• JustFlowers

JustFlowers

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Overview

JustFlowers has a rating of 4.2 stars from 125,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and beautiful arrangements. JustFlowers ranks 3rd among Flower Delivery sites.

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.7%
Positive
116
Neutral
21
Negative
64
205
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How would you rate JustFlowers?
Top Positive Review

“Beautiful”

Susan T.
8/12/24

The person who received the flowers texted me right away with a photo. The flowers arrangement was even better than what I had hoped for. The recipient was delighted. Beautiful job and thank you so very much!

Top Critical Review

“Frustrated customer”

Wendy J.
9/16/24

I ordered the flowers and payment for the went through on 9/9. These were for my daughter-in-law after her surgery. She was supposed to receive them on 9/10, but never did. I made several calls. Thursday, 9/12, I was on the phone for 45 minutes with customer service and they promised a manager would call me back in 10 minutes to cancel and begin reimbursement. They never called, I called back at 5 pm on 9/12. Supposedly I have to wait now until they contact the "preferred shop" o get my money back. I will NEVER order from this service again. And, by the way, it says all calls are monitored and recorded. They should have ALL of this information!

Reviews (125,448)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (340) mothers day (119) day delivery (98) order number (52) credit card (76) shopping experience (30) coupon code (19)
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Andrew D.
1 review
0 helpful votes
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April 10th, 2020
Verified purchase

I would like to have ordered simple flowers delivered in a box as an option as we don't need a vase...

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Janet Z.
1 review
0 helpful votes
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April 9th, 2020
Verified purchase

My only concern is: the bouquet is shown with balloons, yet at checkout you ask if I want to include balloons???

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larry t.
1 review
1 helpful vote
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April 6th, 2020
Verified purchase

made me spend more than I wanted. not even sure if I received discount as I have ordered many times before

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Marilyn F.
1 review
0 helpful votes
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April 4th, 2020
Verified purchase

Wonderful service and the flower arrangements are always as they appear on your website. Thanks so much for the great service!

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michael s.
1 review
0 helpful votes
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March 6th, 2020
Verified purchase

smooth and eay.. However, i do not see the 20 dollar credit which appears on the website if I order now???

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Catherine m.
1 review
0 helpful votes
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January 16th, 2019
Verified purchase

Always use your site and happy with your flowers and service ... Long may it continued as I am a regular customer.

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Donna T.
1 review
0 helpful votes
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February 15th, 2020
Verified purchase

The flowers were sent long distance so I did not actually see the product but the recipient was pleased with them.

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Lance Q.
1 review
0 helpful votes
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February 8th, 2020
Verified purchase

The website seems outdated. A good update to the site can make the business seem more official and encourage new visits

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anonymous F.
2 reviews
0 helpful votes
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January 4th, 2019
Verified purchase

It was okay. I'd like to know my total prior to submitting a payment. You should total up all the charges.

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anonymous U.
3 reviews
0 helpful votes
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January 17th, 2020
Verified purchase

My last order was to include a balloon that did not show up with the order. No credit was ever given

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David S.
1 review
0 helpful votes
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January 16th, 2020
Verified purchase

Your email with the coupon code did not explain "orders over $49.99" would result in $10 off for the code SUNNY.

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Susan C.
1 review
0 helpful votes
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January 11th, 2020
Verified purchase

They have a large selection to choose from. Always satisfied with arrangement. And a plus, they deliver on the same day

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Curt N.
2 reviews
0 helpful votes
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January 8th, 2020
Verified purchase

Always get compliments on the arrangements, whether the be for funeral, wedding, birthday or just because. Keep up the good work.

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Anne W.
2 reviews
0 helpful votes
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December 31st, 2019
Verified purchase

When sending flowers out of town, one may not have the recipients phone number. This should not stop the ordering process.

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1 review
0 helpful votes
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May 10th, 2022

No delivery. No one in customer service to speak to. This company stole my money. Do not fall for their scam.

Tip for consumers:
Don't.

Products used:
Literally never received them. They stole from me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Megan R., please message us directly with your full-name and order number. We are here to help.

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Leah P.
1 review
0 helpful votes
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December 21st, 2018
Verified purchase

I use you each year for our flowers to Cornelius. You showed discounts in your ad, but no code for them.

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Virginia D.
2 reviews
0 helpful votes
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December 21st, 2018
Verified purchase

I have ordered flowers from you before and they have all been beautiful according to the recipient. Thanks. And Merry Christmas!

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Jean E.
1 review
0 helpful votes
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December 19th, 2018
Verified purchase

I don't know if I can recommend your flower shop. Until I hear from my friends how they like the flowers.

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Danielle M.
1 review
0 helpful votes
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December 6th, 2019
Verified purchase

So far so good except it would be nice to know the shipping cost before having to enter credit card info.

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Frayda B.
1 review
0 helpful votes
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November 21st, 2019
Verified purchase

My first time ordering online. Prefer phone call to assure my order is received etc. I will get used to it!!

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Rebecca A.
4 reviews
0 helpful votes
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December 7th, 2018
Verified purchase

you were recommended to me by my niece and I can see why...your website was very to use and great graphics

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Kathryn Z.
1 review
0 helpful votes
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November 28th, 2018
Verified purchase

Your site is easy to use. I hope the flowers are beautiful. This is for a 93 year old beautiful women.

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cindy p.
1 review
0 helpful votes
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August 24th, 2019
Verified purchase

The ordering process was easy and the arrangement was exactly as ordered, simply beautiful! I will definitely use this site again.

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Graciela G.
1 review
0 helpful votes
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October 6th, 2018
Verified purchase

I am so grateful to you for allowing me to reach out to my daughters with such beautiful flowers and gifts!

Thumbnail of user marcym11
1 review
1 helpful vote
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February 15th, 2017

Same thing happened to us. Over $100.00 Do not order from them! They do not answer calls. Delivery was never made.

Thumbnail of user danielk21
CustomerService -. – JustFlowers Rep

Marcy, we are here to help. Can you please provide your seven digit order number.

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From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.

Company Representative

Thumbnail of user danielk21
CustomerService -.
Typically responds within 4 days

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