JustFlowers

The flowers were good but they were a day late then what was promised. I had to call in to find out what was going on with the order. I never got a clear indication by phone or email on delivery. Need to improve on the notification piece of the order process.
Thanks

I was interrupted 3X by someone that wanted to know if I needed help on the CHAT - - - that is stupid. Leave your customer alone so they can finish their order!!!NOT happy with this experience and will not use you in the future!

Very easy to find a nice arrangement and great customer service for the questions I had. I would like to know that the order is received but the place below asks for my email and name and the flowers are not going to me.

After have placing an order for Easter and was very satisfied, I had decided to order again for the same person's birthday in May. Flowers were delivered on time, looked beautiful, and I would not hesitate to order again for the next occasion.
Ray

I sent these flowers to my wife for a special occasion. The vase arrived smashed and the flowers were crushed. It took more than a week before she received the replacement. As I told your service person on the phone who told me it may take up to a week to get a replacement, I told him that if that was the case, I would never use your service again. I plan on following through on that commitment. It is very challenging to understand how it is possible to order flowers "next day" on your website, but a replacement shipment takes a week.

My wife shop was closing at 2pm I ask the arrangement to be delivered by 1pm paid for an extra charge for express delivery she left was not there by 2:30 pm i guess the construction company that started the demolition after they closed got the order. Called customer service would not refund the order wanted to credit my account $4.99 on a $90 order confirmation #*******, beware this is a scam and will not work with you plus they continue to hang up on me when i ask for the manager! DO NOT USE!

I have used other florist over the years, but I came to you today because the sites I had used previously were not operation correctly, and I found it very frustrating. Even a telephone call from me from the United Kingdom to them wasn't successful. Your site offered far more choice, and you give a very efficient service. Thank you.

I checked numerous sites for Mother's Day delivery for my 84 yr. Old Mother. Found flowers for $40. To $54. Of what I was looking for but could not be delivered for 1 or 2 days after Mother's Day. Just flowers claimed to be able to deliver on Mother's Day for $100. It was worth it to me to surprise her ON Mother's Day... NO FLOWERS - Disappointed buyer and Mother. Can't make up for Mother's Day, especially during this pandemic! Don't make claims you can not live up to (and then tell me I will be reimbursed within 4 days., why was I ever charged to begin with). Skip this site and move on.

Easiest site I've used in a long time. Simple and direct. I just couldn't find the discount code to add and I didn't want to lose all the info I'd put in already! I won't be seeing this arrangement so I don't need f/u

Did a search for "Thank you" flowers and returned 50 pages of results with no way to sort or filter.

Message kept telling me I was over 240 characters, when I was right at 240.

Also a little annoyed that a $35 order was $48 by the time I was done and that getting delivery before 1:00pm was going to be yet another $5. It just feels like I am being nickle and dimed to death.

The order was 2 days late!. And that would be easier to overlook if the product was right. I paid out good money for beautiful flowers. This was thrown together with no care@ all. Not even close to the photo chosen.& some were wiltted, dying already... My Lord... WHY? This was for my mom who i havent seen since this covid quarintine began. Just horrible

I can't impress upon you how my experience with JustFlowers was a nightmare. I made 2 orders. One order was delivered but the arrangement was 1/4 the size and missing balloon and card.
2nd order for my mother in law never was delivered. After several emails and calls they sent notification they couldn't make the delivery... 2 weeks later. Their customer service was just awful. Please find another vendor if you really want nice flowers delivered. JustFlowers is as bad as it gets.

Very easy site to use, and I was offered a discount code. If the basket is as nice in person as the picture I will definitely use this site again. And I am shopping local, most of the local sites did not have a good selection.

Delivered a week late. Never offered a refund. They never proactively told me my order was not being delivered. Horrible experience. But this was during the time of the pandemic so put it in perspective as much as could. Thx. I'm sure your team was doing the best they could. But overall if this is indicative of normal policy.. then not good.

The bouquet i ordered was not delivered as scheduled and then when it did get delivered, it was the wrong bouquet. I received 5 dollars off for the inconvenience and another bouquet was delivered 2 days later the scheduled date. In my opinion, the option should have been given for a more significant partial refund, as 2 bouquets being delivered after the scheduled delivery dates, one being the completely wrong bouquet is unacceptable

I was able to find the plant I was looking for in your site cause it remind me of the plant I gave my parents years ago. My Uncle loves plants too. Thanks for your help.- Let me know when he gets this plant on Tuesday.

The recipient said the succulents were "half dead and neglected", she was very disappointed in what she received and requested that we return them and get a refund. This was suppose to be the florist pick.
The online experience was good, but the purchase was awful!

I ordered flowers a week ago, and they say they were delivered but the person never got them. I've been calling all week, they refuse to give me the name of the flower shop and refuse to give my money back! I'm complaining with the BBB!

My order was not sent on time and I had to call just flowers. They then told me it was out for delivery then called me back to say the florist couldn't do the order. They found another florist who completed the order the next day but all flowers were substituted and my price stayed the same. I placed this order many days ahead of time to prevent any issues but apparently that didn't work.

Orders always on-time and flowers are fresh. Arrangements are well balanced. The flowers were exquisite, not a flaw on any of them, the arrangement was perfect and the container was appropriate. I LOVED them and so did my aunt, to whom I sent them for Thanksgiving.

I've always been very pleased with your company. I've ordered flowers from you for quite a while. The flowers I ordered on April 4th were for a girl friend who just lost her Mom. The basket was absolutely beautiful. The plants in the basket, she still has and they are doing beautifully. Thank you again for always doing a beautiful job on your flowers. I tell everyone about you!

DO NOT ORDER with this site! It is bull$#*!!
They do not answer ANY phone calls or emails!
My order was never delivered! Order # *******
I paid $195.97 and with many messages I had left them without any of them returned,
I requested a refund. They charged me on Friday and it is now Monday, If I don't
Receive one soon I will be causing a BIG commotion.
Michelle

This order was for my daughter's birthday, I was not notified until late that they could not deliver on time and they rescheduled and delivered 3 days after her birthday. The arrangement, balloons and everything was different than what I ordered.

The florist Just Flowers used to deliver my last order to my mother-in-law, a beautiful wreath with a beautiful big red bow was all wrong the bow was white and red ugly stripes never meant for a Christmas wreath! Very disappointed but will give you all another chance.