• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.7%
Positive
116
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,448)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
Thumbnail of user beverlyp185
Beverly P.
1 review
0 helpful votes
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August 24th, 2020
Verified purchase

Your site is easy to use. I have ordered from you before and was not disappointed I am sure it will be the same again

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William P.
4 reviews
0 helpful votes
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October 29th, 2019
Verified purchase

Always saying would give 10.00 off next order but yet have seen it come up on my new order. sent chat email and Rhonda never responded to question.

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Jeff C.
1 review
0 helpful votes
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May 8th, 2018
Verified purchase

So far, I can only rate the ordering process - which is superb. Ask me in a couple days to rate your delivery, etc. Thanks, Jeff

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Agnes S.
1 review
0 helpful votes
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May 11th, 2018
Verified purchase

It is hard to answer until I know what the quality of the flowers are and whether or not they will be delivered on time. Thank you!

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John H.
1 review
0 helpful votes
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October 17th, 2019
Verified purchase

Easy navigation. Read reviews and a little concerned that my choice won't be available (blue hydrangea for new boy) so I hope it is available.

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Charisse H.
1 review
0 helpful votes
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October 15th, 2019
Verified purchase

I have used your service several times and I am very happy
with every order as those who receive these amazing flowers
are extremely pleased!

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Marie C.
1 review
0 helpful votes
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May 11th, 2018
Verified purchase

Talked to my mother and she was pleased with the order. Told me they were nicer then the last place I had ordered from.

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anonymous Y.
2 reviews
0 helpful votes
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August 18th, 2019
Verified purchase

Shopping is easy but in all the times I've ordered I have never received a discount or future discount coupon. That's my only gripe.

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Nancy G.
7 reviews
1 helpful vote
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August 8th, 2019
Verified purchase

Putting a lot of faith in you to get it right. Our sister is across the country, has had a stroke and it's her birthday.

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Karen D.
14 reviews
15 helpful votes
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April 26th, 2020
Verified purchase

This was so easy to order! Thank You! Will be 100% pleased when it's delivered on Friday and I hear from her on what it looks like:)

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Sheryl S.
3 reviews
0 helpful votes
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November 13th, 2018
Verified purchase

Online chat helper was great. Only thing I can see that could improve your site is to have the approx. Size of the baskets and flowers. thank you

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Kyle W.
5 reviews
1 helpful vote
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June 26th, 2019
Verified purchase

Only issue is ensure you verify every step as system automatically places the express delivery into your order, whether you request it or not.

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anonymous E.
1 review
0 helpful votes
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June 17th, 2019
Verified purchase

I have bought flowers from you multiple times and two of those times they were not delivered the same day as requested. That's my only complaint.

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Everette H.
1 review
0 helpful votes
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June 14th, 2019
Verified purchase

My shopping experience was a good one and it went smoothly.
Your prices are on the high side.
Please do not share my information.

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William S.
1 review
0 helpful votes
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June 8th, 2019
Verified purchase

The home page claims we would get a 10% discount on this order. I did not. It appeared in other ratings that some had the same complaint

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Susan F.
1 review
0 helpful votes
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May 8th, 2019
Verified purchase

Flowers were delivered about 3 days after they were requested. At time of order was told same day delivery. Had to call florist multiple times

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Susan F., we are here to help. What is your seven-digit order number?

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anonymous O.
3 reviews
0 helpful votes
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May 1st, 2019
Verified purchase

It was very easy to navigate and choose an arrangement. I would give 5 stars but I don't know what the flowers will truly look like when delivered

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Trisha W.
1 review
0 helpful votes
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April 23rd, 2019
Verified purchase

please put all pricing up front. I didn't know about extra costs until the review. Not only a delivery fee but a "handling fee" too.

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Dennis S.
1 review
0 helpful votes
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April 19th, 2019
Verified purchase

Online is the next best thing if you can't be there in person, so local or long distance, it was in and out purchase.

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Mary J.
4 reviews
0 helpful votes
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March 18th, 2019
Verified purchase

Did I miss the coupon code that allowed for a $10.00 Discount if we placed the order today? Everything else was spelled very well.

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deborah t.
1 review
1 helpful vote
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February 8th, 2020
Verified purchase

your site is a little tricky. This promo code really does not give you anything off as it is increased with handling and tax charges.

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Melissa C.
1 review
0 helpful votes
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March 5th, 2019
Verified purchase

Great for those of us living overseas as many places can't accept foreign address info. Re-order from you depends on quality of the end product.

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Jane M.
11 reviews
3 helpful votes
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January 26th, 2019
Verified purchase

ordering is great but would like to make sure the finish product is what I ordered and delivery was on time. Thank you

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Robin M.
1 review
0 helpful votes
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January 24th, 2019
Verified purchase

Super easy and was able to choose exactly what I wanted, I have high hopes that this order will work out as expected.

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SANDY S.
1 review
0 helpful votes
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April 8th, 2020
Verified purchase

It was a very good experience and I will be placing another order in a couple weeks providing this one goes as planned.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

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