KaTom

Be-careful when you order from Katom because if a mistake is made with your order you are going to pay: return shipping cost, restocking cost and reshipping cost for the replacement item.

I ordered a gas burner on July 19th. Got an email from an agent saying the product is not available. I immediately replied asking to cancel the order. Its been 5 days now, nobody wants to help. Whenever I call them I get a new update. The last update I received is that the manufacturer is not replying. What do I have to do with any 3rd party. When the product I want is not available, just cancel my order and issue a refund. First experience with them and a worst one. I should have read reviews before ordering, now my money is stuck. DONT BUY FROM THEM, THEY DONT TREAT THEIR CUSTOMERS RIGHT.

Years ago Bon Chef Queen Anne Euro Dinner forks were made from 18/10 stainless steel. When I went to purchase replacement forks I discovered they are now made from 18/8 stainless. After searching the Internet I found the forks at Ka Tom described as 18/10 stainless. I assumed the forks were from older inventory and placed an order. Under "notes" for the order I asked them to check the back of the forks for the 18/10 stamp and that if they were 18/8 to cancel the order. The forks I received several weeks later were 18/8. I contacted KaTom customer service and told them I had specifically noted to cancel the order if the forks were not 18/10. IF I had wanted the 18/8 version, I could have ordered them from Amazon Prime, had them in two days, and saved $14.12. Since they were falsely advertised, I told them they could either refund $14.12 and I would keep the forks, or they could provide me with prepaid postage and I would return them. They told me they would look into it. Several days later, I emailed them again. It has been two weeks and I have heard nothing.

I purchased Bakers Pride Double Ovens from here. I was unaware that they would arrive in Crates that I would have to tear apart myself with a drill and figure out how to get each 500 pound oven inside as the crates were left outside even though I paid for shipping and the extra lift gate fee. I was also unaware that these ovens don't come with a cord and had to be hardwired so now I am stuck with Double Ovens that I can only use if I pay almost as much as the ovens to wire my whole building to fit these. The manufacturer will not return them and KaTom will not fix any of it. These ovens are new and have not been used but because they were accepted and hardwired-they are considered used. FYI-Bakers Pride Tech department has also been a joke in regards to them. They didn't know the correct way to get to the wires when the electrician called and suggested something completely off base. Definitely do your homework. Just because the prices might look better then what you are seeing in your town-the headache this will cause you will not make it worth it.

25% RESTOCKING FEE!
WATCH OUT
IF I WOULD HAVE KNOW I WOULD HAVE NEVER BOUGHT ANYTHING HERE.
I RETURNED A BLENDER THAT COST ME 1250.00 AND WAS RETURNED AND WAS CHARGED 25% RESTOCKING FEE. WOW
NOT WANTING TO TAKE AN L.

Preface: I'm a homeowner who's tired of buying cheap plumbing supplies from Home Depot and Lowe's. Also, I don't like supporting Amazon and will buy from the little guy even if it's more expensive. I can't recommend doing that with Katom. It cost me $141.69 to return a faucet, that's their restocking fee plus the required shipping with tracking.
The reason I had to return a faucet was because it has a wall mounted support arm that installs half way up the neck of the faucet. The picture of the faucet on their website is not accurate. It does not show this support arm like it does on the taller faucets, so a reasonable person would assume that it wasn't required. Customer service told me that if I click on the links to the faucet specs it shows it there so they would not refund the restocking fee. Nowhere on the website, picture or specs does it mention that you must use this support arm. However, when you open the box the installation instructions caution that you must use this support arm. I have a window over my kitchen sink so I can't use this faucet. I tried in vain to explain this to customer service only to have them repeat over and over that it says it's a wall mounted sink so they would not waive the re-stock fee. I kept saying that I know it's a wall mounted sink, that's why I bought it. It was obvious that they didn't know what a wall mounted sink meant. So save yourself a bunch of time, money, and a headache and buy this stuff off of Amazon. I realize now that there's a reason Amazon is so popular: Returns are easy, not to mention that they're cheaper.

