JustFlowers

I ordered flowers for my mother the thursday before mothers day. They were supposed to be deleivered sat. They never came. I thought that maybe i put the wrong date and they would come on sun. They didnt come sunday either. During this time, i called, text, emailed, got online, and left messages to anyone who would listen hoping to get an idea of where my mothers flowers were. Nothing. I had an order # but no email reciept #. No one ever contacted me. The money was out of my account tho. Well today still no flowers, but the money has been credited back to my account. Guess they didnt want ro deliver my mother her flowers so they gave me my money back, no explanation, i was never contacted by anyone. Nothing. I knew better. Thanks for nothing. Ill just drive the 3 hours and delivery fowers to my mom myself. It will save me alot of time and anguish.

For anyone that ordered flower for Mother's Day, I hope you were serviced better than me. I was told that the flowers were going to be delivered on Saturday (no luck), moved to Sunday on Mother's Day (failed again) requiring apology for the first time ever to my Mom for letting her down, moved to Monday (failed yet again) and eventually received a text from my disappointed and elderly Mom saying nothing was delivered today. NO RESPONSES despite sending multiple requests (email and voice mails), feel like a piece of dirt. NEVER EVER USE THIS COMPANY!

I ordered Mother's Day flowers on Tuesday for delivery on Friday. On Friday I received email that they couldn't be delivered on Friday that they would be delivered on Saturday. On Saturday I received email that they couldn't be delivered on Saturday that they would be delivered on Sunday. Sunday I received an email that they couldn't be delivered on Sunday. I just cancelled the order.

Terrible experience. Just like everyone here, I ordered flowers for mother's day (3 days ago) which still haven't been delivered, while my card was charged immediately. I tried cancelling the next day, but couldn't get through to a live person and noone responded to my email replied to their generic 'sorry you're flowers are delayed' email.
However, when I call and click on the option to place an order, someone picks up IMMEDIATELY, says they are completely disconnected from the customer support line, doesn't provide a manager's name/phone that I could speak to, NOTHING.
I will make sure that noone I know uses this scam of a company, and I am expecting a full refund (and then some) on order ******* for this completely traumatizing experience.

Please trust me when I say you do not want to order your flowers from here! READ ALL THE REVIEWS! Cannot get anyone on the phone for customer service and flowers are 2 days late and still have not been delivered! Google another service cause you will be disappointed with this one! Never again they are AWEFUL!

1. I asked twice before ordering would the flowers arrive. I was told yes.
2. They claim they were substituting but could not provide pictures of the new arrangement.
3. I was told by the company the flowers were delivered.
4. The next day received an email stating the flowers were not delivered.
5. Would not refund. I had to call and curse them to get a refund.
MOST IMPORTANTLY THIS WAS FOR MY SISTER'S FUNERAL I DON'T GET A DO OVER.

I have made it my mission to make sure Janet sees fresh flowers every month while she is still alive. Can I get a discount or find others to help me make her time enjoying beautiful flowers?

Do not use this service for flower delivery. I had to call them they were supposed to be delivered on monday and on tuesday I called while at my fathers funeral...still no flowers...finally i just hung up on them as i was crying...DO NOT USE THIS SERVICE...TERRIBLE

It would be easier if you had a board to paste 4 or 5 selections you like as you go thru rather than having to research.

Recipients have always loved your flowers.

Easy to order and had the color scheme I wanted. My recipient hasn't yet received her flowers but if the delivery is as nice as the process it should be quite pleasant.

It was easy to choose from your lovely selection. I received an email for 10.00 off with my order however I didn't see where to apply it on the checkout? Thank you

Expensive, in addition there are added taxes and shipping fees. These things should be told to the customer up front or incorporated into the total cost again, up front. I felt deceived.

We were very pleased with the contemporary flower arrangement. This was for a dinner with our top interior design clients and it was beautiful. Just perfect!

