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Keycafe has a rating of 4.6 stars from 226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention customer service. Keycafe ranks 15th among Software sites.
We had a guest check out of our condo and not be able to use the lockbox as it was down and key Cafe did not know that it was down. I called as I had another guest checking in same day. They were unable to fix it right away so I had to get my cleaner to meet the guest, which cost me another $100. For her to go back downtown to meet the guest to give them the keys, thank you Key Cafe for crediting my account for $30 however it's still a minor amount considering the inconvenience to myself my guest and my Cleaner but thank you for getting it resolved. The customer service reps were excellent as it was not their fault at all but worked very hard at getting things back up and running and their communication with me was excellent
The first person I spoke with did not understand anything about the situation and handed it off into some waiting list for incorrect action just to get it off their plate asap. That was very disappointing and I had to follow up many times to find out nothing was being done for weeks. The last agents I finally got hold of was amazing, smart, polite, understood the issue thoroughly, and had everything wrapped up within a day. I hope this review does not reflect negatively on that agent.
I had a question about switching our Keycafe site to another location. I got a prompt and clear answer.
Very helpful all the time, and patient
Everyone I talk to are very professional
Highly recommend this service to anyone if they need it.
Very helpful thanks for solving my issue remotely so I don't need to go all the way down to the building thanks
I was trying to set up my account and spoke with Chienpei! She was helpful, kind, and patient. Great service thank you!
The support received was very helpful. I had multiple question on the invoicing process and the subscription.
They were quick to respond in the chat and were able to point me in the direction of what I was looking for.
Representative was very helpful and courteous throughout the whole experience and helped me solve the issue
Support was kind and helpful when applying a 30% discount for KeyCafe units located in residential buildings.
Excellent customer services providing confidence and knowledge of the product. No hesitations in her delivery.
Very easy to use. They offer around the clock customer support who are friendly and knowledgeable. Great custom service.
Keycafe works perfectly! User friendly and haven't experienced any issues! Highly recommended to anyone looking for a key box solution.
I had an issue with my guest placing the key in the wrong box. Chienpei was so hopeful and she solved the issue for me. Thank you so much!
Had trouble with app and was called back very happy
Getting help from Keycafe reps (Chienpei helped me) is very easy and helpful. They are quick to respond and are very kind and patient. Very good!
Chienpei Was a wonderful help!
She was an expert with her knowledge and very patient and helpful!
Wonderful experience and wonderful service!
Chenpei was Awesome. She helped me resolve my self induced issue very quickly. I appreciate her kind customer service skills and patience.
Good experience leaving my keys in a KeyCafe smartbox, their customer support is very quick to answer any questions
It works like a charm. Have had no problems whatsoever.
Dealt with Chienpei for an issue. She kept at it and delivered a nice compromise/result I wasn't expecting.
Very easy to connect with. Provide solutions and a wrap up by e-mail that is very helpful.
Support reached out to ensure I still had my keys and confirmed if I was just testing.
Gain trust and grow your business with customer reviews.
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe is a key control system used by thousands of businesses worldwide to ensure authorized access to their keys.
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
