Justfly.com

Horrible experience, never buy tickets from these agencies as they don't take the initiative to solve your problems once you buy the tickets from them.

I had an extremely disappointing experience with JustFly. Despite purchasing my ticket well in advance, when I arrived at the airport, I was informed that JustFly had not paid for my ticket. This forced me to purchase a new ticket at a significantly higher price. To make matters worse, JustFly's customer service was unhelpful and evasive, refusing to take responsibility or expedite the resolution process, showing a blatant disregard for their customers' time and finances.

Their failure to adhere to DOT regulations further highlights their lack of accountability. I highly recommend avoiding JustFly and booking directly with airlines or more reputable travel agencies to save yourself from this kind of nightmare.

Pros: None
Cons: Poor customer service, deceptive practices, lack of accountability, prolonged resolution time

I booked a trip through JustFly.com from Atlanta, GA, to Manila, Philippines, expecting a smooth travel experience. Instead, it turned into the most stressful and emotional nightmare I've ever endured, all thanks to JustFly.com's incompetent and downright disrespectful approach to customer service.

Unresponsive and Useless Customer Service
Due to TSA delays, we missed our flight segment in New York. What should have been a simple rebooking turned into an unmanageable disaster. Trying to reach someone for help was like pulling teeth. First, we had to deal with a bot. Then, after wasting precious time, we were connected to an agent via text messaging. Yes, text messaging—for a situation this urgent.

This method of "assistance" was painfully slow and ineffective. By the time we could even begin addressing the issue, it was too late. We missed additional flight segments and lost the ability to use our return tickets entirely.

Abandoned and Stranded
With no help from JustFly.com, we had to take matters into our own hands. We ended up booking separate flights directly with an airline just to reach our destination in Manila. This added unexpected costs, emotional distress, and endless frustration to what should have been a memorable trip.

No Accountability, No Empathy
What infuriates me the most is JustFly.com's complete lack of empathy and accountability. There was zero urgency to resolve our issue, no apologies for their failures, and absolutely no attempt to make things right. They left us high and dry without any real solutions, proving they don't care about their customers.

Never Again
JustFly.com's piss-poor customer service, lack of accountability, and outdated processes make it a company to avoid at all costs. They left us stranded in New York, missed multiple flights, and forced us to incur additional expenses just to salvage our trip.

Do yourself a favor: book directly with an airline or use a reputable travel agency. JustFly.com is a disaster waiting to happen, and I will NEVER use them again. They have no business being in the travel industry.

I purchased tickets from JustFly in October for my husband and me to travel to Lima, Peru. We had been planning this trip for six months and carefully chose a Delta flight from San Francisco to Lima with only one layover in LAX. Since we are older, shorter flights are important to us. Additionally, I am visually impaired and rely on my husband during the trip. One day before our flight, my daughter attempted to check in on JustFly's website and received a message stating that our flight had been changed without any prior notification. They informed us that we had to modify our booking but assured us there would be no extra charges. They also mentioned that we would receive compensation for the change. Not knowing what to do, I decided to call a JustFly agent, who assured me that I needed to proceed with the change and that once I did, we would receive a refund for our original tickets. He even provided his direct number and email, guaranteeing that everything would be resolved. Trusting his word, my husband and I changed the flight. When we called back to confirm, they informed us that we would now be flying with LATAM instead of Delta and that we would not receive any refund because we had not purchased First Class tickets. I felt completely deceived by JustFly and strongly believe they reassigned our original Delta tickets to someone else. The worst part was their customer service. When I tried to express my frustration, the agent mockingly told us that if we weren't happy, we could cancel our flight. But then he added that if we canceled, we wouldn't receive our refund for at least two weeks, there would be a $500 deduction for canceling, and buying new last-minute tickets would be much more expensive. A complete scam. JustFly is an untrustworthy company with terrible customer service and highly questionable practices. I would not recommend anyone to buy tickets from them. One star is too much for this service.

Bait and switch. They advertise lower prices then get all your information (including credit card) then after you hit Submit it's "Flight no longer available" then they suggest other flights that are more expensive or that are not available either. This has been going on for 2 years with Justfly and they have not improved. I've had other problems with their customer service also.

Have used justfly for years and not had many issues except a canceled flight that they did not tell me about but later fixed it. I just bought tickets to cancun but before buying any, I saw that on their website they had tickets for $650 round trip. The dates were flexible but I wanted fixed dates. So I made a mistake and called their customer service. The rep I spoke to lied to me and told me that only one flight is available with only 4 seats left and it is $730 per person. A friend of mine just booked her ticket on the exact same flight so he lied. When trying to buy the tickets two days ago, I told him that I did not see that particular flight on their website. He gave me a bogus excuse that it's because the seats are almost full and only exactly 4 seats left. He then told me the total for 4 people including child was $2700. I approved the transaction. I got a receipt for $2900 instead. I called two days later when I saw the receipt to ask why the rep told me that per person was $730 but I was being charged $758. He told me to divide $2900 by 4 people and it is $730 per person and that my 6 year old son is being charged as an adult. I received an email with receipt showing that my 6 year old child ticket is 100 dollars less than what the reps were telling me and he was being charged as a child under 12. I was told that i passed the 24 hour window to cancel the flight so they said they won't give me a refund and cant help. One rep actually hung up on me mid sentence after he told me to divide the $2900 by 4 people and my 6 year old is being charged adult fees. They are a very dishonest company. I have never spoken to a representative till today but i now know they are shady. Stay away from them if you want piece of mind when traveling or book through them and hope for the best

I booked two tickets with Justfly I paid Insurance for both tickets. Price was almost $4,000. We got COVID. I called to reschedule my flight or get a reimbursement. I sent them proof that we were not well. They told me that they will not refund the tickets, but I can use those tickets within a year. When I called Justfly to use the tickets again before the end of the year, they asked me to pay $1,000 as a penalty on each ticket making it almost $6,000. They told me to contact the insurance and also the airline. I have spent more time over the phone trying to talk to someone who can help me but all in vain. They have been giving me a run around, I will continue calling and will keep fighting to get my money back or at least get the tickets. PLEASE, PLEASE Do not get tickets from Justfly. They don't care about us customers. Once they get your money, they will not want to hear from you again. I have attached proof.
I still have a case pending. Very, very upset customer.

