JustFlowers

The arrangement supporse to be Standing Spray and I paid $230.00. The flowershop in Hawaii could not make the same design unless I pay extra $45.00. The primissed delivery date was passed already and I agree to arrange flowers in a vase. The shop delivered the bouquet. The arrangement was far from pretty. Too many flowers in a small vase. I ordered another bouquet from a local florist just in case the Just Flowers could not complete my oder in time. I paid only $87.00 and the bouqeut is 100% better looks. The Just Flowers shuld give me a partial refund of this service.

it was fine and easy. I wish you had smaller boxes of chocolate for add on and for Hannukkah would have liked to see some more sparkly holiday specific arrangements.

you guys keep the shipping charges and other service charges pretty well hidden so if i'd known it would be that much it might have slowed me down a little bit to seek a beter coupon.

I have many issues with my order. First of all, I tried to place my order online but kept getting error messages. When I called to place my order there was a major language barrier. I had to spell out everything and repeat myself MULTIPLE times. I gave her my email about 5 times and she still got it wrong. The same occurred with the spelling of my mothers name. Her last name was misspelled. The card also did not have proper sentence structure or punctuation.

I called back after not getting a confirmation email and got that corrected. The order was to be delivered on Mother's day and it came the day after. It said on the website that it was supposed to come with an apology if not delivered on the day indicated and it did not. On top of that I carefully selected a order without lilies or carnations and it came with both. My mother is extremely allergic to them. Her flowers were a lot smaller than pictured. The description said it was supposed to have roses and daisies. It and ONE rose! I'm not happy at all. In fact I'm embarrassed.

Described on the website as "Radiant roses, darling daisies, and gorgeous greens spring to life from this bountiful bouquet. Vibrant hues and sweet floral scents make this arrangement an unforgettable gift!"

As my mother is very important to me, I'm very ashamed at what was delivered.

Just Flowers IncReviews

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KH

1 review

3 hours ago

Ruined Valentine's Day

If I could give Justflowers less than one star, then I would. My boyfriend ordered a dozen roses and a balloon to be delivered to me for Valentine's Day. The order was never delivered. We called customer service 7 times and were never connected to a real person. We were prompted to leave a message and they would contact the local florist for me. Recieved a call from justflowers around 10 pm EST. The customer service agent said she was calling about order *******. I told her that was not my order number. I tried to give her the correct order number. She began stammering incoherently, said wrong number and hung up on me. What is wrong with this company? Terrible customer service. Stay away from this company! They ruined Valentine's Day, charged boyfriend's credit card a ridiculous amount of money, and nothing was recieved! Horrible company!

This was the worst Florist I have ever done business with, I order RED roses (for a reason, it was my mother's favorite color) they delivered PINK roses (if I had wanted PINK roses I would have ordered the many arrangements that offered PINK roses. They promised to deliver on Wednesday but did not deliver until Thursday. The people I spoke to talked over me and would not listen to why I was upset they just continuously referred to the fine print in the order confirmation, they only cared about what they were ALLOWED to do legally and not what they customer actually wanted and needed. For my money I was embarrassed by poor quality of the arrangement. The website has three different arrangements to choose from the one I ordered had the word beside it "SHOWN" that was FALSE ADVERTISEMENT. They made it clear that they did not care about my satisfaction only about the being allowed to rip people off by sending anything they had in stock instead of delivering the product advertised.

Flowers I ordered were beautiful, perfectly timed, and the delivery person was wonderful. This is my second experience with this company, and I will definitely be doing it again.

I was unprepared for the extra charges which made my flower order increase from $55 to $75. It would be helpful to know about the added charges up front!

Very clear and easy process. Our order was for a gift to relatives in Canada and recipients were very pleased with what they received. Our ratings reflect their appreciation.

Easy to follow instructions - Beautiful arrangements - Hoping the arrangement I chose is duplicated exactly. I am at your mercy and will never know if what I ordered is delivered.

I'm surprised that checkout requires me to type my name twice (address, and again card name) and that it doesn't suggest town when given zip code, or vice versa.

the arrangement was a Christmas gift for my brother and sister-in-law, so it was if we were there with them for the holidays. I would order through justflowers.com again.

Rip off. I know what I spent on the arrangement. Sent to friend out of state in the hospital. She sent me a picture in a thank you text and I was embarrassed. I spent $70 and the arrangement did not even look like the $30 arrangements pictured on their site. But I am not going to ask the friend to return it. WILL NEVER USE THEM AGAIN - STAY AWAY

Missed the delivery for Valentines, I called another florist directly and they made the order and delivered, however, the price was 3 times less
They are overpriced and unreliable and that says a lot, to pay over 160 dollars for flowers and they can't make the special day is just totally crazy
You can't redo an occasion
Its once or never, once its gone its gone
Don't order from this site, they don't have their eggs all together
Best was their crazy email, that said sorry we will deliver tomorrow
So sad I used these wacco people

I ordered flowers for a funeral and requested them delivered the day before the funeral. They were not there on the day of the funeral and I had to call many times trying to get a refund. Stilll have not received the refund! WORST CUSTOMER SERVICE EVER! They refuse to give a refund even though the flowers were not delivered. They said their policy if delivered or not is a $10 credit.
The Funeral Director guaranteed me that the flowers did not get delivered and told Just Flowers the same when they called. My family was there and there were no flowers from us at the funeral.

