• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.3 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
8
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How would you rate Kmart?
Top Positive Review

“This is pretty good site”

William S.
5/19/15

Good value, big selection. I think that pretty well sums up Kmart.com. In particular, I'd like to point out KMart's furniture. It's not fancy, but some of it's not bad and if you spend over $100 often items will ship for free.

Top Critical Review

“Incompetent lazy employees”

Rena M.
10/16/16

Kmart in Indianapolis Washington street needs to be closed. There is never more than one line open yet tons of employees standing around. Then they advertise a sale item and when it doesn't ring up right they claim it's not the right item even when you pull the tag from the shelf to show them. Lazy lazy lazy. No wonder all their stores are being shut down.

Reviews (517)

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customer service (37)
Thumbnail of user richards375
Florida
5 reviews
2 helpful votes
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November 3rd, 2017

Kmart has always been at the low end of retailers. Their service in the store is less than satisfactory, in my experience. The quality of the merchandise is mediocre. I most alway pass them by.

Thumbnail of user williamb278
China
3 reviews
3 helpful votes
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April 22nd, 2017

I feel very good, the overall service makes me very satisfied, this is one of my few satisfied with the shopping, there is a wedding site is to buy wedding(http://www.evwedding.com/)

Thumbnail of user nancye12
Tennessee
7 reviews
10 helpful votes
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August 8th, 2016

When I compare one cruiseship to another, I saw Carnevail is like K Mart; Royal Caribbean, Holland American and Norwegian are like Macy's and Crystal is like Nordstrom.

That should give you a picture.

Thumbnail of user jasonw107
California
10 reviews
3 helpful votes
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March 29th, 2016

No issues! Wished the local kmart wouldn't have closed down. They are difficult to find sometimes! When you od, rest assured you'll get quality products and good prices

Thumbnail of user aniecef
Germany
37 reviews
196 helpful votes
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January 2nd, 2017

Alright, SO I live in Europe right now and wanted to buy a crib from Kmart. I was told that they shipped here. I bought a crib, crib mattress and a protector. Everything went through and I was able to check out. About 2 days later I received an email stating the crib mattress and crib protector had shipped. Then about 4 days after that I hadn't received any word about the crib so I chatted with someone online about it. I was told that the crib was out of stock and I would be refunded my money. 10 days after that conversation I ordered a different crib.

This time I couldn't check out so I called again and they said they could place my order for me and to just give them the address. This caused for a conversation of where I'm located and the extra shipping fees but the person I talked to said I couldn't get it sent over because they would not send it to APO (military) and needed the physical address of the post office.

Long story short, I had to call the post office and talk to Kmart again about 3 different times just for them to explain they cannot send a crib to me. The crib mattress and protector arrived just fine and I love them but I would not order from them again while I'm in Europe.

Thumbnail of user ashleighb30
Australia
1 review
14 helpful votes
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February 19th, 2020

I purchased a vacuum cleaner from the soutland store on 19. 2. 2020 and when I opened the box i found that the item was heavily soiled, dirt all on the outside on the internel filters (there was also evidence someone had vacuumed liquid on the filter) and all in the barrell. I came back to the store to return the item on 20. 2. 2020 at 12:37pm and was met with a very abrupt and rude manager. Because i had to catch a cab from home to southland and back again twice which is costly and i am disabled and on a walker so the 2 trips to the store is painful requiring me to take pain meds just to get there so as a result i asked if i can be reimbursed for my time, inconvenience, pain and trouble by having a $4.50 cleaning cloth for free or discounted and the manager cut me off ubruptly with a no and walked away. Im very disappointed and annoyed that kmart would receive the used vacuum back without checking it properly then sealing the box back up with tape, put it on the shelf and try and sell it again, and then to be faced with poor customer service when I return the item.

Thumbnail of user lorap2
Florida
1 review
1 helpful vote
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November 17th, 2015

On Oct 26th I ordered 3 sets of dinning chairs from Kmart.com (for Thanksgiving) and only received 2 sets. I called customer service and they said they would need 3-5 business days to contact the vendor and get it straightened out. After 6 business days I didn't receive and response. I called customer service again and was told we have sent two e-mails to the vendor and are still waiting for a response. I asked them if we could try calling them and getting it taken care and I was told we only send e-mails. I then asked if I could be refunded my money for the 1 set and would just go order it again. That way I wouldn't have to wait anymore. They said they could not do that until they have received a response from their vendor. I know have to wait another 3-5 business days. I order a lot of stuff on line and sometime things happen but I have never had a company treat me so poorly. Kmart your policies for customer service are awful.

