KaTom

Buyer be ware. If you have any issues with your order at all this Company's customer Service group terrible and it stems from the Company's overall policy of once you hit submit on your order cross your fingers because whatever happens after that is yours to deal with. The product arrived damaged and the customer service representative for return, for which there is only one so that should tell you about how much help you should plan to receive, basically sent the Company's shipping policy that states once they ship the product it's the Buyer's problem. This is not a company that you should want to do business with unless you feel the few dollars difference in price from other suppliers is worth the potential liability you may have if you have any issues. Good luck and Buyer be ware!

This place is awful will not refund or Honor their Policy bought a cotton candy machine piece of junk. Did not work at all. Customer Service is rude Unprofessional tried to speak with a Supervisor they Ignore you. Stay away from this place they just want your money rip off

I bought a steamer from them with a price of $1860, after I got it, yhere were there shelves missing. Moreover, after 2 days using. Its rusty on the diffuser tray... I can not return it, because I already used.
Do not buy any product from this company, they are trying to steal your money!

I purchased 6 blenders in July. They literally shipped them out one on top of their other and taped in the center, so i had 3 tracking numbers. Only 4 arrived, 2 taped together and 2 single ones with tape on the top. After 8 months of going back and forth about refunds/replacements, I was told they wont do anything for me because it shows they were delivered. Of course they show that bc the tracking label was only tapped to one blender box for each tracking label…it's only star due to have to pick something in order to submit

First impression you would think you were dealing with a professional company with their fancy web site and all. But you will soon have that sinking feeling of being hoodwinked and your feelings would be correct. Total amateurs, probably would have done better going to a flea market. Just an email, phone call, text anything would have worked. But when you call about why your order didn't all get shipped and there staff tell you lies to comfort you because they dropped the ball, well there you have it.

Stay away from this company! They do not stand behind their products. We ordered an ice maker and it was delivered damaged. Because we didn't open the box in front of the delivery truck, they would not help us in any way. We now have to try to process a claim through the shipping company. Buy from anywhere except here!

If you're not familiar with these glasses; white wine lovers must check them out! I ordered a set of (8), and two arrived shattered. I called customer service and they assured me replacements would be shipped out right away. The factory inadvertently shipped me another box of (8) and when I called to let them know, my customer service person Kaitlyn Holloway assisted me immediately. Rather than ask me to ship the additional (6) glasses back, Kaitlyn told me to just keep all (8). This is what I call first class customer service!
Mark
Dallas

I received my product on the 4th of March and the same day requested a Return Authorization Number so I could send it back. Who buys just one section of a steamer, without a base for it? The photo shows a complete steamer and they put a note in, saying, "Image may not depict product color, inclusions or accessories." I never considered the bottom of a steamer to be an accessory. So today is the 21st of March and still no RA number so they can take my $26.90 deduct about $10 for shipping and deduct 30% for restocking. I will never do business with this place again and recommend everyone to do the same.

I placed an order back in March. I got one of the items two months after order was placed. It's been 3 and a half months and the other items haven't arrived. 3 times I've called and they tell me it will be delivered in a week. Two jerks go by and still nothing. The fourth time a lady told me they didn't even have the product. Didn't offer a refund or anything. She said someone will contact you today or Monday. It was a Friday and that was two weeks ago. I should've check the reviews before buying from this company.

I buy a pasta basket for $53.99 from their website. On the description show that there is pack of 2 and even confirm with the customer service. When I received the package it only have one in it so I contact the customer service still haven't hear anything back since February 4th.

Deceive consumers! Unprofessional customer service!

Trust me. I worked there. The owner and upper management put ridiculous demands on the sales team and on the return department. They are taught to pull you in and make the sale no matter what. They are constantly yelled at and ridiculed. I know for a fact that any positive reviews are likely done by the internet workers. The CEO is abusive to every person that works there including all the family members.

