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JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.
This company responds to reviews on average within 4 days
The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!
I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!
This is my second time ordering from you in 2 weeks. So far Excellent Service and Excellent Flowers.
shipping and handling fees are higher than expected. Hoping the arrangement looks as good as pictured. thank you
Ordering done easy; and hopeful the flowers are as beautiful when received as they appear on your site.
Always satisfied with this service in my annual ordering of flowers for my best friend across the miles.
Think misleading of no shipping cost but there is the handling charge. They are really the same thing.
Site easy to use. Flowers were delivered late. Registered a complaint, no response to date. Product was good.
I've purchased from your company before and have always been very satisfied. Thank you for your great products.
high delivery/handling fees - would like to have known what they were before getting to the order submission page
Site was easy to manage. Depending on quality of flowers and timely delivery will depend on potential reorder.
I also order flowers for Valentine's Day delivery. The flowers arrived the following Day and looked NOTHING like the arrangement I ordered. I will never use this web site again!
Nice variety. Easy to place an order. Delivered to my daughter on time as promised. Flowers lasted .
I am not first time customer. And each deliveries were good so yes, I will continue Justflowers happily
Very easy, fantastically fast delivery options, and very reasonable prices. Can't wait for my friend to receive these!
Flowers were for a funeral out-of-state, and specific colors were requested for the family's floral arrangements (specifically pink, with yellow and blue.) I searched for 2 hours online to find a pink, yellow, and blue arrangement. I included a note stating, "PLEASE no substitutions w/o calling me 1st for my approval... color is very important." I received no call - yet flowers came in different colors. Also, I upgraded to the premium version, and instead of more flowers, I got a bunch of leaves, (and there were no leaves in the original photo online). When I notified JustFlowers.com, I was offered a $5 discount. I said - not enough. Over the next few days, I had a dozen phone calls with them -They just kept repeating that the arrangement was "filled to value", and there was nothing more they could/would do. Never would they acknowledge that I requested a phone call if substitutions were to be made. For example, they replaced the light pink flowers with dark burgundy ones. Had the pink daisies not been available, I would have understood, and accepted pink carnations, or pink ANYTHING over a dark burgundy flower. I just needed a phone call. It's the principal of the thing - and simply not fair that I should pay full-price for something that looked nothing like what I ordered. I understand substitutions will often times be necessary, but THIS IS WHY I asked for a phone call to discuss my options with the specific florist filling my order. My including that note should be clear enough to say that my contractual agreement with this order is limited to my approval before changing without asking. I had specific needs to fill. Customer service did nothing. I said, "Look, I'm not asking for a full refund. I'll accept 50% off. That's what the other sites offer." They then offered me $10 off. I personally believe I deserved more. I will never order from the website again.
Karyn Wheeler, our customer service supervisor already informed you that our local florist followed the recipe for the arrangement by using the same exact flowers. We even offered you a partial refund which you declined. Please let us know if there is anything else we can do. We are here to help.
Ordered Flowers for my daughters birthday on the 15th to be delivered on the 17th. Placed order online. The day of delivery I received no email that they could not be delivered. I waited till 9pm to see if they would come. They did not. I asked for the following day. Spoke to someone at 11am on the 18th and asked for them to be delivered even though they were a day late. Come 530 on the 18th got a call that the company that was to deliver flowers needed more money to deliver order because it was a further drive. This delivery was to be in Ann Arbor... Downtown Ann Arbor. Not the middle of nowhere. Trying to cancel the order was timely and frustrating. Just Flowers gave me the run around. They wanted to put order on hold for another time. I said cancel several times. They kept talking about discounts... Cancel I said. Finally I had to make threats and that I would be filing a complaint. Awful Experience. Never have had a problem with any other Florist website before. So don't use Just Flowers.
Excellent flowers beautiful arrangement indeed smooth delivery
Pretty easy to use online however when I chose PayPal to pay the site did not respond as anticipated and I had to play with the pages in order for my order to be completed.
The flowers were delivered on the date requested. The recipient called me and stated that the center piece was very pretty and in good condition.
Good experience so far. Hoping that delivery will take place on time (tomorrow)and the product will look close to what I saw in the picture.
the flower bouquet I purchased was a gift for an office and was much appreciated by all at the receiving end who thought it spectacular!
The ordering process was a breeze. Now we wait and see what the product looks like when it arrives at the recipients house. Thanks! :)
Although I am far from my friend at this time, it is great to be able to go online and get some flowers to her.
It said it would give a $20 off other prices. I didn't see that at all at checkout. Then the service fee was very high!
Better/more filters would be good. There are so many items to sort through. I like that a local florist will deliver to a small town.
I've used JustFlowers for a number of years with only one issue that took a while to be resolved. I will continue to use them.
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Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
Mary, we are here to help. Can you please provide your seven digit order number.