Just don't use JustFly period. They take big advantage of delayed or cancellation to steal your money. You save some money compared to booking directly with the airlines but JustFly is very hungry for free money! So when you need to change something or cancel it because of a valid reason, they will provide you with a very vague reason why you couldn't cancel and get a refund. And you'll end up really frustrated! I purchased 2 tickets from them for $2566 and I ended paying $4743 to get to the final destination, they screw people so bad

Date of experience: August 30,2024

Yo hice una reservacion el dia 18 de ctubre2024 para italia y pague pasajes y asientos cuando estaba en el aerepuerto de roma para regresar a miami me dijeron que mis asientos de regreso no estaban tuve que pagarlos nuevamente al regresar me comunique con justfly y nadie sabe darme una respuesta sobre mi reembolso hasta el dia se hoy uno me dice llama a la aereolinea cuando me comunique con ellos me dijeron llama a jusfly volvi a llamar mande el recibo del pago en roma y nada conclusion perdi mi dinero y nadie tiene uba respuesta para esto mas nunca saco pasajes con ellos es una falta de respeto y el customer service pesimo te nandan de uno a otro asistente y nadie sabe nada ni te ayudan es un desastre total no los recomiendo a nadie para sacar vuelos.

Justfly is not upfront about cancelations and rep lied told me I would be issued flight credit since they don't issue refunds. I tried to use my credit and they denied it stating there was a time limit on using the credit which was not listed in the booking email and not disclosed to me so they just kept my 600$. They suck

They have a no credit policy on cancelled or miss flights, they just pocket your money instead of giving you an airline credit like Expedia does...justfly are crooks and I will never use them ever again and I advise you to take your airline business elsewhere

I originally purchased a flight to Portugal for November, counting on my military son to be able to meet me there for a week to visit his 99 year old great grandmother and then return back with me. After purchasing said tickets at a reasonable price my son mentioned that he would no longer be able to go because of a military obligation. I contacted justfly to be able to transfer my tickets for another day since I was not allowed to cancel. I paid a 150 justfly fee and incurred an extra charge of 60 because of the price difference of the flight and a 199 penalty by the airline. That afternoon my son got confirmation that he would now be able to go and I immediately contacted justfly to get the tickets that I originally purchased back. They refunded me the airline penalty and the 60 difference, however, now the seats were no longer the price I got them but instead 250 dollars more. I had incurred the penalty again and the 250 on top of it. This flight with all the charges doubled in price. Now I'm not blaming anyone for the changes but in military life things definitely change from one moment to the next. The fact that I had just changed them that morning and not even 12 hours passed, and now had to pay the 250 more really upset me. I understood the penalty fee, however the over 250 ticket difference really blows my mind and no one can help me get that ticket price back. They said that my seat was sold to someone else. I never had a seat, I never reserved a particular seat, it is just another opening. If it wasn't for losing the cost of two tickets I would have simply just canceled everything because at this point I don't really feel like going anymore knowing that I am paying double what I started with.

Justfly.com lures consumers in with low rates only to notify you in a month or so that your flight is cancelled. Then, you will have no, and I mean no, choice on your replacement flight. We had to accept a 6 am red eye flight when we have a 2 hour drive to Chicago O'Hare. I explained this to customer service and they offered absolutely no assistance in meeting any of our requests. We also paid $100 more per ticket to book the later 12:35 pm flight. Do you think we got a credit for being forced to take the red eye flight? Nope…not an option. They are very good at saying "sorry" over and over. Save yourself the trouble and book your travel elsewhere!

They charged me $64 extra for booking 2 seats. There is no phone number to talk to a human being. When I finally emailed and got a human being online, they said that I knew about the charge which is NOT TRUE! I did not know there was an up charge for that. DO NOT USE THIS AWFUL "business."

You can never reach them on phone or chat with an agent online. You can't reschedule your flight on their portal. Yes they always have the lowest price but pray you don't run into issues. I had to buy a fresh ticket.

After using this platform for several years, the first time I have a problem I can't get in touch with anyone. The agent at the counter in Tbilisi Georgia didn't know anything about Type D visas and caused us to miss our flight. From there we lost 4 more flights because we had to re route to different countries. After waiting on a chat for over 8 hours I was not able to get anything. The answer was, we can't do anything. I am taking the lost because I am to blame for not getting insurance However, justfly lost a loyal customer. I will never use their platform again and I hope none who is reading this message uses it as well. Companies believe to be immune to our complaints However there is a lot of value in feedback. Goodbye Justfly

After waiting 3 FULL days, I still have not received a confirmation for my flight that's supposed to happen in 5 days. It says it's "pending." Why does this take so long? Finding a phone number to actually call requires some online research. When I did call, a recording told me it would be approximately a 4 minute wait time. I've now been waiting 33 minutes and just the stupid music playing. I've booked international travel to meet a cruise, so time is of the essence. After 37 minutes of being on hold I spoke to a human who sent my confirmation. WARNING - Justfly charged these amounts which were not told to me upfront: Airline Optional Services - Seats $35.00
Seat Request Fee $44.85
I think you're just as good going through the airline of choice. I won't use justfly.com again. Lesson learned.