Charging a restocking fee and a return shipping fee is rediculous. Lost my bus and will be sure to spread the word not to order from katom.is this how they build a customer base?

Terrible! I have realized, after placing several orders with this company, they do not care about the customers or what is even good business sense. I have placed an orders and it seems everything comes from a secondary vendor. They pay for shipping from that vendor to them, then from them to me. So, when ordering two casters, I received one correct caster and one that was completely wrong. Not only did the vendor send to them wrong, they did not even confirm what was sent, they just forwarded to me the incorrect casters and paid the shipping. When I received a RMA, I returned the one incorrect caster. They asked why I didn't return both. Why? Only one was wrong, if I return the good one, I would be out two and more problems. Now, I was charged instantaneously... order has been paid when placed. Now, they would do nothing until I sent pictures and the incorrect caster back. Now, they ship the bad caster back to the vendor and the vendor does whatever and will now take 10 to 14 business days to get a status or even ship the correct caster. Did I say I already paid and no call or email was initiated by this company to correct the issue?
I am stuck waiting and continue to follow up with them since they do not initiate any status to me, do not push the vendor to fedex overnight the correct caster due to their problem. On top of all of this, it does not seem these issues ever get corrected, no management is involved and the owner is never even informed. So, what does that mean? It will continue to happen and to you.

I called Customer Service and spoke with K. Holloway and she was not only very pleasant on the phone but send me the paid receipts I needed immediately and even stayed on the line with me to make sure the receipts came through. THANKS KAITLYN!

PLEASE PLEASE do yourself a favor and NEVER purchase from this company. If you receive exactly what you wanted without issues, count yourself lucky. But should there be any hiccup in the order, they literally do not care. The customer service (if you can get ahold of them), treats you like you're a giant annoyance. Here's our story: we bought a True refrigerator from them, and as soon as it arrived, we knew immediately we had ordered the wrong size (we couldn't believe we did this, but we did)! We didn't even open it! We quickly called Katom. They said if we used their shipping company and purchased the right item from them before the return was processed, they would "likely" not charge us the 25% restocking fee on our original order. It cost us $600 to ship the item back. They returned 75% of the original item cost but there was no mention about getting credit for the 25% restocking fee. Huh? And, despite multiple emails and phone calls, there was no response. One day I finally got ahold of someone and they said they'd look into it and call me back. They didn't. So, I just started calling them non-stop until someone finally was willing to help me. Turns out there were "scratches and a dent" on the returned item when they received it. Really? But we hadn't even opened the box! But, I guess we're the suckers. They got two large purchases from us AND a 25% restocking fee. We got a $600 shipping bill and a 25% restocking fee. It was a very costly mistake. Never again Katom. You are definitely not customer centric. You suck.

They charge a 25% restocking fee on a.m blender cup and make the consumer pay shipping. I can get paying shipping but RIP OFF COMPANY

I work for a service company and have purchased new unit after new unit from Katom. Over and over again they have come in damaged and after refusing shipping, i call Katom to get it handled and EVERY TIME they give me the run around! Not ONCE have they helped me. They tell me to contact the shipper, the shipper tells me to contact Katom, katom tells me to contact the manufacturer and so on! It is absolutely ridiculous that I as the customer have to solve Katom's issues for them! They obviously buy these old unit's that manufactures have had sitting in the back of their factory for years that they can't sell or units that have been damaged and then wrapped right back up to be sold as new. DO NOT BUY FROM KATOM UNLESS YOU WANT OLD, PREUSED AND DAMAGED EQUIPMENT THAT KATOM WILL NOT STAND BEHIND AND WILL LEAVE YOU S. O. L. ON THOUSANDS OF DOLLARS WORTH OF EQUIPMENT! TERRIBLE!

