- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Keycafe has a rating of 4.6 stars from 226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention customer service. Keycafe ranks 15th among Software sites.
We had a guest check out of our condo and not be able to use the lockbox as it was down and key Cafe did not know that it was down. I called as I had another guest checking in same day. They were unable to fix it right away so I had to get my cleaner to meet the guest, which cost me another $100. For her to go back downtown to meet the guest to give them the keys, thank you Key Cafe for crediting my account for $30 however it's still a minor amount considering the inconvenience to myself my guest and my Cleaner but thank you for getting it resolved. The customer service reps were excellent as it was not their fault at all but worked very hard at getting things back up and running and their communication with me was excellent
The first person I spoke with did not understand anything about the situation and handed it off into some waiting list for incorrect action just to get it off their plate asap. That was very disappointing and I had to follow up many times to find out nothing was being done for weeks. The last agents I finally got hold of was amazing, smart, polite, understood the issue thoroughly, and had everything wrapped up within a day. I hope this review does not reflect negatively on that agent.
It's difficult to set up and set up every appointment.
Amazing customer service, friendly and knowledgeable
The problem was sorted out fairly quickly with good service.
Keycafe's customer support is the best. Always competent, courteous, quick.
She explain it clearly and patiently. Good experience!
Easy, quick, and flawless in helping me get my email address authenticated
All needs resolved immediately. Thank you.
————————-
The representative was very helpful, friendly, and quick to help. Great first experience. Thanks!
Used it now for a few months without any problems. Nicely integrated with Airbnb
Works, helped streamline key access and returns for our employees.
Jesus was very kind, and helped me to resolve my problem
Very good customer service! Thank you for your help in setting up my account.
Help was there when needed urgently. Clear instructions and very respectful.
Thank you. 5-star
Thank you. 5-star
Thank you. 5-star
I would need and hands on teacher to show me how. Age thing
Worked with me for over 3 days and were very helpful!
Chat service is wonderful, always quick and find us a suitable solution!
In addition to the convenience and everything else you get.
Great experience using KeyCafe. Customer service is responsive and professional.
Highly recommend.
Just starting out with an air BnB business and this system will help me a lot.
Great customer service. Very kind, patient and good communication overall
KeyCafe members are friendly, patient and helpful. I am pleased with their efficient service.
Gain trust and grow your business with customer reviews.
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe is a key control system used by thousands of businesses worldwide to ensure authorized access to their keys.
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
