• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 104th among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.7%
Positive
116
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Birthday Flowers”

Rick K.
10/4/24

I ordered birthday flowers and they were delivered one day late due to the (Carolina) hurricane. They were nearly the same as pictured. Except for the vase which was the same color,but was not the nice one pictured.

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,448)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
Thumbnail of user kathyrnl1
Kathyrn L.
1 review
0 helpful votes
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September 16th, 2019
Verified purchase

I have used your services in the past and been very pleased with the results Always have very positive feedback about how beautiful the flowers are. Thank you

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Linda R.
1 review
0 helpful votes
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February 6th, 2020
Verified purchase

Prices were very reasonable. Selection was great! If my sister is as happy about flowers as I am ease of variety of ordering I will be very satisfied!

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anonymous Q.
2 reviews
0 helpful votes
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November 1st, 2018
Verified purchase

I like how easy your site is to navigate and I like the random deals. Not a fan of the pop up messenger assistant...an annoying and unnecessary interruption.

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Cheryl M.
1 review
0 helpful votes
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August 9th, 2019
Verified purchase

Used your service multiple times. Did not disappoint! Express service is a great option and you offer same day service, which is awesome, and the prices are reasonable.

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P D.
1 review
0 helpful votes
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April 12th, 2018
Verified purchase

Have used JustFlowers in the past for special occasions and flower delivery in Europe/Holland. Flower bouquets are always beautiful and put together with thought and great care! Thanks.

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Connie G.
1 review
0 helpful votes
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September 4th, 2019
Verified purchase

So far, so good. Now to see delivery is made today. Thank you.
To follow up, the flowers were delivered three days later. They flowers were nice but the event they were for was long over with.

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gregory m.
1 review
0 helpful votes
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June 26th, 2019
Verified purchase

im ordering flowers for the same person and I always have to put in the same information. Is it anyway it can be saved so I don't have to keep going back to find her mailing address.

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James L.
1 review
0 helpful votes
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October 8th, 2018
Verified purchase

paid for express delivery......delivery never happened until 6:00pm, never got my refund on shipping, will never recommend your company to anybody, very poor customer service, florist very shoddy

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Marilyn A.
2 reviews
0 helpful votes
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October 4th, 2019
Verified purchase

The ordering process was quick and easy, however, your website should get cleaned up some. It's distracting with it being overdone and with the floating popups. Thank you!

Thumbnail of user anousht
1 review
0 helpful votes
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May 13th, 2018

First off, my mistake to not check ratings... I don't know how a company like this is still in business but I will do whatever it takes to shut them down! I own my own business and their customer service are a bunch of morons. I ordered an exotic flower that totaled up to $120. I didn't not get a break down of a receipt just an order number and a stupid Norton subscription as their thank you. That in it self was a red flag. Second I kept tracking my order today, since it was supposed to be delivered TODAY nothing came up, I called customer service no answer. And where is this communication customer service BS? Thanks a lot for making my Mother's Day sooo memorable. I should have went with Edible Arrangements since they KNOW THE MEANING OF COMMUNICATION WITH THEIR CUSTOMERS.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Anoush, we are here to help. What is your seven digit order number?

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anonymous X.
3 reviews
0 helpful votes
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September 21st, 2019
Verified purchase

Annoyed that the item I initially selected was then not available because it wasn't expensive enough? So I had to pick something more expensive. Nice upsell.

Thumbnail of user brandym95
1 review
1 helpful vote
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May 9th, 2020

Trash company. Scam they steel your money. Scam artist and rude no customer service rep or service it all hangs up. Will continue to post until they are no longer in service. They suck

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Brandy M., we are here to help. Can you please provide your seven-digit order number?

Thumbnail of user patsyd8
Patsy D.
1 review
0 helpful votes
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May 23rd, 2018
Verified purchase

I clicked the $10 off coupon at the beginning, but was not given the opportunity to use it. Also the flowers were not as full and beautiful as I had hoped they would be.

Thumbnail of user keatg
1 review
1 helpful vote
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May 13th, 2019

Flowers not delivered, no company response, no E-Mail reply, If you phone they just hang up. Once you are put on hold you listen to music for 5 minutes and the they hang up!

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Keat G., we are here to help. Can you please provide your seven-digit order number?

Thumbnail of user leslier106
Leslie R.
1 review
0 helpful votes
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April 24th, 2018
Verified purchase

The site is very easy to navigate and the selections are beautiful. Every time I have chosen to use JustFlowers the recipient has been very pleased with their delivery and selection

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anonymous V.
2 reviews
0 helpful votes
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January 8th, 2019
Verified purchase

I would prefer to not find out at the very end of the process about all the additional fees, I feel that this set up was a trap And that you figured after I filled everything out that I would be committed, I guess you won this time

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Connie P.
1 review
0 helpful votes
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May 1st, 2018
Verified purchase

I was expecting to see offer that was at beginning that stated I could receive a discount of up to $20.00 and something about additional discounts, but did not see any.

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LJ M.
1 review
0 helpful votes
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December 22nd, 2018
Verified purchase

I am in Canada looking forward to visit and see the flowers. I found the delivery fees a bit much.
Otherwise the site was great and easy to order.
Thank you

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Carla R.
1 review
0 helpful votes
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December 11th, 2019
Verified purchase

Great except I did not know there was going to be the additional handling and shipping charges and noticed the $10.00 off up front, not sure if the credit was applied

Thumbnail of user charlenem108
Charlene M.
1 review
0 helpful votes
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April 5th, 2020
Verified purchase

Quick and easy instructions and beautiful pictures to choose from in the catalog. The recipient said it was a beautiful arrangement that it lasted for well over the time she expected.

Thumbnail of user marthac195
Martha C.
1 review
0 helpful votes
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November 30th, 2019
Verified purchase

Felt the coupon offers should have been set up better. I don't order flowers often but expect the coupon should have popped up without a lot of extra junk to remember

Thumbnail of user robertk664
robert k.
1 review
2 helpful votes
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April 6th, 2019
Verified purchase

Last time you delivered to the WRONG address. Aside of that, the flowers were beautiful. But that was a BIG mistake. I'm counting on you to get it right this time.

Thumbnail of user courtneyb238
Courtney B.
1 review
0 helpful votes
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August 17th, 2019
Verified purchase

I like your service; however when paying for the upgrade on the last flowers sent I do not feel that they looked any different than the picture shown without the upgrade.

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anonymous B.
2 reviews
0 helpful votes
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January 15th, 2019
Verified purchase

The only trouble i had was that I could not remember what any of the discount codes were and I didn't want to leave the page after I filled in the information. Besides that, it was a helpful site.

Thumbnail of user marya318
Mary A.
43 reviews
10 helpful votes
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September 16th, 2018
Verified purchase

I'm not sure why you charge a delivery fee and a service fee. Seems a little pricey! 10.99 plus the delivery fee is a lot of money. Other than the extra fee, I have been satisfied with your product.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

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