• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.7%
Positive
116
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,448)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
Thumbnail of user mikem867
1 review
0 helpful votes
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April 25th, 2018

These are bait and switch scammer! Nothing more. Dont make the mistake I made. Stay far away from JustFlowers.com! Promised same day delivery based on the address I entered on the JustFlowers.com website. I assumed the flowers were delivered. No calls regarding a problem were recieved until two days later when a representative from JustFlowers.com called to explain that they could not find a florist in the area who would deliver to the address without me paying an addition $45. I was already dissaponted to find out the flowers were not delvered on-time and even more so to be asked for more money. I asked the representative to cancel my order but she was rude and persisted to push me to listen to her offers. I asked to speak to a manager, she refused and claimed she was the manager. Only after several requests to cancel did she rudely agree to do so, and also explained that my refund would take up to 24 business days to recieve. Isnt funny how they are paid instantly, but it takes 24 days to get the money the scammed back? These are bait and switch scammer! Nothing more. Dont make the mistake I made. Stay far away from JustFlowers.com!

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Mike, we are here to help. Can you please provide your seven digit order number.

Thumbnail of user cherisa
Cheris A.
1 review
0 helpful votes
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February 17th, 2019
Verified purchase

very nice website. Please send confirmation of delivery to my e-mail address. I use flowers a lot since I am a chaplain for the VFW.

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Gordon R.
2 reviews
0 helpful votes
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March 13th, 2020
Verified purchase

I use this service often, but having to type my details and my wifes data is getting boring. I may start looking elsewhere soon. GDR

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Daren S.
1 review
0 helpful votes
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February 22nd, 2020
Verified purchase

2 of the flowers had dead or dying rose petals on them. Not the best selection of roses I have seen from you. Thanks Daren

Thumbnail of user janicey22
Janice Y.
2 reviews
0 helpful votes
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October 28th, 2018
Verified purchase

You added 20.00 dollars in fees. There are no shipping fees as I ordered from the florist in Gulfport. That is a major rip off.

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Judy A.
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

You did not refund as promised but gave me credit. Since I have no intension of ordering from you again it is absolutely no good.

Thumbnail of user shradhay
1 review
0 helpful votes
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May 12th, 2020

I had ordered for a delivery on the 10th on the website for which I paid 104. Flowers were never delivered and I was sent a mail stating due to mother's day deliveries it will be sent the next day. I tried requesting on the helpline they informed me it was not possible.
The next day (11th may) they again failed to deliver and sent me the same mail saying appologies for the undelivered item. I have been trying to call them for 3 days the call is never answered and is redirected to the pre-recorded assist. I have spend more money co ordinating for my order than the order amount as I called them from UAE. Today (12th may) neither did I receive any communication from their end regarding the delivery nor did they answer my calls. I have mailed them for the cancellation of my order to which they haven't reverted as well. I m disappointed with the service. The website promised to deliver the same day so I choose them. However they do not respect the sentiments of their customers. Its a fraud.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Hello, we are here to help. Can you please provide your seven-digit order number?

Thumbnail of user kimf359
kim f.
1 review
0 helpful votes
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April 24th, 2020
Verified purchase

Shopping was easy and convenient. Now hoping the item is lovely and blue (:>)
Thank you for all the options. Stay healthy and have a good weekend!

Thumbnail of user pearls19
Pearl S.
1 review
0 helpful votes
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April 26th, 2018
Verified purchase

It was great to have online chat help. Would be great to know that this order was received (if possible). The recipient does not communicate with us.

Thumbnail of user kathyp145
Kathy P.
6 reviews
0 helpful votes
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September 1st, 2020
Verified purchase

Why do you ask for a rating before my sister has received your flowers. I cannot possibly know how to rank you before delivery of the flowers.

Thumbnail of user staceym97
Stacey M.
1 review
0 helpful votes
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May 1st, 2018
Verified purchase

It was easy and you have a nice selection. If they don't have fresh cream roses please send pink! I don't want her to receive fading roses!

Thumbnail of user sued96
sue d.
1 review
0 helpful votes
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May 13th, 2018
Verified purchase

website listed a $10 off with order today, but I haven't been able to access it for my order. That's why I gave you a 3 star.

Thumbnail of user audreys64
Audrey S.
2 reviews
0 helpful votes
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May 13th, 2018
Verified purchase

Very user friendly, If I get word back about the product is great I will defiantly make this my go to site

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anonymous R.
3 reviews
0 helpful votes
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November 29th, 2018
Verified purchase

Your site was relatively easy to use. it recognized the zip code as local. Another site I tried argued that I did not have a valid zip..

Thumbnail of user lisah3815
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

It seems like every time I order from here they all ways change something on the order which is cheaper but doesn't drop the price of it

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Lisa, this is the first time we are hearing of this. One of our representatives will reach out to you about this.

Thumbnail of user nancya109
Nancy A.
3 reviews
0 helpful votes
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November 15th, 2018
Verified purchase

Love your designs. I will check with my family there to see how they are. I usually order elsewhere so hoping these are what I am expecting.

Thumbnail of user connieb186
Connie B.
1 review
0 helpful votes
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October 23rd, 2018
Verified purchase

Directions were easy and clear and it did not take long to complete the process once I had chosen what I wanted from the many beautiful arrangements.

Thumbnail of user carolynz11
Carolyn Z.
1 review
0 helpful votes
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June 1st, 2018
Verified purchase

Have always had very good service and the person receiving the flowers is in a nursing home loves
them and can not wait to show them off.

Thumbnail of user noellen2
Noelle N.
1 review
0 helpful votes
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May 6th, 2019
Verified purchase

You are one of the only florists who will deliver in my mom's area, and by far had the easiest site to navigate to place my order.

Thumbnail of user njt1
NJ t.
2 reviews
0 helpful votes
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April 12th, 2018
Verified purchase

I could never find a picture of deal of the day.

It would be nice to see the extra charges before you get to "place your order"

Thumbnail of user larryj84
Larry J.
6 reviews
1 helpful vote
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April 11th, 2020
Verified purchase

Thank You for being there as I had a difficult time trying to find a florist that would deliver in Arkansas.

Thumbnail of user denisep344
Denise P.
1 review
0 helpful votes
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April 9th, 2020
Verified purchase

I was very happy until I saw all of the additional fees that completely wiped out the $10 discount you sent me!

Thumbnail of user jimp158
1 review
0 helpful votes
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February 15th, 2018

No delivery, no customer service, no call backs, a total lie and scam site. I am calling our District Attorney to sue.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Jim, we are here to help. Please provide your seven digit order number.

Thumbnail of user judyg169
Judy G.
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

It is my first time to order from you. I have some uneasy feelings because I have never ordered this way.
Judy

Thumbnail of user robertp1409
Robert P.
1 review
0 helpful votes
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February 15th, 2020
Verified purchase

The flowers were dried out and started to die the second day after they were delivered. Should have been given a refund.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

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