• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.5%
Positive
115
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,447)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
Thumbnail of user sueb285
Sue B.
1 review
0 helpful votes
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August 23rd, 2019
Verified purchase

Wonderful pictures to choose from. So easy to order. Everything was clear and easy to follow. Thank you

Thumbnail of user kimberlyo394
1 review
0 helpful votes
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May 10th, 2021

They take your money and never deliver the flowers, when you call the 800 number they never answer the phone. SCAM!

Tip for consumers:
DO NOT USE JUSTFLOWERS IT IS A SCAM

Products used:
NONE they never delivered and never answer the fake phone number to find out what is going on

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Kimberly O., we are here to help. Can you please provide your seven-digit order number?

Thumbnail of user gg266
1 review
0 helpful votes
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May 8th, 2022

They didn't deliver the flowers on time and was given a second date and and they reneged on that date also very disappointing.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries, and Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date.

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Sharon A.
1 review
0 helpful votes
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December 9th, 2019
Verified purchase

I ordered flowers from you last year and they were beautiful.
I am trusting they will be as beautiful this year. Thank you.

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Shane c.
1 review
0 helpful votes
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December 3rd, 2019
Verified purchase

so far so good, prices are a bit high but its a good service. hopefully the service is as easy as ordering was

Thumbnail of user gayn13
1 review
6 helpful votes
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April 21st, 2014

They deliver late - days and day late - and do not deliver the same flowers as the photo - I do NOT recommend you using them. They are a sham.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Gay, we are very sorry about this. Do you have a 7 digit order number to reference so that we can look up your order?

Thumbnail of user katherines176
Katherine S.
1 review
0 helpful votes
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July 17th, 2019
Verified purchase

I think the prices quoted should include the delivery charges. I was little shocked after I placed the order that your delivery charge was $11.99.

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shannon f.
1 review
0 helpful votes
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September 24th, 2018
Verified purchase

When I started it said I could save $20 and then it said coupon for $10 and then there was no where to enter coupon?????

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Jackie A.
1 review
0 helpful votes
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February 14th, 2019
Verified purchase

I ordered the flower as a gift. It was delivered on time, and it was beautiful. The recipients loved it.

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Mary J.
3 reviews
0 helpful votes
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March 18th, 2020
Verified purchase

The weather and the rural address contributed to the late arrival, but when it was delivered it was most appreciated.

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Eliot L.
1 review
0 helpful votes
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December 20th, 2019
Verified purchase

I have always had great experiences with your site. My wife has always enjoyed the flowers I have purchased from your site.

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Christopher W.
1 review
0 helpful votes
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September 27th, 2019
Verified purchase

The shipping fee's were not shown until the final checkout. After which there was three shipping fee's, handling, shipping, and express shipping

Thumbnail of user cathyw133
Cathy W.
1 review
0 helpful votes
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July 31st, 2019
Verified purchase

I have always enjoyed working with your company. You have always done a great job with your arrangements and delivery.

Thumbnail of user jacquelinem161
Jacqueline M.
1 review
0 helpful votes
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November 13th, 2018
Verified purchase

The shopping was fine once you knew which items were available for the area that you wanted the flowers for.

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anonymous B.
1 review
0 helpful votes
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November 7th, 2018
Verified purchase

The order form didn't allow me to edit the zip code, so I had cancel the order completely and redo the order.

Thumbnail of user etenaugal
Etenauga L.
1 review
0 helpful votes
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November 4th, 2018
Verified purchase

I lived on a remote island and have always ordered from you; and I have rec'd favorable comments from recipients. thank you!!

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Jim E.
5 reviews
1 helpful vote
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June 1st, 2018
Verified purchase

Site forces you to enter a first and last name whether you want to include recipient's last name or not.

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Cathy N.
1 review
0 helpful votes
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April 20th, 2020
Verified purchase

I tried two other websites before I found yours. The other two were very frustrating and I gave up. I found yours easy to use. Thanks.

Thumbnail of user debbiem323
debbie m.
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

The flowered were delivered one day late. They were beautiful, but was disappointed in the late delivery.

Thumbnail of user websterl20
Webster L.
1 review
0 helpful votes
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May 14th, 2018
Verified purchase

I takes to long to complete the required information and the prices are above the competitive market

Thumbnail of user josephk76
Joseph K.
6 reviews
1 helpful vote
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September 18th, 2019
Verified purchase

I was continuously asked to enter the correct address to deliver the flowers. I typed in the correct address perhaps two or three times.

Thumbnail of user stever218
Steve R.
15 reviews
1 helpful vote
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December 9th, 2019
Verified purchase

I've always been happy with the speed and ease of ordering. I've never been disappointed with the product delivered.

Thumbnail of user anonymousk629
anonymous K.
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

Have used you guys for years - always get great compliments from the receivers! Thank you for the years of great service!

Thumbnail of user janeb168
Jane B.
6 reviews
0 helpful votes
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May 22nd, 2018
Verified purchase

I liked all the options I was able to add to my selection to make the arrangement special for my granddaughter.

Thumbnail of user andreai13
Andrea I.
5 reviews
0 helpful votes
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October 12th, 2018
Verified purchase

The website interface was poor, the shipping expensive and the extra "handling" fee unexplained and unexpected.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

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