• JustFlowers

JustFlowers

Write a Review

Overview

JustFlowers has a rating of 4.2 stars from 125,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.5%
Positive
115
Neutral
21
Negative
64
205
See all photos
How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,447)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
Thumbnail of user ruthh87
Ruth H.
1 review
0 helpful votes
  • Send Message
May 5th, 2020
Verified purchase

I liked the variety on the flower arrangements. The site is extremely friendly and easy to navigate.

Thumbnail of user nancyb729
Nancy B.
1 review
0 helpful votes
  • Send Message
February 12th, 2019
Verified purchase

i didn't realize that i was paying a usa company to deliver flowers to canada. very disappointed!!!!!

Thumbnail of user lisar533
Lisa R.
1 review
0 helpful votes
  • Send Message
January 25th, 2019
Verified purchase

Your service is awesome! My orders are delivered quickly and the gift baskets and flowers are beautiful!

Thumbnail of user michaelu162
Michael U.
1 review
0 helpful votes
  • Send Message
February 29th, 2020
Verified purchase

Easy to use website. Goods were delivered on the day we wanted them delivered. Good overall service. Will use them again in the future.

Thumbnail of user roberth540
Robert H.
1 review
0 helpful votes
  • Send Message
January 6th, 2019
Verified purchase

My friend was extremely surprise to get the flowers. Also, was extremely pleased with the floral display. Delivery was right on time. Many thanks.

Thumbnail of user mchenrye
McHenry E.
1 review
0 helpful votes
  • Send Message
December 24th, 2019
Verified purchase

The ordering process is laid out very efficiently and smooth ordering is not a problem. Much appreciated!

Thumbnail of user davidk413
David K.
1 review
0 helpful votes
  • Send Message
May 3rd, 2018
Verified purchase

I have had a good experience with every order to date. I have recommended this site to a lot of my family and friends.

Thumbnail of user vma
VM A.
1 review
0 helpful votes
  • Send Message
December 21st, 2019
Verified purchase

Your chat system sucks and after I told her I don't need help and for her to get off screen your keep bothering me

Thumbnail of user janej100
Jane J.
1 review
0 helpful votes
  • Send Message
May 4th, 2018
Verified purchase

Satisfied with the flowers delivered in the past.
Just think the delivery charges are a little steep.

Thumbnail of user elizabethb645
Elizabeth B.
1 review
0 helpful votes
  • Send Message
December 6th, 2019
Verified purchase

Thanks! You folks are great and your arrangements are always gorgeous. You help make our holidays bright.

Thumbnail of user pamelaw338
Pamela W.
1 review
0 helpful votes
  • Send Message
November 24th, 2019
Verified purchase

Cart is almost impossible to find, and there is no 'continue shopping' button to order something else once I've put something in the cart.

Thumbnail of user sheilag124
Sheila G.
1 review
0 helpful votes
  • Send Message
November 8th, 2019
Verified purchase

I do not order floral often but when I do you are always my go to florist. Your work is always outstanding. Thank you.

Thumbnail of user helenec16
helene c.
1 review
0 helpful votes
  • Send Message
December 11th, 2018
Verified purchase

excellent service, flowers ordered in the United Kingdom and always delivered on time and always look perfect

Thumbnail of user leslieh74
1 review
2 helpful votes
  • Send Message
May 16th, 2017

3 days late
Flower arrangement lacking
No refund or discount, no notification that order would be late.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Leslie, we are here to help. Can you please kindly provide your seven digit order number.

Thumbnail of user juditha78
Judith A.
1 review
0 helpful votes
  • Send Message
December 6th, 2018
Verified purchase

This is my second order for this precious Lady.Please make it "special"again for her.Last birthday was wonderful

Thumbnail of user clairel67
Claire L.
1 review
0 helpful votes
  • Send Message
May 22nd, 2018
Verified purchase

Thanking you in advance for handling the order. This is being sent for a Celebration of Life for the recipient's loss of her father.

Thumbnail of user nancys746
Nancy S.
1 review
0 helpful votes
  • Send Message
July 9th, 2019
Verified purchase

The ordering experience was great. Easy to go though quickly and easy to understand.
Will shop again

Thumbnail of user annf139
Ann F.
1 review
0 helpful votes
  • Send Message
June 9th, 2019
Verified purchase

I would like a picture of the flowers and basket before sending, if possible. I understand there could be a change in the basket.

Thumbnail of user kiml179
Kim L.
1 review
0 helpful votes
  • Send Message
June 1st, 2018
Verified purchase

great selection and easy ordering. Hopefully the flowers will look as beautiful as the picture. Thank you!

Thumbnail of user eloyq1
Eloy Q.
1 review
0 helpful votes
  • Send Message
September 18th, 2018
Verified purchase

I have purchased multiple times from this service, the recipient always have stated the flowers where beautiful.

Thumbnail of user teresag917
1 review
0 helpful votes
  • Send Message
July 12th, 2023
Verified purchase

I went online and placed an order for my mom for Mother's Day they said they would deliver it on that day and didn't deliver until the next day

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Teresa,
Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will set up for delivery on Saturday, including Birthday and Anniversaries, and Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date.

Thumbnail of user sheilak117
Sheila K.
1 review
0 helpful votes
  • Send Message
August 17th, 2020
Verified purchase

I appreciate the amazing number of arrangement choices and the price ranges as well as upgrading options.

Thumbnail of user deborahl251
Deborah L.
1 review
0 helpful votes
  • Send Message
March 16th, 2019
Verified purchase

Excellent service and product. The recipient was thrilled with the arrangement, and I visited her over a week later, and it was still beautiful!!!

Thumbnail of user elizabethm737
1 review
0 helpful votes
  • Send Message
May 12th, 2019

Horrific customer service - what florist should I address my concerns to? Is delivery ACTUALLY going to happen today (as promised and paid for)?
ETA?

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Elizabeth McDougall, your order is scheduled for delivery today before 6PM.

Thumbnail of user brkollatha
Brkollath A.
1 review
0 helpful votes
  • Send Message
October 27th, 2019
Verified purchase

This was an out of town delivery to a dying relative. The picture of the sunflowers in a vase does not match the basket of sunflowers that I chose.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

How do I know I can trust these reviews about JustFlowers?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JustFlowers?