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From the business
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I got on the phone very upset about the issue with our key due to some confusion with the drop off and codes.
Shereka handled my query very calmly and she really know what she's doing.
Very efficient and took time to understand the concern to give a solution to the issue.
Appreciate the work you do and for giving a great customer support.
The support received was very helpful. I had multiple question on the invoicing process and the subscription.
Natalie helped me with a billing question. She was efficient, effective and friendly.
Good experience leaving my keys in a KeyCafe smartbox, their customer support is very quick to answer any questions
Nowadays, it's getting harder and harder to receive great service and technical support from businesses you have dealings with. But not with KeyCafe!
Even if their headquarters are far away from us, they are always available to help us with any inquiry we might have. There is always someone at the other end of the line to answer the phone in real-time and to assist us without any wait. That is one of the many things we greatly appreciate about KeyCafe and their employees. As a used car dealership, we have over 150 stocks in our inventory. Keys need to be organized and quickly accessible. When a major shutdown with our power and internet occured, Keycafe was there to help us troubleshoot our boxes and evaluate the problem. After diagnosis, they sent us a brand new motherboard that arrived quickly after only 2 business days. We are truly happy of the service we have received once again! Thanks to the team and Special Thanks to Hatim who was patient and professional over the phone in the whole troubleshooting process. Good job Guys!
We had a big issue with some account and Shereka helped very, very good. Showed a lot of patience and finally everything workes as it should work. Thanks Shereka.
I was trying to set up my account and spoke with Chienpei! She was helpful, kind, and patient. Great service thank you!
It was so easy to understand how to set up my account and to level a key in the box. I liked my account to my Airbnb account and so the system recognized the guest sent messages to them and they found collecting the keys easy. The location works very well for my place.
All needs resolved immediately. Thank you.
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My issue was handled quickly and effectively via chat and email.
The representative was very helpful, friendly, and quick to help. Great first experience. Thanks!
Chienpei was so helpful when I had an important issue. She took the responsibility and made sure that I am getting help right away. I really appreciate the follow ups. Also there was very little wait time. Thank you
Keycafe works great since I started using it a few weeks ago. It also has a good customer service team. I specially want to thank Aladin and Antony. They were very kind, helpful, and capable. I recommend Keycafe to all potential customers.
Chienpei Was a wonderful help!
She was an expert with her knowledge and very patient and helpful!
Wonderful experience and wonderful service!
Shereka helped me out in a professional and timely manner. Appreciate that very much. Actually so far all the support people that I had ever contacted with were so far so helpful. Keep up the good work, Keycafe!
Used it now for a few months without any problems. Nicely integrated with Airbnb
New client to keycafe and their support team and chat function is second to none. Amazing people and links to assist with instructions for setup. All questions quickly answered
Excellent customer services providing confidence and knowledge of the product. No hesitations in her delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members