• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 103rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.7%
Positive
116
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Birthday Flowers”

Rick K.
10/4/24

I ordered birthday flowers and they were delivered one day late due to the (Carolina) hurricane. They were nearly the same as pictured. Except for the vase which was the same color,but was not the nice one pictured.

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,448)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
Thumbnail of user dawnf92
Dawn F.
1 review
0 helpful votes
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November 21st, 2018
Verified purchase

I was offered a $10 off offer on my purchase, but only received $5 off. If the flowers arrive today, we'll be glad. They're very important to us. Thank you.

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Linda R.
7 reviews
1 helpful vote
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October 24th, 2019
Verified purchase

Difficult to give a rating when all I have done is order the flowers which was pretty simple. Delivery and quality of flowers will determine ultimate feedback

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Heather Q.
5 reviews
0 helpful votes
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April 22nd, 2019
Verified purchase

I use this site for almost every occasion and my number one concern is the order arriving on time when I am ordering for family 2000 miles away. Sometimes orders arrive days late!

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Elizabeth B.
2 reviews
0 helpful votes
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June 1st, 2018
Verified purchase

Thanks for a great website! It's very well designed and is nicely user-friendly. The flowers were gorgeous and just what I ordered. Thank you so much!

Thumbnail of user davidw326
1 review
0 helpful votes
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March 22nd, 2016

Ordered flowers for wife's birthday. Flowers looked nothing like picture. There guarantee means squat and they need to be shut down. Do not order from these people.

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Rita G.
1 review
5 helpful votes
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April 11th, 2020
Verified purchase

First and foremost, your selections are pricey especially for a local florist. Second, you have a lot of additional fees that do not appear until the end.

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Vivian B.
1 review
0 helpful votes
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September 13th, 2018
Verified purchase

I tried several others and had one problem after the other. This site was clean and easily done, with quick delivery, she may not live till Saturday

Thumbnail of user carolf170
1 review
1 helpful vote
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May 23rd, 2018

Scam, charged credit card immediately. Said they would attempt delivered date after it was supposed to be delivered. Never showed up 3 more times. As of today not received a refund.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Carol, we are here to help. Can you please provide your seven digit order number?

Thumbnail of user thomasr767
2 reviews
0 helpful votes
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June 24th, 2020

Never delivered on date selected. Sent email twice, next delivery, never happened! Then tried to have me okay sending the flowers AFTER Fathers Day.
Asked for a refund

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Thomas R., we are here to help. Can you please provide your seven-digit order number?

Thumbnail of user russellh404
1 review
0 helpful votes
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June 21st, 2022

I used Just Flowers before with no problems as a regular customer. Recently, I was surprised at the bungled service from check out to delivery. I'm not using them again.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Russell H., we don't seem to have an order on file for you. Please directly message us with your full-name and order number as well.

Thumbnail of user rondao2
Ronda O.
1 review
0 helpful votes
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April 26th, 2018
Verified purchase

Looking forward to the $10 coupon so I may use it for Mother's Day. Please do follow up. I'll be asking my mom to text me a picture of the final results.

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AA Y.
1 review
0 helpful votes
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November 21st, 2019
Verified purchase

Flowers were gorgeous and the recipient loved the arrangement. Delivery timing was perfect thank you!! Peace of mind when organising gifts from overseas.

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Sharon R.
1 review
0 helpful votes
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June 17th, 2019
Verified purchase

This is my first purchase with your company. I will not be able to see the bouquet because I live out of the area but please make it very cheery. Thank you.

Thumbnail of user lynnb285
1 review
2 helpful votes
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May 13th, 2019

It was a mother's day gift for my daughter who has cancer and nothing arrived. I'm embarrassed because I've been taken. Thought I was smarter than that but missed a few details.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Lynn B.we are here to help. Can you please provide your seven-digit order number?

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anonymous F.
2 reviews
0 helpful votes
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November 12th, 2019
Verified purchase

The email with the offer for $10 off an order was somewhat deceptive. You should be very clear that this is only for flower orders of a fifty dollar or more value.

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Anne i.
1 review
0 helpful votes
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September 19th, 2018
Verified purchase

Great selection and very user friendly.... never used your services before hopefully will be very pleased with arrangement received by our dear friends...

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Joe d.
1 review
0 helpful votes
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March 9th, 2020
Verified purchase

I spent lots of time trying to get discounts that the website said was available but could not figure out how to get them on my order so we're stuck with just a simple $10 discount i found elsewhere

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Patrice H.
1 review
0 helpful votes
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April 21st, 2018
Verified purchase

Just Flowers came through for me on a last minute order about 6 or 7 years ago. Not only have I used them for EVERY Flower order I've ever since placed, but I've spread the word to my entire family and all my friends!

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Sharon B.
1 review
0 helpful votes
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February 16th, 2019
Verified purchase

I cannot evaluate something that hasn't happened yet. The extra fees should be noted before purchase so that it can be figured in without having to go back and redo everything.

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Patricia L.
1 review
0 helpful votes
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February 4th, 2019
Verified purchase

I found no place to subtract the special $10.00 discount.I expect that this amount will be subtracted from the total shown which would make my total cost = $62.35. Thank you!

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Wenn J.
1 review
0 helpful votes
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June 25th, 2019
Verified purchase

I tried two other websites before finding you. I went through the entire ordering process, only to be told that the flowers were not available! Frustrating. Yours was quick and easy!

Thumbnail of user irenee15
Irene E.
1 review
0 helpful votes
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March 28th, 2019
Verified purchase

I found your pricing deceptive - handling charge and service fee! I will probably not use you again just because of that. I don't like leaning such charges at the very end.

Thumbnail of user garrottl
Garrott L.
1 review
0 helpful votes
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May 4th, 2018
Verified purchase

Used this service on multiple occasions and have always been please with the work of our local florist. A great way to order if you can't make it to your florist.

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Alan D.
1 review
0 helpful votes
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August 16th, 2019
Verified purchase

Pretty straightforward process. The only shocker were all the extra charges that took 49.99 to nearly $72 at checkout. Next time I will phone a local florist directly to compare prices.

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betsy j.
1 review
1 helpful vote
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March 11th, 2019
Verified purchase

until i hear the feedback from recipient, can't say how happy i will be with your product. site is a bit confusing, just too many ways to get to different items.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

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