JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.
This company responds to reviews on average within 4 days
The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!
I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!
Been waiting to get my flower and haven't received any! They charged me $135 but never received my flower! Order number *******! I need a refund!
Products used:
Flower
Flowers were for my friends 70th birthday in Florida and she loved them
I didn't want to send the usual kind and this arrangement was just right
Ripp off Recommend not buying from these people there a Teleprompter I'll lead you to know where. Can't even get a refund Contacting authorities
Jeff H., we are here to help. Can you please privately message with either your order details so that we can go ahead and investigate this for you.
I paid for express delivery so I am expecting flowers to arrive before 1pm, my daughter is leaving early on this day, her birthday.
It was an easy purchase - big enough print to read - the boquets looked beautiful - the prices are in line with other shops - delivery time is good.
Very easy to order, and giving it pleanty of time till my daughters birthday to get in the perfect flowers for her. thank you
Quick and easy - thank you. I tried two other big floral sites before this and both were junk to navigate, couldn't get my order in.
I've used you before and never been disaapointed. I hope this order comes out the same. She's a lady that's done a LOT for our office. Thanks
this is my fristtime so I don't know what to say yet but surely I will make an comment again if im very satisfied.
RECENTLY ORDERED BASKET OF FLOWERS FOR A 65TH WEDDING ANNIVERSARY. VERY IMPRESSED AND GRATEFUL THAT THE DELIVERED ITEM WAS MORE LOVELY THAN THE PHOTO ON WEBSITE.
i'd recommend easing up on the animated, overlapping, popups. one is ok, more than that makes me feel like i'm on a scam site.
Kept getting message my card was invalid. Tried two different cards and finallly went through. I hope I don't get billed twice.
Good so far only where my daughter lives is in an apartment complex, you didnt give that option in the address question.
This is very efficient and offers a variety of arrangements. I especially appreciate the rapid delivery for those of us who procrastinate.
everything was good except that I had to fill in a state - which doesnt make sense in Denmark - there are no states...
Very easy. Overwhelmed by number of choices. First time customer. Birthday person's 90th birthday so I hope this is extra special.
I ordered flowers for my special mom in Escondido Ca. They website promised delivery in Mother's Day when flowers were booked. Melody, waited at home all day till 9:00PM and flowers never arrived. Not only was this a tragic given our current COVID 19 economic impact that has our entire nation pinching pennies but this was worth me spending $118 dollars that I worked hard for during the pandemic. I did not receive any notification that the flowers were delay and left multiple voicemail messages. The flowers were delivered sometime on Monday and they were damaged and rejected. I just don't see how a multi million dollar company cannot refund me the $118 as I did not get the product I purchase for such a special individual in my life. As a disabled veteran and one that worked hard to protect our freedom, I feel that the least they can do and provide me a refund. I had spoken to several individuals to include Manager and this issue has not been resolved Over 1week already
Please give me back my money as I don't want your flowers. Order *******
COVID 19 & Suffering
Tip for consumers:
None
Products used:
None
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
We thank you for your patience in this matter.
Seems like I get a discount and when I order it gives half or another amounypt. Was to be $10 but looks like they are only giving $5. ??
This company is dishonest. I purchased a bouquet named "Rainbow of Vibrance" with six large yellow roses, a few green blossoms and some purple flowers whose names are unknown to me, which came in a glass vase, according to the photo on their website. It was for my daughter's wedding anniversary, for which I paid $78.23, including shipping and handling. When I saw what was sent a few days later from my daughters email, I could not recognize it. It was missing three roses, out of six, and was dominated by purple flowers. I complained through email. The customer service responded: "Please accept our apologies for the inconvenience you have experienced at Just Flowers. We deeply value your relationship and are committed to providing you w/ the highest level of service simply because our customers deserve the very best... We understand that you are not completely satisfied with what our florist delivered and we would like to discuss this further with you. Please call us back at *******911."
I called. After waiting five minutes, during which a recorded message repeated, I hung up the phone and emailed, saying that I was cheated of three yellow roses and that I want them to refund the money I paid for but they didn't use in the bouquet that was "poorly arranged also." Their response was: "Some of our arrangements has no specific stem counts for the flowers but it (the order) will be filled to the amount allotted for the arrangement... We deeply value your relationship with Just Flowers and are committed to providing you with the highest level of service, blah, blah, blah... Please use the code, 'comeback' on your next order with us to receive a discount of $7.50 off your order. Again, we apologize for any inconvenience or distress we may have caused... blah, blah, blah..."
This is a joke. JustFlowers.com cheats.
Disappointed.
Tip for consumers:
Stay away from this company
Therese, we are here to help. Can you please provide your seven digit order number?
I was sent an email for $10 off... However, when checking out it gave me only $5.00 off. This is bait and switch and not only illegal but unfair.
I have used JustFlowers for years - and everyone has said that the arrangements that arrive are BEAUTIFUL! Thank you, for having such a selection and making things very simple!
Chatting . I have been denied use of my Debit Card to order 5 times. I called my bank and they do not know why you are denying my payment.
My only complaint is I would have likes to know shipping price before I got to end of the order as I felt it was quite expensive.
Thank you
Karen, thank you for expressing this genuine concern. You should be able to view the delivery fee once you enter in the location of the address and your item number.
so far so good. My last order to her was very poor service.
it was all through FTD NEVER again. Please do us good for future services. Thank you
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
Josh Bulaon we are writing to inform you that your order 9395157 to Jeah Bulaon has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us by either replying to this email or by calling us.
Sincerely,
JUSTFLOWERS.COM
800.716.7559