My review is similar to many others here. I ordered flowers for Mothers Day - they were not delivered and I received notification at 8pmPST Mothers Day- which is 11PM EST where the delivery was scheduled. I have sent an email with no response and am finding it impossible to reach them via the phone.

I would give 0 stars if possible
I ordered flowers on May 3 to be delivered on May 5 before Mother's Day-the 8th of May. Received email-no flowers on May 5. Received email-no flowers on May 6. JILL guaranteed that the flowers would be delivered May 7. No flowers, and another email that no flowers would be delivered on May 7. DO NOT USE

SO MANY CHOICES, BEAUTIFUL DESIGNS...I DO HOPE MY ORDER IS AS BEAUTIFUL AS PICTURE. YOU OFFERED COUPON THAT MADE ME DECIDE TO BUY FROM YOU AND CUSTOMER REVIEWS POSITIVE TOO. PLEASE DON'T LET ME DOWN...LOVE MY MOM AND WANT HER DELIGHTED WITH HER FLOWERS

I was told i had to spend a certain amount to get flowers delivered on Mothers day, SO I DID. Then i was told delivery charge was 23 dollars. OK! 77 dollars later and my mother NEVER GOT HER FLOWERS. CUSTOMER SERVICE SUCKS AND I AM PISSED. I DONT WANT MY FLOWERS DELIVERED THE NEXT DAY, I WANT MY MONEY BACK NOW AND WILL NEVER USE YOU AGAIN. THEY KEEP PUTTING ME THROUGH TO A MESSAGE MACHINE THAT IS FULL SO I CANNOT LEAVE A MESSAGE. YES FULL. FULL OF $#*!. MY ORDER NUMBER IS *******. YOU ARE NOTHING BUT A BUNCH OF LYING MONEY TAKING PIECE OF CRAP BOGUS IDIOTS. I WOULD GIVE YOU A ZERO RATING OR LOWER IF I COULD.

What a disastrous inefficient company. I ordered flowers on-line from UK for my daughter's birthday in California. IF I had read the reviews of this company first I would have saved myself so much trouble.
I ordered an item selected from their website and paid the quoted amount plus a "tax" not shown on their web site till I started to pay, plus a "handling charge", plus a "shipping or service charge" all not shown on the web site till making payment, the bill was then 50% higher than displayed.
OK let us forget this sharp practice but then I get a call saying they wanted another $40 to deliver the item I ordered or they could send something cheaper, they also said delivery could not be made on the agreed date, possibly the next day or the day after that!
I consider that their acceptance of my order was a contract and that they are in breach of that contract. In UK they would be held to account and I intend asking a US lawyer to contact Just Flowers for compensation whatever the cost to me as someone must stand up to such inefficiency and sharp practice, I think the weight of complaints by reviewers support my case.
I wish to disassociate myself with the one star at the head of this review made only because these idiots don't permit less.
C. G. Wilson FCIM

Didn't deliver to funeral. Called us the day after the funeral and said the funeral home was outside their delivery area. Offered no apology no comps and said 10 days to get a refund. We were totally embarrassed.
Update, Our money was returned. It only took 14 days and 4 phone calls. In my opinion you should stay away from this business.
Just realized I never updated this review.
After going through all of this about 10 days after they refunded my money, We got a phone call from the florist that had been sent the order and they claimed that they had actually delivered the flowers to the funeral and we would have to pay them directly!. I called the family of the friend who died and made sure they had not received them, then called the funeral home a verified the same thing. I called the florist and told them they were incorrect. The lady I was speaking with became abusive so I told her to take it up with Justflowers. She said that they were crooks just like me and would not pay her either. I received several phone calls from them over the next few weeks till I finally told her what I would do if she ever called me again. She slammed down the phone after calling me a filthy name and I haven't heard from them since. Just stay away from this company.

I work so much I forget special occasions. Just looked at the calendar and remembered mom and dad's 50th tomorrow. Best thing is that you deliver tomorrow! YAY, for us last minute people :)

Order #*******

Ordered saturday 5/13/17 for delivery same day -- day BEFORE Mother's day. It is now monday 5/15/17 - the day AFTER Mother's Day. NO DELIVERY. NO EMAIL. NO ANSWER AT CUSTOMER SERVICE (waited on phone for over 60 mins). I have every intention of taking this 'to the mattresses' if I don't get a full refund and apology. I have been SCREWED! I am an internet marketer and am planning the viral social media campaign to educate potential innocent victims about this SCAM!

was so excited to find a local florist that delivers next day. I am putting a lot of faith in them since I ordered the deal of the day and not sure what it will look like.