JustFlowers

Mother's Day flowers not delivered just an email saying rescheduled? Almost $25 on delivery and handling and u can't even deliver it on correct day! I want a full refund! I ordered Mother's Day flowered not day after flowers! I will be disputing the charges and writing bbb!

Had to call three times to confirm delivery. All three times spoke with a person who promised to call back and never did.
Paid for a top price flowers arrangement and a local florist creates something different and not good looking, not even close to the website picture.

I've placed 2 orders, received emails acknowledging the orders, however, DID NOT receive a discount code for my next orders, of which I'm putting in now. Your website states a discount code will be included in the email I received after placing the order. A lady on your customer service line told me that she couldn't give me the code. This calls for a low rating.

I ordered the flowers for my daughter-in-law . they came a day later than than they told me they would. She sent me a picture of the flowers, they didn't even come close to resembling what I ordered. They had no ribbon,they were all white, no color at all. The vase they were in was a clear ginger jar vase that you can buy for a dollar a the dollar store. When I talked to your rep originally she seemed annoyed that I had to have
them on the date I wanted them delivered. So I guess that's why they were late. I ordered from you
a few months ago for two funeral sprays,and they were the nicest ones there. So I thought I'd give you
another call. Won't do that again.

I have called multiple times to only get answering service, put on hold forever, then hung up on! I was to have flowers delivered on mother's day n still no delivery! I'm very disappointed as well as many others I see! I will have the payment stopped as we have not received any flowers, I will also be contacting better business burio! All I wanted was my flowers

I was trying to give my Daughter flowers for her birthday... not only did this group fail to deliver this on-time but they did not provide my money bank and had to force them off from my bank. Later that day they called my Daughter and asked how where the flowers that she received.

will never use your company again in fact I tell all of my friends not to use you and will keep telling them not to use you.
The flowers that my wife Received looked nothing like the display, didn't have the same amount of flowers and the greenery already was wilted. The flowers only lasted two or three days and that's the ones that actually opened.
I know you won't put this where your costumers can see it, but at least I get to vent one last time.
Lonnie Jones
2304 W Oakdale Rd
Irving Tx *******

Overall, I had difficulty completing order. I was relieved to see that I was only ordering only one plant! It just seems that I had to keep starting over. Since this has been going on for a couple of days, I just don't feel like doing anything more. Sorry.

I order Flowers on Thusday for my mom birthday and Mother's day. Ask for then to be delivered on Saturday. No delivery no one answers the phone, no confirmation email. Spent over $100 and this is unacceptable. They have all my information and I'm now going to have cancel my bank account and open a new one.

Way too many choices to order quickly. Need to separate by category without having to go through every single bouquet. It took me nearly 12 hours to order because it was too exhausting to look all at once.

On April 20,2022 I placed an order for my grandaughters play perfomance which was ordered for delivery on May 6,2022 as we could not attend. It did not arrive until May 8 which defeated the purpose of the order as the play was already over! Their website guarantees delivery by the delivery date. Despite numerous calls and emails, they refuse to honor this. Instead they offered only $20 on the $57.96 order. This is not in accordance with what they state and advertise. We are senior citizens on a fixed income and this was a lot of money for us. I trusted their verbal and written word. If I had the means, I would hire an attorney as this is false advertising at it core. I hope this will aide someone else from the money, time, frustration and disappointment.
I attempted without success to add my receipt

Tried to support local florist during covid-19 and none were delivering so i chose your website and it was the quickest and easiest online shopping I've done since quarantine and social distancing. Thx

Website is too busy. Why are you always trying to get me to add other junk to the flowers? You just want to nickel and dime me to death! What's with the handling fee!? Really! I don't think I'll order with you again.

We have ordered flowers before from Just Flowers & have always been very happy with them, from the taking of the order, to the delivery. Start to finish, they handle all the necessary details. We look forward to ordering again at Christmas time.

The payment section needs to be revamped so that the credit card number and the security code are not visible during the entire transaction. A new system should be implemented that allows this information to by concealed or encrypted as such
information is being typed in the electronic form. I am aware that the webpage generally is secured by Norton. However, the system's ability to conceal or encrypt information would provide an additional layer of protection.

