JustFlowers

The container was not the quality that was shown in the picture and when i received my credit card statement the price was higher than quoted. I will probably use a local flower shop in the future

The shopping experience was great ... though I still need to see about the delivery experience before I can recommend to others or decide to buy from you again. Hope you understand. Thanks

I think there was a code I could have used for a discount, but it was way back on the picture page and I did not remember it. It should fill automatically.

I will not be using this company again. They totally bomber their "delivery guaranteed" motto as I found out 2 hours after the delivery window that there are no flower shops that deliver to my area on Sundays. Disclaimer, I called them at 4pm and they told me if would be to the residence at 6pm but then they claim the flower shop wasn't even open, this makes no sense. So fast forward 2 hours later on the phone, and I'll I wanted was a confirmation email that told me my order wasn't delivered and that a manager would cancel it the next morning. They apparently tried to send 5 emails, to two email addresses and I got NONE, I also never got a confirmation email that my order was placed or that the flowers we delayed or undeliverable. After all this time on the phone with them they wanted to credit me $15 back to my account for the $81 I spent to have flowers delivered for a birthday on a specific day. After ruining my aunts birthday surprise and my dinner all they could do was waive the delivery fee. Never using them again, 1800 flowers gave the whole flower order for free when a similar scenario happened to me for a funeral. You trust a company will follow through and if they don't, you trust their customer service will make up for it, not here.

I made an order on Sunday and it's Wednesday... Why Am I still waiting on my order? I really wanted these flowers for my mom who haven't received them.

Found this website when looking for a local florist and was very impressed with the selection and the ordering was very easy Will visit them again in the future.

I have been satisfied in the past using this site. Please make sure these flowers are in great shape because the recipient has sent them back in the past!

I bought an arrangement for my sister , for her Birthday .... and she didn't receive on time ... 3 days late !!!!!!!!! She liked what she got , but not on time .

Haven't ordered from you before, have from a competitor but the quality is degraded and they don't provide delivery, expensive too for what they don't provide.

We have been customers for a number of years & have always been extremely satisfied with service,delivery & quality of floral arrangements,keep up the excellent service!

If flowers are safe delivered, I will be delighted to recommend the site to others. The previous site I tried left me completely disappointed. Never again.

Site offered promo code that did not work, no area for special instructions for florist - had to put instructions for flower color in the delivery area.

I love JustFlowers! They are so professional and easy access. I have been very happy with everything I have ordered from them. And always prompt delivery.

I placed an order for Mother's Day flowers on Saturday and paid the extra $99 for Sunday delivery. I accepted the cost as my fault for procrastinating, but figured that it was worth it to surprise my wife at work (we own a small restaurant, and were both going to be at work all day Sunday). On Sunday morning, I got an email, letting me know that due to volume, my flowers would be delivered the following day - when my wife was at home.
As I said, I accepted the charge for the next day delivery, but when the delivery date was moved to Monday, I thought I might get at least half of that extra charge credited back - nope.
The driver who delivered on Monday afternoon was very polite, and understood my frustration, but of course could do nothing to help. The bouquet was pretty, but looked a bit like the end of the load - it wilted fairly quickly.
I spoke with "customer service" several weeks later, because all I could do at the time was leave a voicemail, to no avail. I was told "sorry", but it was really busy and they couldn't fulfill the order on Sunday. I asked about the cost, and was offered a $5 credit on my next order - I don't think they'll be a next order.

always beautiful and on time delivery. However, they did not look like the bouquet I saw online and also ordered premium and did not look much different then the original order. I was disappointed.

Glad that I keep getting emails from you to remind me that you are still there and make it easier for me to click on your website to easily make my choices and arrangements.

There is a great variety, but I wish there were more details about the type of flowers included. I also wish there were an option to change my salutation to Dr. instead of Mrs.

