JustFlowers

I ordered a yellow rose floral arrangement that was to have white flowers and greenery in a basket (see photo) I ordered them August 11th to be delivered at the church where my late uncles services were to be held on the 12th. I was unable to attend because of health issues so my son and daughter went to represent our family. At 5:58 pm my daughter informed me that they had not arrived. I called Just Flowers and spoke to a representative and was told that they had been delivered at 4:28 with a delivery signature when in fact they had not. 20 minutes after I got off of the phone with Just Flowers, some yellow Rose's were delivered but they were not arranged, trimmed or fresh. They looked like they had been hastily shoved in a glass vase leaves and all (see photo). I have attached pictures and a copy of an email from Just Flowers the day I ordered them assuring me that they would indeed be what I ordered, but they were not. I am extremely disappointed.

It was a good experience. I can't wait to hear about the flowers. I have ordered from other companies and the flowers were not really fresh. So I hope these are better, will order again if I get a good review.

I purchased flowers and paid for express delivery. As of this moment and four days later, no flowers have been delivered. I have had an email from just flowers telling me my partner was deceased, though It was her mother who had died. There have been phone calls and emails from me Australia. I got woken from my bed at the extremely early hours this morning to be told by someone they would be delivering to the funeral home. The flowers were for my partner. I had said I had requested a refund days ago. No on listened then and they still are not listening. My partner will be on a plane back to Australia later today and HER flowers will be sent to a funeral home because they just refuse to refund my money. What did I get for my $114 dollars? Not a cracker... But thanks just flowers for the b. S and for the high blood pressure.

Catherine Curtis.

unhappy surprise when email receipt arrived with $17.10 in extra charges that weren't on the form when I clicked "confirm purchase." I should have been able to see these charges before buying. I hope the flowers are nice, though!

Not happy at all, I received no replies when I called day 1, day 2, day 3 and even after several emails. The order was 10 days late and no communication or credit.
Very dissappointed in service.
M. Goodman

Excellent - except I was offered a $5.00-7.00? discount code at beginning of purchase. Had 'chat' help. Good except a call placed to my home phone was rejected (perhaps treated as Robo Call. May call the alternate ph # *******705.

I ordered flowers for Mother's Day to be delivered on the Friday before Mother's Day. What a horrible experience, they didn't deliver the flowers on Mother's Day but two days later (Tuesday)... and then, they delivered those flowers to ME. She lives in a small town so I paid extra for shipping. Their customer service was 'none-responsive'. They said they were 'busy'. Don't waste your money.

Just Flowers,

Your customer service is appalling! You have no problem taking your money, but when it comes down to

Answering real questions there is nowhere to go!

There is no response on your phone #. There is no way to check if your order was delivered.

We ordered flower's on Saturday early to be delivered on Saturday.

Nowhere on your site does it say that it could not be accomplished. Instead they just steal your

Money and accomplish nothing. We had four different orders placed in

Four different locations and not one was delivered either on Saturday or Sunday.

When you order flowers for Mothers Day, the idea is to get them for Mothers Day.

I could have used anyone else, and in the future I will!

#"S *******, *******,*******,*******

Ed

I'm a "returner" who much appreciates your excellent service. This is for a 90th birthday for a very sad dear one who recently lost her mate. Thanks for making it easy to send cheer! Most Sincerely, Mrs. Janice Banks

The flowers did not hold up at all. Water was changed daily and I snipped the bottoms os stems to help the flowers. They were still mostly dead after 1 week, some roses before the week. Not satisfied with the product.

Ordered flowers for my mother and mother in law on Sat. No flowers were ever delivered. Called customer service and was on hold forever. When I finally pressed 1 for a "New Order", the phone was quickly answered by a foreign woman who claimed she couldn't transfer me to anyone and she couldn't help me. She could only help me ORDER flowers and take my money. She yelled over me and hung up on me when I told her that this looked like a scam.