Ordered flowers for Mother's Day scheduled for a Saturday delivery (day before Mother's Day) so not a problem right? I get an email on the day they were to be delivered stating they would delivery the next day so now it is Mother's Day and I get another email stating they are not able to delivery today but will delivery as soon as possible and offered me a $7 discount if I didn't cancel my order which equates to 5% discount which doesn't make up for my mother who is in lock down at a nursing home not sure she will make it to next Mother's Day so wanted to make it special. Go local and stay away from this place unless you aNt to be disappointed.

Experience okay of online shopping. Have to see result in order to give a proper review. Questionnaire would be more appropriate post delivery with overall review.

I ordered flowers for Mother's Day in plenty of time, and was assured a Saturday delivery, before Mother's Day, was going to be fine. I got and email telling me that they would not be delivered, then a text message apologizing and saying they'd be delivered on Sunday. They were NOT delivered, and I got an email saying they'd be delivered Monday. I paid a lot of money for the order, and they did not produce results. I am now reading about other complaints in reviews. I've demanded a partial refund since the service was woefully inadequate, and I'm not even sure they will arrive. I would not use this service in the future, and my message is buyer beware of their practices.
Update:. The response from the company was basically "Too bad". If you have a viable company that makes a promise, then keep the promise. These should have been delivered Saturday as promised. If your delivery date is just a guess or a wish, then you've failed. Customer service is the life blood of longevity and success.

This company just notified me via email that my Mother's Day order, which I did yesterday, was delayed until TOMORROW... I received this email at 4pm ON Mother's Day. What a horrible way of doing business.

Guys, DO NOT EVER order anything from them. Don't do my mistakes. Justflowers claimed they can deliver on mother's day. However I received a phone call from them on May 11th and the recorded voice told me they are not able to deliver. I've been trying to contact them for about an hour - in vain! They send you to the voicemail. I was not able to talk to the customer service representative.
My question to the management is how do you determine who is going to get the flowers and who is not? You accepted my order, lied that you are able to deliver, charged me and then told me you aren't able. Then how did you decide who is going to get the flowers on that day and who is not?

I purchased flowers on June 20th, asking that they be delivered on June 21st to a lady in Texas for her 90th birthday. She did not receive the flowers, and when I inquired with your company, I was left a message saying that an attempt was made on June 20th to deliver the flowers but no one was home so the delivery person left the flowers with the neighbor. I spoke to the lady who said she was home all day on the 20th and 21st. Neither she nor I was notified about any flowers being left with a neighbor. The neighbor did not acknowledge receipt of any flowers. Just flowers customer service is REFUSING to refund these flowers, even though it was not handled appropriately at all! VERY POOR customer service! Will NOT purchase flowers from them again.

It is really difficult to know what is going on when flowers are sent to another person. I did not receive confirmation of delivery and it has taken over six weeks for you to follow up.

Its the only place I can find that will do same day delivery on Saturday after 1:30 PM says a lot and will do business with them again. thank you! this means a lot to me.

I ordered flowers for my Mother-In-Law for Mother's Day from Just Flowers. They never arrived. On Monday I canceled the order. On Tuesday they delivered my canceled order. My Mother-In-Law and I were so infuriated that I made a complaint to the BBB and demanded a refund. Their response was that they don't make refunds for flowers that were delivered. I didn't want them delivered and since when is Mother's Day on a Tuesday? I am refusing to settle with the BBB until I get my refund which will be a black eye on Just Flowers. Please don't buy flowers from Just Flowers. They are inept to do business and need to be put out of business. Please don't let your special occasion be spoiled by Just Flowers. Use any other florist but Just Flowers. You will be happy you did.

So pleased with your service and flowers. Mom is in a nursing home back east & I'm out here in B.C. so It makes a difference to me that I know her flowers will be beautiful!!

STAY FAR AWAY. Ordered flowers for mothers day, they never arrived, the company never responded to any emails or phone calls and on top of that I get spammed weekly with their terrible email marketing campaigns. I have clicked on the unsubscribe button and selected unsubscribe from ALL communications AT LEAST 10 TIMES and I still receive emails weekly. Really shady company STAY AWAY, I would never do business with this company ever again.