I would not recommend ordering anything from Kmart. If it's not in the store don't get it from them. They care more about their vendors than they do about their customers. I will never buy anything from them again. I would rather pay more at one of their competitors and get better customer service than deal with them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisag64
Pennsylvania
7 reviews
10 helpful votes
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May 16th, 2015

Morningstar market, is a good place too go. They have all kinds of stuff cheap. Open on saturdays and sundays. From 5:00am to 4:00 pm. A FRIENDLY PLACES TO GO!

Thumbnail of user adrianam21
Nevada
5 reviews
9 helpful votes
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March 8th, 2017

They never have the item available for shipping and they wont ship to store. Items are not carried at any of my local stores.

Thumbnail of user abek6
New York
34 reviews
49 helpful votes
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May 22nd, 2017

Kmart has good prices but their merchandise is not always that good. Be carefully of what you choose to buy. Some things they sell are over priced.

Thumbnail of user clairea18
Australia
3 reviews
0 helpful votes
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August 23rd, 2017

Clothes are good quality and a great price. Best place to find a bargain deal. The local store could sometimes be better stocked however.

Thumbnail of user matildan1
GB
3 reviews
10 helpful votes
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August 22nd, 2015

If you take advantage of the site-to-store shipping option, sometimes you can get things even cheaper than you'd find them in your local Kmart.

Thumbnail of user josephh49
Netherlands
2 reviews
8 helpful votes
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June 19th, 2015

Best place you can buy almost everything from this single store site i have purchased several things from kmart and had never problem

Thumbnail of user tammyh60
New York
8 reviews
15 helpful votes
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March 17th, 2017

Love our Kmart in East Village Manhattan. Reminds of a department store and so clean. Love shopping there. Can't wait to get back.

Thumbnail of user morganr19
Arizona
2 reviews
0 helpful votes
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January 18th, 2021

I received my orders on time or even before the deadline. They never delayed any of my order until now. Keep it up.

Thumbnail of user ronp66
Missouri
1 review
10 helpful votes
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September 15th, 2017

I have ordered from Kmart online a couple of times before and didn't have any problem except late delivery. Product quality is good.

Thumbnail of user richardb171
South Carolina
5 reviews
4 helpful votes
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September 19th, 2015

A good store at one time until poor management have them within a stones throw of bankruptcy. Empty shelves and filthy stores.

Thumbnail of user billh96
Virginia
5 reviews
7 helpful votes
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October 20th, 2015

Bought several times at Kmart and gotta pay a little more, but their convenience is worth it and great customer service attitudes.

Thumbnail of user vedas2
Canada
3 reviews
1 helpful vote
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April 27th, 2017

Well done kmart! Great prices and a reliable service in overall - ordered here many times and never had any regrets even once.

Thumbnail of user lindam307
Florida
8 reviews
0 helpful votes
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September 23rd, 2016

The clothes they carry are outdated and they never have enough employees to help you. I rather not shop ther any more.

Thumbnail of user glendaw10
Tennessee
7 reviews
4 helpful votes
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May 24th, 2016

I have ordered from Kmart online a few times and never had any problems. Good quality and low prices. Fast delivery.

Thumbnail of user victoriam60
GB
3 reviews
13 helpful votes
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February 15th, 2016

Kmart is best for many things. I never faced any issue or problem with my order. Services at its best.

Thumbnail of user danielley2
New Jersey
54 reviews
292 helpful votes
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December 30th, 2015

I stopped shopping because they decided to cancel most of my orders. I do not shop at Sears anymore either.

Thumbnail of user kjp
New York
1 review
3 helpful votes
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December 8th, 2013

Bought a new Keurig K-cup coffee filter, and received a used one. Disgusting. I would never shop from K-mart again.

Thumbnail of user catherined137
Pennsylvania
1 review
2 helpful votes
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November 21st, 2018

Returned an item at the WB K-mart. Huge problem. I called their 1-800 number & the problem was fixed within 24 hours. They could not have been nicer.

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