• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.7%
Positive
116
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,448)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
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SANDY S.
1 review
0 helpful votes
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April 8th, 2020
Verified purchase

It was a very good experience and I will be placing another order in a couple weeks providing this one goes as planned.

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Ken K.
1 review
0 helpful votes
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September 24th, 2019
Verified purchase

Had a question started live chat, Rose said she was in chat and never responded to any questions! Not very good customer service!

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anonymous Q.
3 reviews
0 helpful votes
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September 19th, 2019
Verified purchase

Selection was adequate and site navigation was expected. Would be nice to know what the actual Same Day Delivery cutoff time is online.

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Ralph M.
1 review
0 helpful votes
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April 6th, 2020
Verified purchase

We should always receive an email confirmation when the order has been delivered;
otherwise we won't know if our intended party received them.

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Barbara M.
9 reviews
2 helpful votes
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September 12th, 2019
Verified purchase

So far - it has been good; would like to see a total with charges before I click continue order and it is paid

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Nancy L.
4 reviews
1 helpful vote
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September 5th, 2019
Verified purchase

Never done this before. I'll know more about my thoughts after my daughter gets her flowers and we see what they look like.

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mandy b.
1 review
0 helpful votes
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November 26th, 2018
Verified purchase

it was ok but I cant give an accurate rating until these flowers have been delivered. so I should not even rate them

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anonymous U.
2 reviews
0 helpful votes
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May 1st, 2020
Verified purchase

A little confusing with the special code at check out, but
the service rep was very helpful for me to complete my order.

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Doris M.
1 review
0 helpful votes
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July 9th, 2019
Verified purchase

Website is very user friendly and so many beautiful flowers and plant arrangements to choose from. I'll definately order again in the future.

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Mary K.
1 review
0 helpful votes
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June 19th, 2019
Verified purchase

Very customer friendly. Gave a 1 star to second question as no one ever asks me for advice on where to order flowers.

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anonymous T.
3 reviews
0 helpful votes
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April 28th, 2020
Verified purchase

Beautiful bouquets, and easy to use site. Just wishing there were a less expensive choice with the economy at a stand still :-/

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Nick B.
1 review
0 helpful votes
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April 23rd, 2019
Verified purchase

Disappointed at the end when there are several lines of extras... fees should be more transparent up front. Nearly doubled the order cost.

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Barbara N.
2 reviews
0 helpful votes
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April 11th, 2020
Verified purchase

So far this has been very easy to order. Hopefully, the delivery will go as smooth and it will be a nice arrangement.

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Karey S.
1 review
0 helpful votes
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April 9th, 2019
Verified purchase

It was good yet you have a lot of fees and this was expensive. I would tell my friends to shop around first.

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Marina L.
1 review
0 helpful votes
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April 23rd, 2020
Verified purchase

Your pricing is a bit higher than other online sites. However, I'm anticipating your arrangement and service will make up for it!

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elizabeth i.
1 review
0 helpful votes
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February 24th, 2019
Verified purchase

wow - huge selection of items - easy to navigate ordering
just waiting on the delivery and see how my mom likes the violets

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anonymous S.
3 reviews
0 helpful votes
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January 11th, 2020
Verified purchase

The shopping experience is good. Now if the flowers are delivered as advertised, I will use you again and increase my rating.

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Colleen H.
1 review
0 helpful votes
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January 22nd, 2019
Verified purchase

so far so good. My overall rating will depend on the quality of flowers delivered and if they arrive today or not.

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1 review
0 helpful votes
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September 4th, 2017

They charged me $158 for funeral flowers that were never delivered. Don't use these guys, they are scammers of the worst kind.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Thuy Grimes,

Your order was was delivered to the flower room at the funeral home at 930AM on September 2nd at 930AM. Please contact the funeral home if you have any further questions regarding the delivery.

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Donna W.
1 review
0 helpful votes
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December 22nd, 2018
Verified purchase

Very quick and easy to order on line flowers. I hope she gets them quickly and they are beautiful like the picture.

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Patricia S.
2 reviews
0 helpful votes
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December 9th, 2019
Verified purchase

Loved it except for one thing, cannot go back and add another gift to the cart once you reach the billing process.

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Annna W.
1 review
0 helpful votes
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April 21st, 2020
Verified purchase

Because of the special circumstances existing, you were first to actually let me place an order. I will remember that. Thank You

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Gaye C.
1 review
0 helpful votes
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November 14th, 2019
Verified purchase

Shopping was great until I saw the handling and service charges. More coupons would be great. Thank you!
Have a fabulous Thanksgiving!

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Mary E.
17 reviews
1 helpful vote
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April 8th, 2020
Verified purchase

First time ordering and it was quick and easy. I have confidence that my mom will love the bouquet! We'll see :)

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Karl P.
1 review
0 helpful votes
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December 5th, 2018
Verified purchase

Been buying flowers from this shop for many years, website easy to use since out of town, cant pick out in person

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

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