JustFlowers

I placed a order on the website provided by the company. Which was supposed to be for a Mothers Day gift. The company's website took my personal information, the receiver personal info, as well as my credit card info. & informed me my order was complete. I did not receive a conformation email or anything else. Nor was what i purchased delivered. So all the information that was given on my end, with me is left in the dark. And, being able to speak with someone about this problem is impossible.

Let me first start by saying there are companies that sole mission is to write so many reviews that it will bury the real reviews. Don't fall for that!
I ordered from just flowers for Mothers day and paid to have the biggest arrangement of the cotton candy flowers. I requested them to be delivered on Saturday to avoid the big Mothers day issue. The flowers came in Sunday afternoon and was NOTHING like what I ordered. Wait it gets better, both Sunday and Monday they don't answer the phone so I sent an email within 24 hours (Monday) they respond back 7 days later then when I respond within 24 hours they said "You took more than 7 days to respond". What happened to the email I sent within the first 24 hours that said the wrong flowers were delivered? All they do now is keep repeating, "it has been more than 7 days..." Does the picture on the left look like a $90.47 order or anything like what I requested. I ordered something cheery, they sent doom and gloom!

The online shopping is ok. I asked for assistance via chat. The person responding to my chat questions immediately asked for my phone number. Silly me, I sent it to her. Turns out she was some pushy oriental woman who was more focused on getting my order than answering my questions. She was going by the name "Rhonda". Her accent was so thick I could barely understand her. So, simply stated, JustFlowers.com I doubt seriously I'll do anymore business with you. Too bad...this could have been a pleasant experience if your representative had had any sense of what customer service is about.

Ordering flowers is not as easy as it used to be. Too many choices, and all so beautiful! Your website was set up better than some I appreciated the little side notes-like when to choose the chocolates.

hidden fees until last click at check out - 'handling'? Shipping fees even though earlier it read 'free' delivery. I also asked for help choosing a bouquet from the Chat and after searching for a representative, no-one appeared

I was trying to make sure the recipients recognized that two different people were sending this basket, even though only one name is used for processing the order. If anything appears to imply otherwise, please correct that issue before it is delivered. Thanks!

Bought flowers on 5/8/20 to be delivered the next day but never arrived, now 3 days later still no flowers not able to get a hold of anyone this is bogus. BEWARE. I don't even know if I can cancel, but will try.

I dont know how these people can have any positive reviews they. After dealing with them for a week. They were the worst in getting my order processed and then cancelled because there was not an associate florist in the are. Rude and incompetent people. When i called they were still having problems from valentines day so WOW that was 3 months ago. # worst floral experience ever.

This site is a joke. We specifically ordered from this site because it offered Sunday delivery and then we get some bogus email saying that it was delayed and would be delivered on the next available delivery date. What kind of joke is that? When you have to put a banner on your site directing people with questions about your mother's day order, you know things didn't go well. We paid for Sunday delivery and nothing has arrived. It is very unprofessional and unacceptable. I have never ever ordered flowers and had them delivered late with an apology. If you can't handle the orders, don't offer. All you have done is disappointed people. We need this resolved better than a stupid apology or a 10$ credit. I'm not going to be ordering every again from this site.

Order number *******

The Mother's Day gift I ordered for my Mom was never delivered. I later received an email stating that it would not be delivered on time, although the website confirmed that it would. However, the email didn't arrive until they received my payment. I tried several times, selecting different options to get through by phone and nothing but automation. It is now Tuesday, and still no delivery. At this point I'd want a refund, but that's not one of the automated options. Their customer service is absolutely the worst. I've never used JustFlowers before, and I will never use them again.

My husband ordered flowers for Mothers Day and they were never delivered. About 9:30 that night he was sent and email saying they would be delivered later next week! Absolutely the worst! Don't order from them.

Should have read the reviews first I would never have used them if I did. Ordered some flowers for my Aunts birthday in a beautiful teacup with a lovely little quote on it that I thought would make her smile.The arrangement she received were flowers in a plain white mug that I could have picked up at the dollar store. Would love to be able to show you the difference.
Spoke to Customer Service then a manager called Jill. I was told they contacted the local florist who said that it was a sub, it was a disgrace I was so upset. Please do not use this service, I know my family friends and myself will never use Justflowers again.

I ordered flowers for Mother's Day, received a confirmation number
(*******) and no flowers. And apparently no one works there except for the person taking your money because it's been impossible to reach anyone there. And I've tried, on numerous occasions, numerous options with nothing to show for it but eternal hold. This cannot be legal. If you can't fulfill an order then don't accept our money. This is ridiculous and I will never, ever order from this company again. For some reason, I was under the impression that Just Flowers was a big and reputable company, I stand corrected and irritated... and about $70 poorer.

