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JustFlowers has a rating of 4.2 stars from 125,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.
This company responds to reviews on average within 4 days
The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!
I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!
They love the beautiful arrangement. Thank you for a job well done!
The website was very easy to use and the arrangement was beautiful.
DO NOT USE THIS COMPANY! BEWARE! My fiancé and I were getting married the weekend after Mother's Day. As a surprise, he decided to send his new mother-in-law flowers for Mother's Day. He placed the order a few days before Mother's Day, from France. Mother's Day came, NO FLOWERS. The day after Mother's Day this company sends an email saying they couldn't fulfill the order. That when they had availability they would send the flowers with an apology from the company. He arrived the Tuesday after Mother's Day, and they still didn't send anything. We called Wednesday, and the customer service number went to voicemail I was told to leave a message. I left a message with the confirmation number, my phone number, his phone number, his name. No one ever calls back.
The next day I call, and yet again. I can only leave a message. Out of frustration, I decided to call the order number, and of course they answered the phone. When I explained to the first woman the situation, she told me I had to call the customer service number and leave a message. I told her I already did and no one replied. I said this wasn't acceptable and asked to speak to a manager. I was told that they are not allowed to put me through to a manager and my only option is to leave a message. When I told her that wasn't acceptable she stop talking, and sat there silent on the phone. So I called back, this time I got Hannah. Hannah told me the same thing she can't put me through to a manager I have to leave a message and that's all I can do. I said this wasn't acceptable. She told me well they were very busy since it had been Mother's Day and that customer service was dealing with a lot of issues because of the volume they had. Really? They didn't think they were going to be busy on Mother's Day?
We had to call the bank to put a dispute in on this transaction. I WILL NEVER USE THIS COMPANY AGAIN! I warn you not to also! They are extremely incompetent and not professional!
MaryLynn H., we are here to help. Can you please provide your seven-digit order number?
Great service, great product, will be using you again.
Person in receipt of flower arrangement was very pleased.
Good, thank you very much. She liked the flowers very much.
They provided Beautiful arrangement and prompt delivery. Who could ask for more?
Order didn't arrive. I will not use this company again.
Good, but I received an email today advertising a special promotion (SUNNY) and the order did not let me apply it.
GOD BLESS CHRISTOPHER MARK FLORISTS OF BROOKFIELD. A VERY MERRY CHRISTMAS TO YOU ALL. ANDREA, KRISTEN, & FAMILY
ORDERING FROM SWITZERLAND WAS NOT EASY AND WENT THROUGH SEVERAL SITES. THIS ONE SEEMED BEST. HOPE I WON'T BE DISAPPOINTED.
Site should also highlight the Delivery Fees and Packing/Handling Charges for more transparency needed nowadays.
Rajiv, thank you for expressing this genuine concern. You should be able to view the delivery fee once you enter in the location of the address and your item number.
The $10 off email said nothing about only applying to orders of more than $50. FALSE/MISLEADING ADVERTISING on your part!
HAVE NEVER USED YOUR SERVICE. AM HOPING THE PLANT IS AS DESCRIBED. WEBSITE EASY AND SELECTION FABULOUS
Easy to use web site. Best prices in Harwood Heights. No 17.00 service fee which I am thankful for.
This company should be shut down nobody answers their phones and it sounds like one big scam. DO NOT USE THESE GUYS.
Ken H., we are here to help. Can you please provide your seven-digit order number?
Flowers never arrived! Order number *******. TOTALLY ruined the surprise for my grandmother! I NEED A REFUND ASAP.
Sarah Ibraheem we are writing to inform you that your order 8860133 to Sawsan Abduljabar has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.
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Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
Van R., thank you for sharing your pleasant experience. We greatly appreciate your business.