I went to order my mother flowers for Mother's Day. While on the Just Flowers site, I got a question mark and they asked me to re-enter all my information, which I did and received a confirmation notice for one order. On my credit card, Just Flowers charged me twice (same amount). Apparently, I did not need to re-enter the information and they sent two sets of flowers to my mother. I told them that I would not pay for two flowers and they refused to back this off my credit card. I have disputed their idiot error with my credit card company. Will never use them again!

First, a couple days ago, I wanted to order two items, but found it difficult, so I contacted your chat. They told me I couldn't order two items at once, and that there was no way for me to save the information for the party I was sending it to, even though I always send it to the same person. Then today I go to order one item (forget about the hassle of sending two), and my order won't go thru because it says my email address is wrong. So the chat tells me maybe there's a space after the email. Yeah, there was. Well, your chat function does work well, anyway. But why does this get harder to do every time I do it? I've been a customer of yours for years, and it just gets harder every time.

I'm active duty and stationed far from home. Sadly I wasn't able to see my mom in person and decided get get her flowers for mother's day. I spent $112 on justflowers for absolutely no reason. They guaranteed the flowers would be delivered on mother's day it wasn't it still hasn't been delivered. I understand due to covid a lot of places are closed but I've been trying to get in contact with them and haven't got any replies. I've called 5+ times and emailed them twice.

On 02/15/24, I posted my first review of JustFlowers on this website and consumeraffairs.com because the delivery never arrived on February 14. Surprisingly, I saw that JustFlower customer service (which never answered my calls) on 02/15/2024 responded to my review on this website, saying the flower arrangements delivery was rescheduled for February 16, which is false. (See below)

Customer service -. – JustFlowers Representative
02/15/24
******* - Rescheduled for delivery on 02/16/*******300 - Rescheduled for delivery on 02/16/2024.

On the same day, February 15, around 7 pm, I received a call from a telemarketing company apologizing, to which I indicated that I wanted a total refund for my two orders. After the phone call that same night, I received two emails notifying me that they were canceling my orders and would make the refund and posted on Consumer Affairs.com the following dated 02/16/24: "Public Company response 2/16/*******278 - full refund issued on 02/15/*******300 - full refund issued on 02/15/2024.
I have not seen any refund reflected at this time of writing (02/18/24).

Easy
My friend sent me a picture of the flowers I sent her. They were beautiful but I noticed the Happy Birthday balloons were missing. I called Justflowers and they were very easy to work with. My friend had her balloons delivered within an hour! I will continue to order from Justflowers. It is so easy, the service is reliable and the flowers and prices are good.

I ordered flowers well in advance of mother's day and scheduled a Saturday delivery; the flowers arrived late Tuesday night. I left several voicemails and sent Severus emails asking for a status and finally a voicemail to cancel my order, with no replay.

Additionally, the flowers I ordered are nothing like what was pictured, I spent $90 for 5 tulips! Based on the lack of customer service and the quality, this company is really a scam and should be reported

Hi, I ordered extra large pink roses for my mother in California on Mother's Day. Unfortunately many of the flowers had brown edges around the petals. When I pay around USD 200.00 for 24 flowers, I expect the flowers to be fresh. This definitely was not the case. When I e-mailed the company with my complaint, they didn't bother to respond. I even attached a few pictures of the flowers. It was a waste of my money and extremely disappointing. My mother is 87 years old. The flowers reminded her of her own death instead of reminding her of life.

coupons disappear when checking out and it seems like it showed a 20.00 discount as well as a 10% off for ordering and it was not so. I only found a 10.00 off coupon when I opened another window to see if it appeared again.

Ordered flower for mother's day. They said they would deliver and got e-mail confirmation that said they would. On the day of delivery, they sent another e-mail. Saying they could not deliver. The final delivery was one full week late. The $59 purchase cost almost $100 in hidden fees. Customer service totally useless. After the delivery, I received phone call saying "I am sorry we cannot deliver - do you want us to try to deliver again." I said no they have been delivered - please cancle the delivery.