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JustFlowers has a rating of 4.2 stars from 125,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.
This company responds to reviews on average within 4 days
The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!
I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!
I was disppointed that the flowers were not delivered on the date I had requested. Flowers are usually sent for a special occasion...not the next day.
Beautiful flower package! Came okay and on time! Delivery was okay too! Appreciate the care and concern getting them delivered before Mother's Day!
I wanted the delivery to be completed Sunday, the flowers were delivered on Saturday. I am not happy.
Charles, we are writing to inform you that your order 9726295 to Molly was credited on 05/13/2024. Credits normally take 1-4 business days to appear on your account. If you have any questions please do not hesitate to contact us.
JUSTFLOWERS.COM
service@justflowers.com
Ordered flowers to be delivered to a friend for her birthday. Flowers were beautiful and delivered on time.
Spent $77 for an arrangement. I picked a specific arrangement because it had butterflies attached to the basket. A family member had just got a new job and this member loves butterflies so I thought the arrangement was perfect with the butterflies as a congrats gift. I had even put in the notes... please don't forget to attach the butterflies. If this company is not going to provide what you paid for then I will not do business with them again.
Products used:
flower arrangement but did not get what i paid for.
Michelle,
At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.
They held my flowers hostage to try and shake me down for more money the day I'd delivery. I ordered flowers for my grandmother that lives far away from me for her birthday. I ordered them days ahead of time. The day is scheduled delivery they held the flowers trying to get me to pay an extra $ on top of the flower price, handling fee and shipping fee. I will never use this business again. This is a shady way to conduct business. Very unprofessional. Buyer beware! Do not use the company. Spread the word far and wide.
Products used:
Flowers
Shanna, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s).
You might want to know that shortly after I placed my order, I received a phone message from someone who said they were from JustFlowers. I googled the phone number and it appeared to be a scammer so I didn't call back. My flowers were delivered fine. I always have a good experience with JustFlowers. Thank you!
I would have preferred to cancel the order, but when I asked, the service rep was very adamant about pushing delivery to next day.
Stephanie, your order was placed at 3:30 PM EDT for delivery that same day, which is past our cut-off for same day delivery.
Ordered flowers for my sister-in-law's birthday. She was very pleased. She sent me a picture, and they looked beautiful. I've ordered from Just Flowers several times and have never been disappointed.
I was really impressed seeing how we haven't used this company before. We were trying to find a local florist in the area without knowing the area and they did not dissappoint!
The flowers arrived later than expected but they were delivered on the day requested. Thank You
They got there in time for the celebration with her daughter. Thank You
Easy clear fast day prior on line ordering.
Selected "premium - a feminine touch" and a little disappointed with the delivered result. Arrangement was beautiful but closer to the "standard" selection photo. I expected more flowers. Hand written note was nice.
Adam, we are here to help. Please e-mail a photo of what was received to service@justflowers.com
Recipient received flowers and was very happy with them. Thank you!
My mom absolutely loved them. Arrived right on time. Thank you very much.
Boutique turned out very pretty. Delivered in a timely manner. Thank usu.
Good value, easy ordering. Flowers were delivered on time.
Ordered Valentine flowers to be delivered on 2/14/24--then late in the 2/14 afternoon received notice the delivery would not happen as promised. No time to regroup and get something else in line and had to wait until the next day for delivery. NOT GOOD!
The $10 refund was worthless! Like we need to do something so lets do a small amount so that we can say we tried. Not acceptable and will not use your services again--I know this will not have any impact upon Just Flowers--but like your $10 refund--it makes me feel better!
Donald, your order wasn't delivered on 02/14 because you sent us a web request at 3:38 PM CST that you wanted to reschedule your order for the next delivery date.
While other florist services could not provide service in a short notification time frame, Just Flowers came through with a timely delivery of a beautiful fresh bouquet exactly like the photo on their web site. And since the bouquet was supposed to also have a small Teddy Bear with it, a separate driver brought the Teddy Bear to our home later that evening. My fiance was delighted
The plant I ordered was just what I wanted. It really made my friend happy to receive a live plant.
Flowers were as expected. My sister was very happy.
I received an email telling me they would not be able to deliver on Valentine's. The flowers were for my daughter so it was not a major disappointment (she got them the next day and they were beautiful), but imagine if they had they been for a wife/husband, boyfriend/girlfriend... Not acceptable at all!
Janis, we are glad to hear that the flowers were pretty but we didn't receive your order until 9:37 AM CST on Valentine's Day when all of the local shops were already booked up for the holiday. Flower delivery is generally available seven days a week depending on the delivery area and product.
My wife is helping her mother recuperate from a fall. I wanted to send flowers and a teddy bear for Valentine's Day. I ordered 1 day prior to Valentine's Day with "guaranteed delivery" on Valentine's Day but the flowers and teddy bear were never delivered. I called customer service and was not allowed to cancel my order. Instead they said they'd deliver within 2 days. How would you feel if your flowers arrived two days late?
Tip for consumers:
Do NOT trust this company.
Products used:
None. The flowers were never delivered.
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
Thank you for your quick response to my request. You guys came through and saved the day in such a short notice because of my lack of planning. The floral arrangement was beautiful, and made my lady one very happy girl! I cannot thank you enough.
I ordered flowers for my daughter on Valentine's Day morning. They stated it would be delivered by 9 pm that night. This is the day after Valentine's Day and she still has not received her flowers. I have called several times, can never speak to someone. I have sent an inquiry, twice! I have sent an email with no response. They were quick to take my money. My order number was *******. It was a My Love for You bouquet that was not delivered. I just want to speak to a person!
Products used:
I ordered flowers for my daughter and have confirmation they would be delivered on 2/14 by 9 PM. Flowers were not delivered. I cannot get anyone to answer phone. I have sent an email, 2 inquiries, and no one will return my call or emails.
Pamela, our local florist made the arrangement and attempted delivery twice but the recipient did not answer the door. Nevertheless, you have already been issued a full refund.
Ordered flowers for Valentine's Day and actually received flowers at a decent time, Problem was they were not my flowers. The arrangement contained a large card with someone else's name and address but not a phone number. Tried to contact JustFlowers via phone, e-mail and text but they were too busy to answer any of them. Later that night a man showed up on my door step with my wife's flowers. I thought it was the delivery person making things right but it was a man that had received my flowers and unbelievably I had received his flowers. We exchanged and I thanked him. Called JustFlowers a week later and they are sorry! Good bye JustFlowers, took my money for the last time.
Products used:
Flowers
Jerry, this is the first we are hearing of this but we are glad to know that the flowers were beautiful.
Gain trust and grow your business with customer reviews.
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
Marie, we are sorry to hear about this. Please e-mail your order information to service@justflowers.com so that we can assist you with your order.