JustFlowers

The flowers were dried out and started to die the second day after they were delivered. Should have been given a refund.

I enjoyed browsing through the many bouquets offered. The offerings were outstanding, making it difficult to choose. They were all so beautiful.

The website looks scam-like. What I mean by that is, the website does not look sharp or legitimate; but it works =)

Your website is so easy to navigate and the ordering/buying was extremely simply. All of the flower and accessory options are amazing!

thank you so much for saving my Christmas and letting me make a good impression on a new family in my life

Very easy to shop on your website, and I like how your website shows the zip codes that you service for delivery.

Best choice of flowers. Like that it will come in a basket. Pleased to find a discount code. Always a plus :)

your service will tend to speak of your business...show me it is GREAT and I will return for the future purchases.
Thanks

Your web-site offered a discount if ordered today stating it would be applied at checkout BUT the discount was not received.

Why a shipping fee AND a handling fee...not sure I will do it online in the future..will just call a local florist.

I've ordered flowers from you before and they have always been received well by others. Many compliments received that they are beautiful!

I had asked to have the delivery confirmed but heard nothing. I'm surprised to receive a follow-up two months after the fact.

I had issues finding the address. Your company was so patient as I corrected my mistake. I would order from you again.

YOU CHARGE SERVICE FEE...STANDARD FEE...THEN ADVERTISE FREE DELIVERY...NO SERVICE CHARGE....I WILL NEVER ORDER FROM YOU AGAIN...& TELL EVERYONE I KNOW NOT TO!!!

Good experience, website easy to navigate, I hope the flowers are as nice as my previous orders with JustFlowers, thank you

Good so far, I will say more after i see what the quality of the flowers is and how long they last.

Going to contact bank to reverse charges what a mistake this was - run don't walk
Away just flowers is just scam -

I so regret using this company for my mom's Mother's Day flowers. She never received them and I feel terrible. Never again!

Delivery charge was suppose to be free! ended up 18.99 service and handling, really, no I won't be back to you again..

So far great experience. I have been very satisfied with my orders in the past so hoping my daughter-in-law loves her flowers!

I do not think it is necessary to add a fee of over $10 to just drop off flowers that are assembled within a mile of where the residence is located.

Said I would get $10 off it was actually $5-only reason I ordered from you as I usually do 1800Flowers which I will return to next for my next 3 orders.

Our experience with Justflowers
Ordered on the 17th to be delivered on the 20th
On the 20th they said delayed & would be delivered the 21
On the 22nd they said they would be delivered that day
Called the 23rd & they said it was being delivered that day
The evening of the 23rd they said they needed an extra $25 to deliver them
Told them to cancel the order at 6:00 PM said a manager would call back
Called back at 6:20 after waiting on hold got a manager who said he couldn't hear me
Called back at 6:25 said the manager would call back again (gave them 2 phone #s)
7:00 they returned call tried to talk us into splitting the extra with them then after telling them
That we were going to have the CC company reverse the charges they agreed to cancel the order
And refund us.
We got the refund in a few days but by the time we sorted it out it was too late to send flowers.

One star is not low enough, and I see from all the other negative reviews I am not alone. I only wish I had seen this site before ordering from this company. I ordered a gift arrangement for Valentine's Day and a balloon sent to my own home, over $100. Never arrived and quite spoiled my day, causing me to run out to the grocery store for a quick down and dirty arrangement and a balloon to bring to the host of a party that evening. Next day in stead of the flowers and balloon, credit and apology I receive an email confirming my flowers have been delivered, they have not. I tried to reach customer service being put on hold for 20 minutes at a time and disconnected several times. Finally I reach a live person, explain the situation, she says she must call the local florist, I tell her it is closed at that hour, she doesn't understand me and disconnects. I call back, this time the person cannot hear me, I am shouting and loosing my voice. She keeps referring to "my concern" I keep saying no, it is my complaint. I ask for a manager, no better. She says she has to verify with the local florist to confirm that it wasn't delivered, implying I am lying. I am the customer, the local florist is their agent. She should have immediately apologized & given me a full refund. This is still going on and I will not drop it. Even if I receive my full refund, the angst and inconvenience this has caused and the poor way in which it has been dealt with by JF customer service representatives has put me on the road to warn everyone I can reach through social media and review sites, not to use this service. At the peak time in the year for flower deliveries one would think that they are staffed up enough to meet the demand and provide at least the bare minimum of customer service, but they are not. Please avoid using them and save your self disappointment. I will not update or change this review even if I receive my refund. Whatever they may provide will be too little too late.