I ordered flowers for 2 people on Friday before Mother's day, one of those people are my mother. Nothing was delivered to neither, no email or any kind of notification letting me know they cant deliver. I have tried calling cant get through, I tried going online to inquire about order nothing. I want a total refund. I am notifying the BBB and attorney general office

My sisters and I order my mother flowers for Mother's Day. My mother never received them. We have called and emailed the company but no response. It was bad enough we were unable to be with her because of quarantine but even worse to think her kids forgot about her. She cried and it hurt us to the core. The customer service is not there. We spent $100 no flowers, no response from company, no refund

PATHETIC

Very easy process, but would've liked to have seen more Boxwood trees for this is a tradition in our family. We're grateful for the delivery services so close to the holidays. Thank you and Merry Christmas.

Ordered 80 dollar flowers for Mother's Day on Saturday morning, said same day delivery. Did not get it Saturday, Sunday, Monday, Tuesday, or now Wednesday. Didn't receive any confirmation number for two days. When I finally did on Monday, they said they would deliver it the following day. They did that twice. Until today we received a cancellation of the flowers altogether from them. Completely ruined mother's day for my mother. Now I have to find something else to give her almost a week after our initial order. So disappointed in this service. Do NOT give them your money. If they can't handle flower delivery services for a big holiday like Mothers Day, they do not deserve your service any other time.

Charging $5 for "express" delivery when you're not going to deliver until the next day is ridiculous.

Your chat bot doesn't work.

If you're going to charge in USD, you need to have that information prominently displayed on your price page. It's not cool to have that info in small print after you've gone through the process of leaving your name, etc.

I'm pretty sure you're asking for my information to SPAM me, not to confirm that everything went smoothly, but I have no choice but to trust you at this point.

I'd actively tell people not to use you if they asked, that's how annoyed I am by this whole thing.

I ordered flowers for my 89 yr old Mother in law for Mother's Day that were suppose to be delivered on Saturday. It is the Tuesday after Mother's day, still no flowers and unable to contact Just Flowers. Cannot get anyone on the phone, I have been trying since Sunday. Was convinced it was a scam website so I contacted my bank to report. Got an apology text form "someone" but no credit. Save your money and a headache, do not order from this company.

Ordered flowers for Mother's Day. Money immediately taken out of my account. Mother's Day was on Sunday, now it's Wednesday and I have yet another email saying my flowers would be delivered tomorrow.

I do not think there is anyone at customer service. I have called many times and noticed the same pattern: greeting, choose your option, Nora Jones song, ringing, lady saying they are on another call and offering options, then hang up. The same length of time every time; I have timed this while waiting numerous times. No one is going to answer.

Very disappointed. Mother's Day is over and I can't reach anyone at Just Flowers. My mom kept expecting her flowers and saw numerous delivery trucks pass by her independent living apartments, but no flowers came for her.:(

I've noticed the same auto-generated response on this site from Just Flowers saying "We want to help... order no... etc." I wonder if they will respond to me this way since I can't get through over the phone.

After being two days late on deliver I requested a full refund and was declined. The flowers were delivered 5 days late. Now I'm stuck in their mailing list which I have opted out of ten times with no success and I get emails almost everyday.

I ordered flowers for Mother's Day, that were guaranteed for delivery that day, but then they got delayed for whatever reason. It's now been 8 days and they still haven't gotten to their destination. Customer service has been zero help, and unwilling to reimburse me for my, now pointless, purchase. Honestly I can't wait for this whole experience to be over so I never have to deal with them again. I'm pretty sure that as a flower delivery company you're main job is to deliver flowers on time. So not worth it, and I will be telling everyone I know exactly that.

Please do not order from this company if u care at all about the person u are trying to send flowers to! They will NEVER receive them & u will still be charged! What a disaster. As with any floral arrangement... time is of the essence & when the day of delivery came & went (& no flowers arrived) I was furious! Got the run around & had to call my credit card company to cancel payment because JustFlowers refused to issue my refund! Two weeks has passed & these idiots are STILL calling me saying they are trying to locate my flowers? Really? Like wth?

I think that the " Sunny " discount of $10.00 is a flay out scam. I have never been able to use it. Your checkout procedure is long and tedious. There is no history on my previous orders ( maybe 10 or 20 ) so that I could just click " send again ". There must be a better service than this. I will look for one. Jack Knox