P., we are here to help. Can you please provide your seven-digit order number?

Thumbnail of user mariae84
Maria E.
9 reviews
0 helpful votes
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May 3rd, 2018
Verified purchase

It is fine but at the end you add not only the shipping but a ¨handling fee¨, which I believe it is an excess

Thumbnail of user nicolee864
1 review
0 helpful votes
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October 3rd, 2022

The flowers were beautiful there was some issues with the delivery but they arribed and looked beautiful.

Service
Value
Shipping
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Nicole E., thank you for the feedback. We greatly appreciate your business.

Thumbnail of user andrean216
1 review
0 helpful votes
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May 15th, 2021

I ordered flowers to be sent to my my mother for Mother's Day. At no time when I placed my order did the site let me know that they could NOT fulfill my order. They took my money (over $100). On Mother's Day, I received a text that my order would be delayed to Monday 5/10. On Monday 5/10, I received a text that my order would be delayed to Tuesday 5/11 (no explanation). On Tuesday 5/11, I received a text that my order was delayed to Wednesday 5/12 (no explanation). On Wednesday 5/12, I received a text that my order was delayed to Thursday 5/13 (no explanation). On Thursday 5/13, I sent an "inquiry" because that is the ONLY way you can communicate with the company, demanding that they cancel my order and refund my money. On Friday 5/14, I received a text that my order had been "further delayed." I sent an email to customer support demanding AGAIN that they cancel my order and refund my money. NO RESPONSE. On Saturday 5/15, I sent ANOTHER email demanding they cancel my order and refund my money. STILL NO RESPONSE. I have just filed a dispute against the company with my Bank to retrieve my money. REDICULOUS and I will NEVER EVER use this company again and I HIGHLY recommend that you do not either!

Tip for consumers:
DO NOT USE THIS COMPANY!!

Products used:
Received nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Andrea N., we are here to help. Can you please provide your seven-digit order number?

Thumbnail of user sharons1117
Sharon S.
1 review
0 helpful votes
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June 9th, 2020
Verified purchase

I was very dissapointed with the floral arrangement. It looked like it was just thrown together with old flowers. Ugh!

Thumbnail of user lyndaw47
Lynda W.
2 reviews
0 helpful votes
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May 1st, 2020
Verified purchase

I live in England but my daughter and granddaughter live in Monroeville and Clayton respectively. I always use yourselves for flowers, thank you

Thumbnail of user johnl632
John L.
30 reviews
15 helpful votes
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February 5th, 2020
Verified purchase

The website is a little busy and print is very small and my daughter had to help me place the order because I couldn't see the small print.

Thumbnail of user markc481
Mark C.
2 reviews
0 helpful votes
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November 12th, 2018
Verified purchase

Perhaps I missed something, but it appears that 10% off applies only to a customer's NEXT order. Is this clear from the start??

Thumbnail of user audreym97
Audrey M.
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

I was surprised of all the fees at the end of the ordering process. There must be a way to forwarn the customer.

Thumbnail of user tanzyd3
Tanzy D.
1 review
0 helpful votes
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April 24th, 2020
Verified purchase

I have ordered from you numerous times. Your product is SUPERB. I have never been disappointed. Thank you. Tanzy

Thumbnail of user maryl342
Mary L.
17 reviews
0 helpful votes
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November 18th, 2018
Verified purchase

Thank you for providing the arrangement for our Granddaughters and her husbands 7Th anniversary . I especially want the candle included . Thank you

Thumbnail of user marthas278
Martha S.
1 review
0 helpful votes
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July 19th, 2019
Verified purchase

I really like the selection, the price and the speed of delivery. When I have used Just Flowers in the past, the "giftees" have been very pleased.

Thumbnail of user williama232
william a.
3 reviews
0 helpful votes
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February 19th, 2019
Verified purchase

Regular customer, I come here because I get what I want when I want. My wife has enjoyed each arrangement. Thank you. Bill Shipe

Thumbnail of user judithk31
Judith K.
2 reviews
0 helpful votes
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January 4th, 2020
Verified purchase

Is is not a help when you try to put in the exact state, and it won't let you put in the state it is to be delivered. The state is Colorda

Thumbnail of user marlenek10
Marlene K.
2 reviews
0 helpful votes
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April 28th, 2018
Verified purchase

I found the live help atoo long of a delay,,,I was connected to 2 different people..1st 1 great but got cut off...

Thumbnail of user wandab91
Wanda B.
1 review
0 helpful votes
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January 3rd, 2019
Verified purchase

I love your flower. Unfortunately the system wouldn't take my 10.00 off coupon. Disappointed about that

Thumbnail of user wadeh44
Wade H.
1 review
0 helpful votes
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May 3rd, 2018
Verified purchase

Always easy and nice , even for ordering from Europe, this is one of the user freindliest florists I know.

Thumbnail of user randyc174
Randy C.
2 reviews
0 helpful votes
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December 23rd, 2018
Verified purchase

site was extremely easy to navigate, will get feedback from my stepmom about quality of flowers upon receipt

Thumbnail of user kathleenl164
Kathleen L.
2 reviews
0 helpful votes
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December 19th, 2019
Verified purchase

Shopping was easy but I will be happy to hear from her that they poinsttias were beautiful and fresh..

Thumbnail of user taivop
Taivo P.
1 review
0 helpful votes
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December 21st, 2018
Verified purchase

Handling fee is bad surprice when checking out. It should be included in product price. Next time will buy from Amazon.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

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