Do not trust them. We've been waiting for our refund more than 2 weeks now. They are not responding well. Dodging the problem, Cutting the calls, not answering the questions.
Please don't make the same mistake as me.
DO NOT TURST THEM!
Kiss&Fly took my money straight away and 24 hours to tell me my booking was cancelled. This meant flights for Xmas became more expensive. It was a crucial period of time to book a flight and Kiss&Fly let me down. I trusted them for my flight. I do not recommend such a poor unreliable service!
Dear Dave,
Thank you for taking the time to share your feedback. We deeply regret the inconvenience you experienced with your booking, especially given the importance of securing flights during the busy holiday season.
Please allow us to explain that ticket availability and pricing are controlled by airlines, and during peak periods like Christmas, flights can sell out or prices may increase rapidly. While we strive to confirm bookings as quickly as possible, there can sometimes be delays due to high demand or unforeseen technical factors.
We understand the frustration this has caused and sincerely apologize for the impact on your travel plans. If there’s anything we can do to assist you further or help find alternative options, please don’t hesitate to contact us directly.
We value your feedback and will use it to improve our processes to ensure a more reliable experience in the future.
I loose one way of my fligth to argentina, and on the way back was cancelled without advice, so I bought 2 extra fligth, I couldn't get help from costumers service! No refund, nothing! Never again!
Dear Natanael,
Thank you for sharing your feedback, and we sincerely regret hearing about your dissatisfaction. We’d like to provide some clarification regarding your situation.
The airline had to make changes to your tickets, and we promptly informed you by email about an alternative flight option provided by the airline free of charge. Since this alternative did not meet your needs, you submitted your own proposed changes. Unfortunately, these changes were not approved by the airline.
We truly understand how frustrating this experience has been for you, and we’re sorry we couldn’t meet your expectations. If you need any additional assistance or clarification, please do not hesitate to contact our customer support team.
Avoid Kiss&Fly – Complete Scam!
I purchased airline tickets for myself and a friend in December through Kiss&Fly. After not receiving my tickets, I contacted their support to confirm whether our flight was still scheduled. They reassured me that everything was fine and that check-in would be available at the airport.
However, when I arrived at the airport, I was shocked to learn that the airline simply didn't exist! I was left stranded with no flight and no way to travel.
Since December, I have repeatedly contacted Kiss&Fly, requesting a refund. Their customer support only responded with vague, copy-paste messages, and later stopped replying altogether. Eventually, my tickets were marked as "refunded" in my account, but I never received my money back.
Only after I discovered that Kiss&Fly is also linked to a company called Tickets, did I finally get a response. They suddenly agreed to "try" and process my refund. However, instead of simply returning the money to my original Ukrainian bank card (which I used for payment), they insisted that I provide a US bank account.
To comply with their demands, I even created a Payoneer account and provided all necessary details.
After waiting another month with no refund, they suddenly requested a US address. When I explained that I don't live in the US and have no connection to it, they ignored me completely. They stopped responding to my emails and messages, refusing to resolve the issue.
This company is a fraud. They take your money, give you fake assurances, and then make it impossible to get a refund. Stay far away from them! If you've been scammed, don't waste your time—file a complaint with the police, which is exactly what I am doing now.
🚨 DO NOT TRUST KISS&FLY! 🚨
Dear Valeriia,
We sincerely regret the difficulties you have encountered and understand how frustrating this situation has been for you. Your feedback is very important to us, and we take such matters seriously.
We would like to inform you that we successfully processed your refund to the bank account details you provided on March 14. If you have not yet received the funds, we recommend checking with your bank, as processing times may vary depending on the financial institution.
We would greatly appreciate it if you could update your review and confirm whether your issue has now been fully resolved. If you have any further concerns, please do not hesitate to reach out, and we will do our best to assist you.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
Dear Florin,
We’re very sorry to hear that you had an unpleasant experience with your recent booking. Please know that we operate with a commitment to transparency and always strive to provide clear information to our customers.
Regarding your tickets, we would like to clarify that, according to the airline's fare rules, the tickets purchased were non-refundable. This information is available for customers to review before finalizing a purchase, as we provide access to all fare rules during the booking process.
If you have additional questions or need further assistance, please don’t hesitate to reach out to us at feedback@kissandfly.ro with your booking details. We’re here to help in any way we can and ensure all customers receive the support they need.
Booked a flight and paid, only to be told a day later that the price of the ticket is no longer available. Absolute waste of time and now im out of pocket
Dear Caleb,
Thank you for reaching out and sharing your feedback. We apologize sincerely for the inconvenience caused by the price change after your booking. Unfortunately, ticket prices are subject to availability, and in rare cases, they may change before the booking is finalized.
To help resolve this matter and ensure the correct refund, could you please provide your booking reference number or other identification details? This will allow us to assist you more efficiently and work toward a satisfactory resolution.
Thank you for your understanding and patience.
Best regards,
Customer Support Team
Dear Airline Customer Service Team,
I am writing to formally express my dissatisfaction with the recent cancellation of flight tickets I purchased from your airline. I am genuinely perplexed by the decision to cancel tickets that were already purchased and confirmed. In all my years of travel, I have never encountered such an issue, nor have I heard of a ticket cancellation occurring solely due to a change in price.
