JustFlowers

One sentence - HORRIBLE in every aspect! Horrendous customer service, delivery not as requested or promised, no accountability or willingness to correct bad service. Stay Away from this company

This was my response to a justflowers.com email w/coupon sent to thanking me for my business:

What do you mean "thank you" for your business? You failed to complete the flower order for my MOTHER'S FUNERAL. As if we weren't already going through enough. At the last minute we were informed that they would not be delivered in time but could be delivered the next day. What good would that do? Throughout the whole process I was put on hold for a total of 2 hours, hung up on by a manager, "guaranteed" that a manager would get back to me (he didn't), had my refund delayed because only a supervisor could process it. Then, a supervisor called me a few days later to offer me a discount if I wanted to try placing the order again. Again?! The order was for my mother's funeral! I wish I'd had the time to research your company online before placing an order. Your reputation is well documented and I now know that I am not alone. You know exactly what you are and what you do to people... You simply accept as many online orders as you can with no regard as to whether you can actually fill the orders. Some work out, but many don't. Just keep in mind that your customers are real people often going through very difficult circumstances. Aside from funerals, just think of how many birthday, Valentines, Mothers Day, and anniversary surprises you've ruined. Not only do I not accept your worthless $10 coupon, I'm going to tell as many people as possible to avoid you.

Order flowers from Just Flowers.com. On Saturday May 12 before Mothers Day. Incorrect flowers were delivered on the Tuesday after. Not only were they not the right flowers delivered on the wrong day the flowers were left outside in the rain. Have been in contact with 6 different people at Justflowers + the only returns they will give me in $15.00 on a 102.23 order. DO NOT ORDER FROM THIS UNSCRUPULOUS BUSINESS

I needed to send flowers last minute and this was certainly easy and I'm so happy I could do it . The recipients pretty picky about her flowers so I hope she'll like them !

My last order was wonderful!!!!!!!!
Thank you I was told the fragrance lasted a long time.
My Sister left us in her garden created by your beautiful flowers. Thank you all very, very much.

The promo code in email "SUNNY" did not work. Did not get $10 off of either of my 2 my bills / orders. Feel this was a bait/ switch tactic. If so, what a shame.

Ordered flowers for Mother's Day. Order arrived a day late, on Monday afternoon instead of Sunday. They emailed me on Saturday night to inform me that they wouldn't be delivered on time, and again on Sunday with the same message. I did appreciate them letting me know and understood that it was a busy flower delivery day. The bouquet was supposed to be an arrangement called Spring Dazzler that consisted of Roses and Gerber Daisy's in pale pinks and whites. Instead an arrangement of mostly multicoloured carnations and one Gerber Daisy arrived. I sent a message letting them know that the flowers look nothing like the bouquet I ordered, and that I understand that sometimes substitutions need to be made but they are supposed to be of equal value. Very disappointed with only one Gerber Daisy in the entire bouquet. I picked this bouquet because my Mom loves Daisy's.
The website states " Flowers are designed to be delivered as close to the arrangement pictured as possible." There was no attempt to keep a similar colour pallet or type of flower. When the costumer service representative called me back, they informed me that on Mother's Day the cost of flowers is higher and due to the volume of deliveries they cannot guarantee a delivery date.The flowers were $92.97 US. I am very disappointed! I was offered a 10$ discount. Picture 1 is the flowers that were delivered. Picture 2 is the bouquet ordered.

Run, don't order thru them. I ordered Mother's Day flowers and then 2 days later (after mother's day) I received an e mail saying, sorry we couldnt deliver and you might get them today.

If you would like to receive flowers, don't order from just flowers. If you would like to be able to speak to a customer service representative when you don't receive your order two days in a row, don't order from just flowers. Bottom line, DON'T ORDER FROM JUST FLOWERS

I ordered flowers for my Mom to be delivered the DAY BEFORE Mothers Day just to make sure they would make it by Mothers Day. Still no flowers. Don't be scammed by the claims of delivery - this is a tactic to reel you in, then jump thru hoops to get your money back.

$20.00 off very confusing, you should state that the price is a discounted price, so had to change my order then I could not edit my basket so had to cancel and go back in, and redo

I have been a customer for many years, you have never dissapointed me. And now that I live abroad, it is a way to keep in touch with my loved ones.
Thanks for everything!

I ORDERED AN AZALEA PLANT FOR MY NIECE'S FUNERAL (VERY IMPORTANT) I ORDERED THE PREMIUM LEVEL FOR $84.00. THE PLANT WAS SMALLER THAN THE PICTURE THEY SHOWED AT THE CHEAPEST LEVEL OF $64.00 AND IT CAME IN A PLASTIC BUCKET LIKE YOU WOULD ORDER POTATO SALAD IN. CALLED THEM AND ALL THEY SAID. WE'RE SORRY, BUT PLANT MAY VARY... THEN WHY DO THEY OFFER THREE LEVELS WHEN THEY CAN'T PROMISE THE LEVEL YOU PAID FOR. EASY RIP OFF... PLEASE, PLEASE SAVE YOUR MONEY DO NOT USE THIS COMPANY. MY PLANT LOOKED LIKE IT CAME FROM DISCOUNT STORE... AND I THINK THEY WOULD HAVE SOLD ME THE PLANT EVEN CHEAPER AND NICER.
************ BEWARE ************ BEWARE *********** BEWARE

very easy, but wish did not have to go thru checkout to find out how much shipping and handling charges were. May have changed how much item i purchased was.

Am hoping the arrangement will be as stated on the website. Reviews state there were substitutions and the unknown of what will arrive always concerns me.

Your service fees are very large and should be included in the base price of the flowers. This makes your site misleading and a bit slimy (like a car dealership).

It was awesome! You should add an option of delivering to a college since I had to out down high school as the closest resemblance of a college delivery setting.

It was a very smooth transaction! My flowers got to my mom without issue and they were fresh and nicely arranged. The transaction happened like I had hoped it would

I've used JustFlowers for many years and have never had a problem with my orders and your products are always quality! Thank you for being a reliable and dependable company!

The experiencing of ordering was great. I am waiting to see what the flowers look like since I don't live in New Jersey and I picked them on the internet.

When we ordered the flowers, we specified to have them delivered on December 21. They were delivered on December 27. Absolutely, not timely. I will never use this website again.

This is my second time ordering from this site. And both times were for orders out of state. I was satisfied the first time, so I'm using the site again.

your website is confusing...it yellows areas that need fixing, then when fixed, you keep it yellow...confusing....what is that bell ringing? no link to what it means

My first experience with this site. Met my expectations so far, but I haven't received the product yet. A bit early to judge my complete experience.