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From the business
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
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Appreciate their absolute professionalism.Very quick in their response.
You know when you have to contact customer service, it's due to an issue typically not just an inquiry and everytime I have contacted key cafe, I receive immediate assistance ( not a plethora of prompts that leave you even more frustrated) but timely, consistent and competent help. Recently, Chienpei, was beyond patient while I had to go twice to a closet for a token and understood it was late and that I needed sound support. That she gave and effortlessly. Thank you again for always being truly helpful and understanding.
Contacted support to ask questions about setting up a key and they were super quick to respond and solved the issue right away. Would definitely recommend!
Chenpei was Awesome. She helped me resolve my self induced issue very quickly. I appreciate her kind customer service skills and patience.
I purchased the keycafe box not knowing i had to have a price plan to operate it, and have a credit card linked to the account. The original idea was to give my workforce an individual login to track the keys but being the NHS there was no way they would allow me to add a credit card and price plan. After speaking to an exceptionally helpful keycafe agent she managed to get keycafe to unlock the free account, which is not what i originally intended but it does allow me to use the box to some degree which i am grateful for. The box itself is amazing and full functionality would have been so useful.
Keycafe representative was very helpful.took time understood my trouble on my smart key box, explained in details and gave me additional guide to use it better.
Super support du service client qui fait l'extra mile pour que l'utilisation se passe bien. Merci
Im usually skeptical to use technology that I don't fully understand for something as important as house keys but the second I had a question I called the customer service number and Chienpei, the person I spoke with, was not only extremely kind but immediately resolved my doubts with care and thoroughness. I hate feeling that I am the expense of the services I am using and they made me feel the opposite. 10 out of 10.
Had an issue where we needed to flip the administrator over to a different person. This is not an easy process with the software. Needs better backend support for this. System got a three, support person got a five, so average them out to a four star review.
If the system cannot be revamped to allow for easy deletion and addition of a system admin then perhaps in the rollout this should be made more clear.
It's difficult to set up and set up every appointment.
Very helpful thanks for solving my issue remotely so I don't need to go all the way down to the building thanks
The program is quite pricey but the system is easy to use and the support was excellent.
I called to find out how to upgrade and change the location of box. The operator was very helpful and resolved my issues. Also followup with a call. Great job
Très bonne expérience avec Keycafé, système pratique et fonctionnel, site internet et organisation facile à prendre en mains, de plus le service client est très réactif et attentionné
Quick and reliable service. Always following up with customers to ensure their satisfaction and understanding of new products. Country clients aren't forgotten which can be a rarity.
Support was kind and helpful when applying a 30% discount for KeyCafe units located in residential buildings.
I used the chat Helpdesk as the phone line had a long waiting time and it was super efficient. I got assistance within minutes, which was the most important as I had an issue in front of the lockbox. The staff was courteous, quick and effective in resolving my issue.
Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members