After purchasing the tickets, I received an email stating that they were canceled because the prices had changed. However, I proceeded with the purchase based on the fare you offered at that time, and those funds—borrowed specifically for this urgent trip—were the only resources I had available. This flight was essential, as it was intended for a family member who needs to travel from Romania to England for a critical medical procedure.
Canceling a ticket under these circumstances, particularly due to a price fluctuation post-purchase, is highly unprofessional. I expected more reliability from your company, and this experience has severely affected my confidence in your services. If this issue remains unresolved, I will have no choice but to share this experience publicly and advise my family and friends to exercise caution when considering your services.
Please address this matter promptly, as I am eager to understand why this cancellation occurred and to seek a suitable resolution.
You have from me half star very very disappointed
1 more thing please everyone ho see this review l will advise don't buy nothing from this company because you will have surprises
Dear Leonard,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and distress caused by the cancellation of your ticket, especially given the urgency of your family member's medical situation.
Please know that we are reviewing the details of your booking to understand the cause of this cancellation and will provide you with a response as soon as possible. Typically, ticket prices should be honored once purchased, and it is never our intention to cause difficulties for our customers due to price fluctuations.
We appreciate your patience as we work to address this issue. Our customer support team will follow up with you by email shortly to discuss a suitable resolution.
Thank you again for bringing this to our attention, and we hope to regain your trust.
Sincerely,
The KissandFly Team
Payment was difficult and when I tried to cancel less than 24 hours after booking, it was denied. Not even a credit was offered. Only time this has ever happened. It has never been this difficult changing a booking from any other company. I am now out $500 without a return ticket home.
Dear Mary Rose R.,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the amount to be refunded exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Ho aspettato per 13 giorni la proposta di un nuovo volo per un volo che è stato cancellato da british airways a fine agosto. Adesso da 15 giorni lavorativi sto attendendo il rimborso del medesimo volo. Loro continuano a rispondere che stanno aspettando l'autorizzazione della compagnia aerea, quando sul loro sito scrivono che "Se avete pagato la vostra prenotazione al Kissandfly.it, i fondi saranno rimborsati entro 5-10 giorni lavorativi dopo il ricevimento della richiesta di rimborso". Una truffa!
Grazie per il tuo feedback. Siamo spiacenti per l'esperienza negativa e comprendiamo la tua frustrazione. La tua richiesta di rimborso del biglietto è stata inoltrata dai nostri specialisti alla compagnia aerea. Purtroppo non abbiamo ancora ricevuto risposta dalla compagnia aerea. Non appena la compagnia aerea autorizzerà la richiesta, ti informeremo sicuramente tramite lettera all’indirizzo e-mail dell’acquirente.
Comprendiamo quanto sia importante per tutti ricevere un risarcimento per i loro biglietti in questo momento. Tuttavia, finché la compagnia aerea non autorizza la restituzione dei tuoi biglietti, non abbiamo la possibilità di elaborare tecnicamente la tua richiesta. A questo proposito siamo costretti ad aspettare.
Non ci esoneriamo dalle nostre responsabilità, ma siamo obbligati a rispettare le procedure e i regolamenti stabiliti dalle compagnie aeree. Ti assicuriamo che stiamo facendo il possibile per velocizzare il processo e apprezziamo la tua pazienza.
WORST EXPERIENCE EVER!
I booked a trip through their website, and as soon as they received the payment, they canceled my trip with some explanations like "there was a change in the promotional fare with a limited validity period, etc."
I contacted them by email to inquire about the refund, and they told me it was issued and would take 1 to 24 hours to be completed. Almost 48 hours later, I still haven't received the money.
I explained that I needed the money to buy another ticket for a trip in 2 days. I risk not being present at my mother's funeral.
The agency continues to claim that I need to check with my bank, but my bank assured me that it should not take more than 24 hours after the refund is issued, and that deadline has already passed.
A piece of advice: AVOID THIS SITE AT ALL COSTS. This has undoubtedly been the WORST EXPERIENCE EVER!
Dear Nelly P.,
Thank you for your feedback.
We sincerely apologize for the inconvenience you have experienced. We understand the frustration and urgency of your situation.
Please be informed that we returned the funds in full on July 30. A confirmation that our company does not claim the funds has been sent to your email. We recommend checking with your bank again with this confirmation email, as it might help expedite the process.
We deeply regret the issues you faced and the stress it has caused, especially during such a difficult time. Should you require any further assistance, please do not hesitate to contact our customer support team.
Once again, we apologize for the inconvenience and appreciate your understanding.
Overview
Kiss&Fly has a rating of 1.1 stars from 361 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kiss&Fly most frequently mention customer service, credit card and full refund. Kiss&Fly ranks 225th among Plane Tickets sites.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ketha V.,
Thank you for your feedback. We sincerely apologize if our service did not meet your expectations. After reviewing your case, we would like to clarify that the amount debited was correct. We charged exactly the amount displayed to you on the order payment page, and additional information regarding the transaction was sent to your email.
Regarding your refund request, please note that refund processing times may vary depending on the payment method and the policies of the airline involved. If you have further concerns or additional reservations, we kindly ask you to describe your request in more detail by emailing us at info@kissandfly.com. Please include a receipt from your bank showing the debited amount so we can investigate further and assist you promptly.
Your feedback is important to us, and we are committed to resolving this matter.