• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.5%
Positive
115
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,447)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
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Charles C.
1 review
0 helpful votes
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May 6th, 2019
Verified purchase

Information has to be duplicated too many times. Also, for some reason my order picked up extra items and would not let me check out.

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Jill S.
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

YOUR WEBSITE WAS TELLING ME THAT MY EMAIL ADDRESS WAS INVALID...I tried 3 times and finally got through....now when I go to express my experince your website won't let me submit it....

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Patti B.
1 review
0 helpful votes
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April 29th, 2020
Verified purchase

Your site is not easy to navigate. Not customer friendly at the check out, not able to return (couldn't find function) to change delivery day.

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Taivo P.
1 review
0 helpful votes
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December 21st, 2018
Verified purchase

Handling fee is bad surprice when checking out. It should be included in product price. Next time will buy from Amazon.

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Colin N.
1 review
0 helpful votes
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February 22nd, 2019
Verified purchase

Shippin g fee 11 dollars ridiculous not shipping it getting it from a local shop and i had a code and there was no place to puz it

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Mary B.
1 review
0 helpful votes
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April 6th, 2017
Verified purchase

It's not my fault that the local florist had a higher minimum delivery charge, yet you tried to make me pay an ADDITIONAL $15 to have them delivered!

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JANA S.
1 review
0 helpful votes
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November 22nd, 2019
Verified purchase

WHEN YOU ARE LOOKING FOR A PRODUCT IT WOULD BE EASIER IF WE COULD NARROW IT DOWN MORE AND SAVE PAST VIEWS.

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Nancy S.
1 review
0 helpful votes
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October 4th, 2018
Verified purchase

I was supposed to get a discount, I got none, and just some sort of weird note about a discount on my NEXT order, which I found a little flaky.

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sHERI d.
1 review
0 helpful votes
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December 24th, 2019
Verified purchase

i UNDERSTOOD THERE WAS NO SHIPPING FEE FOR THIS ORDER YET i WAS CHARGED $1195. i AM VERY DISAPPOINTED.

123K additional ratings and reviews were submitted through Shopper Approved, but only the most recent reviews above 100 characters are displayed.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

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CustomerService -.
Typically responds within 4 days

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