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JustFlowers has a rating of 4.2 stars from 125,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.
This company responds to reviews on average within 4 days
The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!
I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!
So far, so good. Now to see delivery is made today. Thank you.
To follow up, the flowers were delivered three days later. They flowers were nice but the event they were for was long over with.
paid for express delivery......delivery never happened until 6:00pm, never got my refund on shipping, will never recommend your company to anybody, very poor customer service, florist very shoddy
Your on line order system needs attention. Your computer gets confused with old orders and new orders. So the system insists on using a zip code that is not relevant to a new order.
had to start over when i got to the check out because i wanted to change the delivery date, then when i re did it they tried to slide the express delivery in without my knowledge. Nice try tho!!!
you implied on the web site that you gave 10 dollars off with the order. instead it is with the next order. there will be no next order. i only do business with people I cand trust.
The home page claims we would get a 10% discount on this order. I did not. It appeared in other ratings that some had the same complaint
Flowers were delivered about 3 days after they were requested. At time of order was told same day delivery. Had to call florist multiple times
Deceptive to provide a coupon code for $10.00 and only give a $5.00 discount upon placing the order.
A handling fee? Isn't that included in shipping? And the other sites I checked had more like a $5 ship fee. Seems too high.
Hi John, the delivery fee is dependent on what type of delivery you request. We would be happy to look into this for you. What is your order number?
At end of order, found out there is not free shipping. Fees and handling and shipping came to over $15 more. Might expensive daisies.
$20.00 in unannounced fees is a bit excessive. Warn the customer that there are delivery fees not mentioned until everything is already entered.
Was told I would have $10 off with my code, only received $5, very disappointed, no time to shop elsewhere or would have cancelled my order!
When entering a coupon code, no message appears prior to advancing to checkout screen and no explanation, just pay original amount.
made me spend more than I wanted. not even sure if I received discount as I have ordered many times before
Your email with the coupon code did not explain "orders over $49.99" would result in $10 off for the code SUNNY.
I put the wrong number on the address but correct street I am older and a detail that you wouldn't think was absolutely necessary if you explicitly say HOSPITAL AND correct phone number say it's a patient that you want to GET WELL, only to have them deliver to the address I lived at when I was 5. I assumed delivery would be able to find a hospital, in a small city with only 2 hospitals. My complaint is they don't do their homework and are careless with other people's money, also I had to remind them of the $10 discount that the annoyingly emailed me every other day and unsubscribing from them is an issue they send too many emails and I attempted unsubscribing a few times including a phone call. Otherwise, delivery time is good, I used them once before. Customer service did not try to clear it up, and my sick mother didn't have the heart to make the person who called to tell her, bring to her her flowers and chocolates They were on the ladies her front porch for 2 days. I do not accept that they couldn't of did better, now I have to start over.
Tip for consumers:
I put the wrong number on the address but correct street I am older and a detail that you wouldn't think was absolutely necessary if you explicitly say HOSPITAL AND correct phone number say it's a patient that you want to GET WELL, only to have them deliver to the address I lived at when I was 5. I assumed delivery would be able to find a hospital, in a small city with only 2 hospitals. My complaint is they don't do their homework and are careless with other people's money, also I had to remind
Faye Madden, we delivered to Brockton Hospital on Sunday January 23rd and we received a phone call from you on the 25th requesting to change the delivery address.
The flower arrangement was very nice, but completely different than what I ordered. Looked nothing like arrangement I selected.
the email i got this morning said 10 off. it did not show i had to spend 50 to get it. the order is giving me only 5 off.
your handling service price appeared in the last moment. you should have shown it in the very beginning
It is NEVER easy to sign into your website
It's never clear how to sing in and I have ordered over 20 times I hate your website Love your customer service
I find the sometimes the flowers shown and quantity are not what they are delivered so i request you to delivery good flowers and the gift on time.
The shipping fee's were not shown until the final checkout. After which there was three shipping fee's, handling, shipping, and express shipping
I was continuously asked to enter the correct address to deliver the flowers. I typed in the correct address perhaps two or three times.
The flowered were delivered one day late. They were beautiful, but was disappointed in the late delivery.
Lots of hidden extra charges... I am almost forced to use your service as so few shops deliver in the requested area
Gain trust and grow your business with customer reviews.
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
Susan F., we are here to help. What is your seven-digit order number?