I tried to place an order via the internet, but the next day, when I got my confirmation, the address was not the one that I originally typed in the order. JustFlowers did not look at the address and verify the address in any way before processing the payment. They charged me for the act of 1. Charging my credit card and 2. Calling me to say that there was an issue with the address. They did NOT verify nor check for address accuracy at the front end before placing the order with their florist. Then, their florist, according to Justflowers - apparently did not verify and confirm the address before assembling the arrangement. I placed an order to deliver in a relatively small town and was charged over $61 to have Justflowers telephone me to say they'd like to confirm the address b/c their florist could not "locate" the address. I don't know if that meant on a GPS, paper map or on google but JustFlowers just kept blaming "our florist". No flower delivery, not even the next day nor the next. I felt like this was a scam. No refund and I wasn't provided with an address to write a complaint.

I ordered Lilies and roses for my mothers birthday, a $75 order. I paid for express delivery only for them to deliver to her carnations and mums a rose. Nothing even resembling what I had ordered. It looks like they went to the nearest Walmart and picked up the cheapest bouquet to put in a vase. I have called twice and emailed twice and have yet to get a straight answer. They told me that the florist must of ran out of the flowers and chose a different set. Which isn't my problem if you don't have what I want call me and I can cancel. They are stating that the boquet that they delivered has to be in good condition when they pick it up to replace it with the correct one. The office that they delivered to will not be open till Monday. It is not my mothers nor my problem if the wrong flowers die or wilt from now until then. They shouldn't even have attempted to think that flower bouquet was even acceptable. I spoke with a girl there and she was at a loss of words saying she would call me back. This reflects poorly on the business. I wanted to make my sick mother feel so loved and important on her birthday and they just had to screw it up. I am beyond upset and will never order here again.

I was interrupted twice while trying to order, very frustrating. I said I didn't need help at the first interruption. I was moving slowly, but was talking to my husband during the ordering process.

Your on line order system needs attention. Your computer gets confused with old orders and new orders. So the system insists on using a zip code that is not relevant to a new order.

I ordered flowers for my 86 mother-in-law almost a week ago to be delivered on her birthday. A week later, still no flowers and none of the promises made by the agent when they contacted me have been met. I paid a lot of money for these flowers and teddy bear to be delivered on her birthday and I am tired of the inane excuses given with no mention of a refund or free upgrade. Very disappointed, most especially by my mother-in-law.

UPDATE... A customer service "Manager" called me a couple of hours after my review (as I was getting ready for work) and advised me that they were able to locate a florist who would do the "special order" and deliver for an extra $20.00! They said the problem was that there weren't any florists in the area, which was the cause of the delay. I pointed out that I could very easily find at least six florists in the area! She then said the other issue was that I had selected the tulips, which may be difficult to locate. I reminded her that if that was the case, they shouldn't have been advertised. Then it was would a dozen red roses be acceptable to "some" red roses...

All in all I told her I was demanding a full refund of they money paid to them and I would take my business elsewhere, not even a 15% discount on my NEXT order would change my mind, as suggested by her.

After a ten minute wait on hold, she said I would get a refund credited to my credit card within 1-5 business days. We shall see... most definitely disgusted with this whole debacle and my poor mother-in-law's birthday was a week ago

Ordered Mothers Day Flowers, Flowers were delivered and I immediately called customer service to tell them that the orders were not what I ordered and the roses were all wilted and just plain ugly! The first cost service person mysteriously got disconnected, The second one said they would return my call the following day and guess what? NO FREAKIN CALL! I could of clipped roses from my neighbors bushes and made a better arrangement. This place is a joke! DO NOT BUY FROM THEM! Suppose to be Red and I had to redo the arrangement before giving to my mother! 2nd pic was suppose to be Hot pink roses Not Red!

Order *******

Ordered for Mother's Day to Be delivered 5/11 on SATURDAY before. Flowers have STILL not shown up 2 days later. They Charged my 90$ and there's nothing but dead ends when it comes to customer service. Thier "inquiry form" gives you no options on cancellation, just gives you options for responses that favor them keeping your money. Nothing but recordings on phone calls, and when they do call back and give you a "just another day" it comes from a blocked number.

This site is a joke, I should have trusted my gut when other "Valid" sites say they couldn't deliver that this one could. Here is some advice "Just Flowers", don't promise a delivery date you can not deliver on. Block it out or void it like the VALID sites do so that your not setting yourself up for failure as well as the customer and the recipient up for DISSAPPOINTMENT!