• JustFlowers

JustFlowers

Write a Review

Overview

JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 185th among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.7%
Positive
116
Neutral
21
Negative
64
205
See all photos
How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,448)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
Thumbnail of user derekam
Dereka M.
1 review
0 helpful votes
  • Send Message
April 30th, 2018
Verified purchase

Site was super easy to use and didn't take long to choose selection and check out. Hoping the flowers are just as great as the process of buying them.

Thumbnail of user susand526
Susan D.
1 review
0 helpful votes
  • Send Message
January 10th, 2019
Verified purchase

I cant really say until the flowers re delivered Hopefully they will look as good as the picture as I have had bad experiences with other online flower sites

Thumbnail of user anonymousa322
anonymous A.
2 reviews
0 helpful votes
  • Send Message
October 15th, 2018
Verified purchase

Easy site to use, please make coupon code applicable to order. I had to go back to find code after a box appeared saying it would automatically be applied.

Thumbnail of user scotth467
Scott H.
1 review
0 helpful votes
  • Send Message
March 30th, 2019
Verified purchase

This is the second time I've used your service. The first time, the flowers were beautiful, and I received a coupon code, so I decided to use you again.

Thumbnail of user margies56
Margie S.
1 review
0 helpful votes
  • Send Message
March 19th, 2019
Verified purchase

The selection of flowers on line were impressive. Prices to fit most budgets. I hope the recipient will send me a picture. Thank you for the ease of selection.

Thumbnail of user alishat13
1 review
0 helpful votes
  • Send Message
May 15th, 2018

I ordered flowers for my Mother for Mother's day and they were supposed to be delivered Saturday. Today is Tuesday and they still haven't been delivered. I have tried to call several times and can NEVER get a live person on the phone. I wait for over 20 minutes and finally get forwarded to a voice mail system to leave a message. I have left a message and sent several emails with nothing more than the standard response that they were unable to deliver and will try again tomorrow. All I want is to know why they have been unable to deliver for three days or the name of the local florist so I can call them and inquire. This is beyond frustrating for the money I spent. They don't even offer to refund the money or upgrade the arrangement for the disappointment of not being able to have flowers to my mother on her one special day of the year! I will tell EVERYONE I know not to use them. If anyone has a number that I can call where I can speak to an actual person I would greatly appreciate it.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Alisha, we are here to help. What is your seven digit order number?

Thumbnail of user arleena3
1 review
0 helpful votes
  • Send Message
June 26th, 2018

I recently arranged and managed my father's funeral. One out-of-town friend arranged to have flowers delivered by this company. The flowers were not delivered. The friend was double billed. Although one of the charges was reversed, the other is still pending (and has been disputed with the credit card company). Worst of all, as I and others have attempted to resolve this matter, we have been told lie after lie. We were told the flowers were delivered the night before the funeral. When they learned that this would not have been possible, we were told they were delivered the morning of the funeral -- at a time when I was present. This was absolutely false. Next we were told that they were received and signed by a person named Sue. Sue explained that she never received or signed for the flowers, and did not even attend the funeral. She merely told a rude customer service representative that my family had left some flowers and other decorations and treats in the church. The flowers Sue saw the day after the funeral were delivered by a different, reputable, florist -- who delivered multiple arrangements without difficulty. I have called repeatedly, been placed on hold for twenty minutes and longer, been told that I would be called back, and more. This company does not deliver flowers. It delivers a pack of lies.

The order number is *******. I have spoken with numerous employees, including Venice, Ron, Elaine, and Jill. I was told Theresa would call me back.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Arleen A., we can't seem to locate your order. Would you be able to provide your seven-digit order number?

Thumbnail of user joelp84
Joel P.
1 review
0 helpful votes
  • Send Message
February 4th, 2019
Verified purchase

Just a lot of upcharges...Don't even know what I paid extra for..It didn't show...I would have liked to say more in my card..But, I want this to be special. I love this woman!

Thumbnail of user billh412
Bill H.
1 review
0 helpful votes
  • Send Message
January 22nd, 2019
Verified purchase

You need to put the coupon code block up on the form farther. I totally didn't see this until I got over to my paypal account and noticed the discount price wasn't right.

Thumbnail of user bonnieh127
Bonnie H.
1 review
0 helpful votes
  • Send Message
May 22nd, 2018
Verified purchase

Would like a space to add any requests. such as I would like to have added 4 purple roses instead of pink if available. The phone lady wasn't able to answer this question.

Thumbnail of user janetl213
Janet L.
1 review
0 helpful votes
  • Send Message
March 18th, 2019
Verified purchase

Very good website & eazy ordering. I have used Just Flowers before & will use again. The flowers I sent my friend were beautiful, fresh & had a wonderful fragrance. She loved them.

