JustFlowers

I placed order on Saturday and received text messages that delivery would be the next day six times. On my third phone call follow up was told the order was never sent. This is on a Friday! I am very disappointed. The customer service representatives were hard to understand and provided no real help just sorry. Sorry is what I am for using Just Flowers.

I made an order for mother's day and It has never been delivered. I've contacted justflowers.com by email. They answered me saying they would check it out and get back in touch, what has never happened. So, I've tried to reach them by phone and nobody answer it. I spent $65 and haven't have any refund. It is the worst place ever. Don't trust It!

I am very pleased with the functionality and ease of the website in ordering. However, I do not appreciate the constant calls by JustFlowers to my phone about their services and discounts. Please stop calling me!!!

Had to be careful when finalizing the order, as the form added more items than just the one I finally decided on.
Re recommending site, that will really depend on the final product quality once delivered.

I tried other sites and had difficulty trying to finalize my order with local delivery to a hospital. Though I specifically typed in the city of destination, the other delivery services could not produce the address (which I didn't have) and continuously listed the wrong state. JustFlowers made it so much easier. Thank you!!

I ordered flowers for Valentine's Day that were never delivered. It took me four days to reach an actual person at the company. They never called to let me know they were working on fixing the problem. Unfortunately grandma didn't get her flowers. I will never order or recommend them again. Terrible customer service!

Very easy experience to select and purchase, as always! One idea to make searching easier might be to search arrangements that have a specific flower, like white roses, sunflowers, white daisies, etc. Just a thought...

Thanks!

This gift should of had Poinsettias in the basket, but yet it didn't. Could of requested a substitute for another red flower instead of omitting. Finally contacted two months after this delivery. Photo available for proof.

I ordered flowers on Tuesday. I have talked to the company several times and also submitted several emails explaining my complaint to them. Flowers have not been delivered two days later. So frustrated with this company. Please please dont order from them Use 1800 flowers or a local florist. They keep putting me on hold for a minimum of 5 minutes at a time however i want this resolved or a refund. My order was not cheap. $54.00. I dont have that kind of money to throw around

Same as so many others, I placed an order on May 10 to have flowers delivered Saturday, the day before Mother's Day, which was confirmed in the order. Found out Sunday afternoon that no flowers had been delivered, so tried contacting company by phone and by email to cancel the order. Could not get through to anyone. Tried again today. Then get an email message saying order delivered-- that's two days late. Unacceptable. I want my money back but so far have not been able to get through to anyone.

Do not do business with them. All you have to do is read the reviews. Don't deliver on time, unable to contact anyone, and when you finally do (4 days later) they refuse to cancel your order and refund your money. Only offer a retry on the delivery and a $10 credit. It's too late, I paid for flowers to be delivered on a certain day for a reason! Seriously, save yourself the headache, avoid at all costs!

It's a scam... Don't fall for "Guaranteed" delivery on Valentine's Day on their website. They did not deliver the flowers on Valentines Day. Customer reps say that they are just answering service. There is no update on the refund yet. "call center is too busy" and have to wait for more than 30 minutes on both the occasions with no real answer

Never Use this business! Ordered Flowers for my Mother to be delivered the day before Mother's Day. Flowers never delivered. Customer Service was nearly non-existent and when I finally got someone on the phone they were not helpful at all.

Good flowers, but classic bait and switch. The final tab includes not only handling, but a second expense for shipping, etc. Added $15 to the bill, but not until I was about to check out. Never see these guys again.

STAY AWAY! Ordered flowers for Mother's Day - guaranteed to be delivered on Sunday (Mother's Day) it's Tuesday and still no flowers. Have called every # I can find since Sunday and all I get is the same useless automated system asking me to leave my contact info and they will return my call - they have not. Sent an email - no response. Submitted their online request to still deliver the flowers - no flowers still and no response. 0 customer service truthfully I think this company is a scam. I cannot understand how they can be listed on Goggle Search #1 on the page! So far this company has lied to me, cheated me and beat me out of my money. Order #******* for what ever that is worth.

I ordered Mother's day flowers that were supposed to be delivered on Saturday 5/9. This is now 5/13 and still no flowers. I have attempted to call and receive recording indicating "they are busy servicing customers call back later or inquire via their website" I have sent emails, inquired via their website to no avail. They are very slow to respond to emails and when they do, I get a canned reply indicating they will be delivered on the next available delivery day. This has been going on for several days now. They have my money (100+ dollars), but have not received the product.

I did not get the opportunity to use my coupon code, sunny. (this comment was included with my order and not taken care of. There is no opportunity to enter coupon code at check out. And hours after the delivery was scheduled I received a call for floral arrangement change. Delivery was to be in the morning and it never got there 'til late afternoon.

Other than that,I order from this place every year and am always satisfied. Even the change of arrangements was satisfactory. My mom was pleased.

I ordered flowers for Mother's Day. They were supposed to arrive on Saturday. The flowers had not arrived by Sun afternoon. I called multiple times and the system either hung up on me or asked for me to leave a message for a call back. No one called me back. One message I received on the system was "for faster service click the link on my confirmation email". I never received a confirmation email. I was charged though, not surprised. In case you didn't get my 100 *******@Justflowers.com: order ******* is cancelled and I have already alerted the credit card not to pay this charge. I have ordered from 800 Flowers.com. They will be delivering tomorrow. I hope you go out of business. Thanks for ruining my Mother's Day gift.

This company has really let me down. They committed to deliver my order on Friday last week. They did not deliver the order and when I called to understand the reason, they requested for one more day to fulfill the order. The same thing happened on Saturday. The order was still not delivered by Monday afternoon when I called to get an update. At this time, they said they could not deliver the order on Sunday and did not try any further as I supposedly requested to stop the order if they could not deliver it by then. Even worse, they implied this was all my fault because I did not answer an email they send Sunday afternoon asking to reactivate the order. Really? After being over 3 days late this is my fault. This is just not acceptable. Just go to a store, buy your flowers and deliver them yourself. It will take you less time and will be cheaper.

As a US military veteran living in Hungary I decided to send my mother flowers on mothers day, I chose well and ended up spending just under 100$ for flowers. When my mother did not say thank you I asked her (a week later) what she thought of the flowers, she never got them.
No one called me, the money is not returned and if I would not have asked, I would not have known.
I am very upset and I find that being on hold for over 10 minutes is not acceptable and even worse, not sending the flowers which were paid for is simply robbery.
For the first time in my 51 years, I failed my mother on mothers day thanks to just flowers.
Never again.

I am distressed by the high service costs. In a hurry so having to complete this order. Now I recall why I stopped using Just Flowers in the past. Prices are reasonable before handling and shipping costs. This order had better be spectacular for my failing sister.

I was so disappointed when I saw the flowers that had been delivered. Frankly, I went to a Meier store in Grand Rapids, where my order had been delivered, and for $18.00 found another bouquet that was absolutely beautiful, full, and far more lavish than what was delivered. I won't be ordering from you again and will not be suggesting others do either.
Linda

I can't stress enough, do not buy flowers from Just Flowers. They fail to tell you that the flowers may arrive late until they email your confirmation receipt. When you try to call the customer service number, there is no answer. For $123, my mother received wilted Mother's Day roses that came on Monday at almost 5pm. I am still not able to speak to anyone from Just Flowers, no answer!

Ordered flowers for a memorial and spent $270 total. What was delivered was an embarrasment as there was a gap in the corner and floral foam could be seen. They offered a $20 refund only and are very combative, saying there was not gap although I had pictures. Just order from a local florist... never from places like this scam shop. They are fraudulent.