Terrible return fees. Plus I paid $20 in postage to return. They kept half my purchase price for restocking fee

I ordered a piece of equipment on 10-19, they held the order to confirm my order was not fraudlent, I then confirmed it wasn't they then held it again because they forgot to include taxes, they then assured me they would rush order the equipment, charged my for a lift gate charge, shipping charg and residential address charge swore it would be to the person we ordered it for on time. They give UPS the wrong p[hone number UPS says they cannot deliver without an appointment and because KAtom provided a bad number they could not deliver. It is now 11 day slater and the item I was assured would arrive within 3 days has not arrived. Needless to say they spoiled someone's buirthday surprise and have screwed things up every way possible. Have they not heard of the telephone to call a customer immediately if there is a problem. I had to call them multiple times each time to be told they were sorry. This company has the worst service and I really don't care what their prices are they do not deserve my business nor anyone elses.

I have placed the order for a refrigerator. Next day I have canceled the order and requested the refund. I was informed that the charge to my account was made not by KaTom but by manufacture company Hoshizaki and they Have to request to get the money back from Hoshizaki and it will take some time. When I have contacted Hoshizaki about the refund they informed me that they never charge customers. It is done by KaTom and my order was canceled so quickly that they never even sent an invoice to Katom and never received any money. As it turns out, KaTom charged my account, kept the money all this time and was telling me that they do not have the money. When confronted with the information I have received from Hoshizaki they blamed them for giving me wrong information. KaTom customer service and sales department kept telling me that they will return the money but after about 12 days I have not received it yet. They lie and braking the law when doing business with customers. I am going to report them to appropriate agencies.

I ordered a Lodge 410 hibachi in May of this year, 3 months later it was still on "backorder" Each time I contacted them after the new delivery date came and went, they came up with a new delivery date with the same excuse it was "backordered" All the negative reviews are spot on!

I ordered products from these lying, thieving shysters. Never got said items, never got a refund, even though they said they did, I will never consider this ripoff business again.

From beginning to end! This company is just F***** horrible! No stock, 3 months to finally get nothing but argues with a smart'$#*! customer service!

Do not buy from this horrible company, never received the coffee maker I ordered and they still have not sent my refund 1 month later.

I have been calling this company for more than a month, every day. I keep being put on hold. Literally it feels like nobody cares.

Mid august 2020 i ordered 2 floral coolers, a very large and expensive order. First the order was mistakenly canceled after i wired payment in full. Secondly, my freight was calculated incorrectly so i was charged extra. Thirdly, the day my order was to arrive they canceled delivery because katom ordered the wrong method of shipment. Once my coolers finally arrived both were damaged very badly. Of course theres no way to know this without unwrapping the items and once you do that they are yours to keep no matter what and any claims are considered to be invalid. I filed claims for the damages ( one cooler was actually completely unusable) and liability was bounced around from katom to abf frieght to true manufacture and around again and again. Its now october 18th and ive sent countless emails to katom attempting to retrieve the incrediblyt small credit theyve offered me and ive gotten no response. I do not recommend this company at all for anything. When running your business depends greatly on your equipment you need dependable vendors and katom is not one of them.

Awful, I will not use them again for the price. I have been waiting 3 weeks for items purchased.
Go to anyone but this website.

I ordered a Vollrath Carbon Steel Stir-fry pan on May 19. The item was listed as "Typically Ships in 3-4 Business Days". The following Monday I checked my order status and it hadn't shipped. I took a look at the product page and found that the ship information had been changed to "Typically ships in 9-13 business days. Since Monday was a holiday and not a "business day" I waited until Friday (9th business day) and contacted customer service. I was assured the pan would ship that day and I would receive an invoice and order confirmation that afternoon. I wasn't surprised to NOT receive a shipping notice or invoice.

I contacted customer service again and was told the warehouse shows a quantity of one listed in inventory but couldn't find it. But, the customer service rep. Told me they had a non-stick version in stock if I wanted it. A non-stick wok? I don't think so. If seasoned correctly carbon steel will form it's own non-stick coating that is much better than teflon and safer.

I wish I had seen these reviews before ordering. I've wasted two weeks waiting on a stir-fry pan/wok that was never available. KaTom's had the lowest price advertised online but having the best price is not worth anything if the item is not in stock.

Two weeks of waiting and I had to contact them to find out there was a problem! How do these people stay in business?