Thumbnail of user davids1731
David S.
2 reviews
0 helpful votes
  • Send Message
December 24th, 2019
Verified purchase

I found the shopping site very easy to use. Very pleasant, lots of pictures and descriptions of numerous choices for the perfect gift. Extremely pleased.

Thumbnail of user jimp486
Jim P.
1 review
0 helpful votes
  • Send Message
April 8th, 2020
Verified purchase

Item selected looked better in person, was fairly priced and came on time. Very happy with purchase. Wife was very happy, as well. (Valentine's Day)

Thumbnail of user debrap102
Debra P.
5 reviews
0 helpful votes
  • Send Message
April 26th, 2018
Verified purchase

Delivery prices high since using local florist she lives very close. In the past they have actually called her and had her pick up her own flowers and charged the delivery fee.

Thumbnail of user lynnei3
Lynne I.
1 review
0 helpful votes
  • Send Message
December 13th, 2018
Verified purchase

I didn't get a $10.00 discount but maybe because of what I ordered. Didn't need a phone call from Just Flowers either as I don't give out my information over the phone.

Thumbnail of user tonyaw44
Tonya W.
1 review
0 helpful votes
  • Send Message
May 8th, 2018
Verified purchase

When I filled out my order I wanted to change the bouquet size which meant I had to go back and fill out all the information again. other than that mostly good.

Thumbnail of user steves767
Steve S.
1 review
0 helpful votes
  • Send Message
April 12th, 2018
Verified purchase

I have used justflowers.com many times and never had any problems. Flowers delivered have looked very close to the photos and were fresh when delivered. I would recommend them to a friend.

Thumbnail of user sylviab78
Sylvia B.
1 review
1 helpful vote
  • Send Message
March 6th, 2019
Verified purchase

Since I order for our church, I need a copy of the purchase to present to deacon. This seemed relatively easy. Please be sure this flower order does not come to ME.Thanks

Thumbnail of user raynaf1
Rayna F.
1 review
0 helpful votes
  • Send Message
August 25th, 2020
Verified purchase

Wow! So easy to send flowers online now! I will be using this service more often! No more waiting on hold for eons for me. Thank you for making your site so easy to navigate.

Thumbnail of user dianem183
Diane M.
10 reviews
1 helpful vote
  • Send Message
November 15th, 2018
Verified purchase

My shopping was fine and simple. and the offer of help was there if needed. My first time ordering and I'll be anxious to see the product after it's delivered. PS I appreciated the coupon.

Thumbnail of user edo34
ed o.
1 review
0 helpful votes
  • Send Message
September 24th, 2018
Verified purchase

my bill came to 50+ dollars. the sunny promo code should have given me 10 dollars off instead of 5 dollars off. if you could refund my purchase 5 dollars is would be greatly appreciated.

Thumbnail of user anonymousb1004
anonymous B.
3 reviews
0 helpful votes
  • Send Message
April 28th, 2020
Verified purchase

Your website was very easy to follow and I appreciated that because I am not a tech person! The fact that it was so easy to go through, will make me use it again. Thanks

Thumbnail of user carolg1604
1 review
0 helpful votes
  • Send Message
May 16th, 2022

I ordered a funeral arrangement for a dear friend whose husband had passed, after a prolonged fight with cancer. As much as I would have liked, I could not attend the funeral. So I sent flowers, to honor her husband and to let my friend know I was with her in spirit., as she laid him to rest.
Not only did JustFlowers, not send the flowers, they did not let me know until two days after the fact. I missed their call and they left a voicemail, offering to send the flowers somewhere else. How insensitive was that? When I tried to call them, I was put in voicemail. They texted back, apologizing for not sending the flowers for Mother's Day. Their records are obviously all messed up! I have never been so let down by a seller in my life. DO NOT USE THIS FLORIST--YOU DO NOT WANT THIS TO HAPPEN TO YOU!

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Carol G., we are here to help. Can you please directly message us your full name along with your order number?

Thumbnail of user theresap63
Theresa P.
1 review
0 helpful votes
  • Send Message
April 26th, 2018
Verified purchase

I'm very happy with how easy the site is. I'm hopeful the flowers will brighten my mom's day

At the beginning at using your site, I read I was going to be able to receive a discount and I didn't..

Thumbnail of user cherylm213
Cheryl M.
1 review
0 helpful votes
  • Send Message
August 9th, 2019
Verified purchase

Used your service multiple times. Did not disappoint! Express service is a great option and you offer same day service, which is awesome, and the prices are reasonable.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

How do I know I can trust these reviews about JustFlowers?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JustFlowers?