Buyer Beware... I have been waiting for me refund for almost 2 months! Customer service is AWFUL! The say they will get back to you and never do. You can email or talk to someone and the answer is always the same. Most terrible experience ever!

Sometimes reading can be helpful but in my case it's different after reading all the negative comments here I feel anxious that maybe my order will not come on time. I'm so thankful that it was delivered before our simple celebrations. I will order here again in the future. Thanks Katom!

Place is very nice well stocked but it ends there. The customer service is terrible they don't care very lazy and takes forever to check out very disorganized talk to the manager big attitude the staff members are not that bad but just not well trained! They don't care because they do big Internet sales I'll go from now on to a place that appreciates my business has happened multiple times not just once!

I ordered some supplies for the first time and they sent me the wrong product.
Took me 1 month to get a return label.
Then its taking more then 2 months to get my money back.
Very poor experience and customer service.
The returns department gives you the run around and states that they are waiting on the warehouse to check the return.
When you try to call them you are placed on hold for over 10 minutes and they are still not wanting to return your funds after providing them with tracking number that shows the return was complete over a month ago!
STAY AWAY!

Company uses 25% restocking fee to steal from it's customers. I'm a long time, repeat customer who planned to buy over a dozen commercial microwaves from Katom in 2023. Customer service reps fabricated a story that declined a delivery. I worked with Lyndsey Parrott and Hauna Whaley who seemed understanding, but stopped returning calls and emails. The experience has been completely unprofessional and shows them living up to the poor online reputation they rightfully deserve. The deals might be worth it short term, but stay away from this company and save time, money and a hassle in the long run.

Buyer beware. I returned an item that I had already cancelled prior to it being delivered and they sent a portion back to me again then strung me along blaming the shipping company and AFTER the return deadline they now won't even respond to my emails. This was a $500 item which they received back 1 of 2 boxes which the returned box had the majority of value in it. I tried multiple times to return but to no avail. Very disappointing to try and do the right thing and they won't even respond. I'll be reaching out to the attorney general to file a fraudulent claim towards this company.

After I placed my order I decided to read reviews on the company. I see many negative reviews. I decided to try my luck so I placed an order for a Lodge Camp Dutch Oven 8 qt. I got an email shortly afterwards saying the product would not be available until June for me to contact them to let them know how to proceed. I called customer service and talked to this very nice woman about my order. She was able to cancel it with no problems. Everything went so smooth I would order from them again. They were great!

Ordered $20k in equipment from them and not a thing showed up on time. In fact many items were weeks late that they had "in stock". When I called to find out where my items were, they didn't even know, it took an hour on the phone to track everything down.

This company never responds to my phone calls, emails or chats. I have been attempting to return some items that aren't going to work out with my business. I have been trying to get a response for over 30 days. Their phone lines are always too busy to answer my calls. They have a ridiculous returns process that requires the customer to wait until you receive an email back from the returns department "in 3-5 days" after you contact them. It has been over 30 days. The chat agent seems to be a bot so that avenue doesn't help either. I have never experienced this degree of substandard customer service from an online retailer before KaTom. Save your money and do not order from them!

I don't think they stock anything, and they don't let you know your order is out of stock or any idea of a ship date. Last order took 5 weeks and showed up piece by piece. Have given one more chance and this is it. They won't even answer the phone to update status. Don't waste your time.

I ordered a $32 napkin holder from their online store. When the item arrived, it was of terrible quality: all the metal soldering spots were clearly visible on each corner. I requested an authorization to return the item and was told that there would be a 20% restocking fee though their web site says "All returned items totaling less than $100.00 will be subject to a 0% restock fee plus the return shipping."

Usually I read the ratings of vendors before purchasing from them. This time I knew the product line and was comfortable with it. But when the Lodge Cast Iron pan arrived with defects, I called customer service. They asked for photos and I accommodated them, They said that they would ship me a replacement and have a will call for the defective piece, Never happened! They want me to do all the work with Lodge. Next time I buy from Wal-Mart, a few bucks more, But no issues with returns.