I paid extra for same day service for flowers to be delivered to a family member after an unexpected death of her husband (while on vacation in Europe). I received no confirmation of delivery. When I finally called in the evening the florist could not be reached and there had been no indication of being sent from the florist. I was convinced not to cancel the order by the call center. The next day, went through the same thing again. The flowers were finally delivered by the evening of the second day. I was comped the cost of same day delivery. Was not offered anything, not even an apology from management much less any sort of discount for the headache and stress that this caused me. Worst customer service ever! Will not do business with them again.

I ordered flowers for Mother's Day and they said they would be delivered on Saturday May 9,2020 and wasn't I called several times and got no response from them. My mother didn't get her flowers that I spent 92 dollars on. I will just have to make more time to see her next Mother's Day. I would hope that most people don't get screwed but I did

My dear People at Just Flowers.com Please accept my sincere appreciation.I had to stop ordering a few days back.There was a technical issue with my credit card. But YOU never gave up . You made quite a few calls to remind me and also emailed to me.Keep it up and going! Yours Sincerely Diljit C Shah

I chose 'Just Flowers' through 1 800 flowers because they promised to get flowers to my mother in the hospital. I paid a higher price than I wanted to get them to my mom the very next day. The flowers arrived two days late, three days after I ordered. I received a photo of the flowers from my sweet mother. They were not at all what i paid for! They were mostly 'fillers' of green and white, I saw two lilies. It was supposed to be a basket 'overflowing with vibrant colored lilies'! I filed a complaint and did not get an answer from the company. I've filed 4-6 complaints now and I'm still getting junk mail from them. I would not recommend Just Flowers!

Website said if I ordered within 3 hours flowers would arrive on Mother's Day. On Monday morning, got text that flowers would be delivered Monday. Monday afternoon got text that flowers would be delivered Tuesday. Called to cancel and had to fight with representative to get a refund... very poor service!

I'm so very much hoping that the flower arrangement that this wonderful recipient will be receiving is absolutely beautiful. This is in memory of her only sibling (a brother) that died tragically, and she is most deserving of having something truly Beauty-Full to comfort her. Thank you so much. ~Anne Marie Lavigne

It's a scam! They add special delivery charges to the order after payment information is entered and still don't deliver on schedule! They don't let you cancel the order even after they say can't meet the promised delivery date! Don't respond to emails, their own online forms or the telephone number!

I ordered a premium arrangement 48 hours before delivery need. The day after the funeral I received the apology email stating they didn't deliver! The manager stated they "couldn't find a local florist to fulfill the order" but yet didn't contact me I'm time to find other options! I am livid!

So I ordered some flowers for mother's day for my mom who lives away from me. I told them to deliver it just in time for the holiday, but she did not receive it that day. I emailed them multiple times, asking when it will get delivered and I was worried that they weren't going to send it at all. Then I got a call saying she received it the next day around 2pm. Not only was I disappointed about them not delivering the flowers in time, but they sent a DIFFERENT bouquet... I was shocked. Yes roses are nice, but it's not what I ordered. I am sorry to say, but this will be the first and last.

I want a full refund! I did not place an order to be delivered any other day other than Mother's Day! Your company is a LIAR and I am very disappointed and very dissatisfied! I will never do business with your incompetent company again! I could have found a Company that could have gotten my mother her flowers on time! Not only is it not delivered on time it's rescheduled for the day after Mother's Day! To make matters worse no one answers the damn phone! I want my money back!

Ordered flowers for delivery the Saturday before Mothers Day. No delivery Saturday. No delivery Sunday. I emailed twice. No response. No delivery Monday. I emailed a third time. I finally received a response saying that they would deliver on the "next available day" -- but without saying when that would be, and with no explanation why they were late.

Stay away from this company. They over-promise and under-deliver. They do not tell you when they miss the delivery deadline. Customer service is very slow and not helpful.

The shopping experience is excellent - quick, easy, and efficient with a great selection but your delivery service is awful. This is their last chance to just deliver the flowers whether we are home or not . They constantly look for a reason to not deliver the flowers..

Ordered a week ahead of time only to find out 2 days after the flowers were supposed to be delivered that they need to find a new vendor to get the job done. Called them several times and they had no answer for me NONE. They also called the person I was sending them to find out if she had received them which they should already KNOW. So there went the surprise. They want to offer me a 5-dollar discount LOL. I told them I want a full refund. So pissed.