Kohl's

Ordered 14 items on 11/23, all were ready for shipment by 11/27 all money was deducted from my bank account on 11/29. Fast forward to 12/7, tv still not shipped, go on chat, they are making my issue a "high priority"! Doing an "investigation"! Will hear back via email 24-48 hours. 12/10 no word, chat again. Told that my order was cancelled due to the tv being sold out, I was upset, wanted a tv. My money was going to be refunded. 12/11, expecting my refund... nothing call and am told that my refund was processed successfully, I will get an email when the tv is available, I can purchase for same price and he added a couple of promo codes. 12/12 no refund chat again am told that they are "investigating" why my tv wasn't shipped, duh, I can tell you that, making my issue a "high priority". Told them to cancel my order and refund my money, that a manager needed to be notified. He said it takes 7 business days to refund my money, I ask if it's 7 days from today, yes it is! Why not 7 days from the 7th? Call 800 # told that another dept. is investigating and trying to find me a tv, (I ordered another from Walmart Monday night). Asked for a supervisor, he too tells me a refund will be sent, I asked for a date he said 7 working days, I said "no I want a date" he counts and says December 18th! Never notified that the item was sold out, found documentation that money would not be taken until item shipped. Found many complaints on line today, thinking that a class action law suit needs to be filed! I will be visiting my bank tomorrow, with all documentation, including screen shots of chats, cell phone records of phone calls, original order and cost and screen shot of my tv sitting in my account not shipped! I am sure I will get assistance and direction from them as to my options. Would like to see Kohl's no longer permitted to debit accounts!

Beside the friendly staff, I like the way they arrange the store, It is easy to find what I am looking for.

If there's one thing that bothers me about Kohl's its something that they are not the only ones doing these days.

You'll get an email saying that your item has been shipped. No it hasn't!. A great example of this is I got an email on Saturday August 8th, 2020 saying my item has been shipped. It is now the morning of Tuesday August 11th and it's still a 'pre-shipment item.'

This item hasn't even left the warehouse yet so don't lie to the customer. Simply inform the customer that a shipping label has been created simple as that.

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As I can't leave a second review for the same company my updated issue is as follows. Today is Wednesday 7--28-21

In my opinion, Kohls has gone way downhill over the years.

It didn't used to be much of an issue to get a free shipping code to the store or to your home. I'd missed the free shipping code by 55 hours so they flatly refused to give this to me on the phone.

Another option was for me to drive 30 miles round trip, waste a gallon of gas and use my phone in their store to get free shipping!

The 3rd option was for me to pay the shipping fee up front then I've got a call back in 48 hours and they'd remove the shipping fee. After that I'd have to wait 7 days for the refund to go back onto my card. To me this is like inventing the square wheel and sticking to it. Why not wave the shipping fee to begin with and avoid all of the above aggravation?

The other thing that annoyed me, the message when you call Kohls, is about going to their website and clicking on the 'Ask us.' After typing out a long message all I get is some virtual piece of garbage that says 'Enjoy your shopping' or something to that effect.

I'd have expected a live human being not a thing that's going to respond to you with zero help to a problem.

I can't say I'm too impressed with this company anymore.

Through an inadvertent mistake I was using a female fitting room. The fitting rooms are between men's clothing and women's clothing. The fitting rooms are not marked for women only. Store customer traffic was very light. Hardly anyone shopping. No other people were using fitting rooms. So I couldn't see that women were also using the same fitting rooms. There was a female attendant who was rehanging the shirts I tried on and rejected. She did not notify me that I was using a women's only fitting room. As I was in and out of the room I was using, trying on different shirts, a father and 2 daughters arrived. I was told this by a store manager after I came back to discuss the incident the day after it occurred. I never saw the girls. I saw a man standing outside the fitting rooms using his phone. He apparently complained about me using the fitting rooms while his daughters were. Again, I never saw any young girls or women while I was in and out of the fitting rooms. I finally found a suitable shirt. I started looking at ties. I had the shirt on one arm and hand around a hanging tie that I was examining and thinking of buying. A security guard accosted me. He told me I had to leave. I asked why? He said some customers complained about me. This was very surprising since I hadn't any interactions with other customers or attendants. I attempted to get him to explain the issue. He insisted that I leave the store without any explanation of why. I didn't argue with him. I just walked out as he followed me out! I must admit that I am not very happy. I am a Vietnam Veteran and this happened on the store's "Military Appreciation Day". I don't feel very appreciated. I am requesting an apology, that the women's fitting rooms be clearly marked "For Women Only", and that the rude security guard be fired or at least reprimanded and provided customer interaction training. If the guard had simply explained that I was using the wrong fitting rooms and told me where the Men's fitting rooms are, I would have gladly complied. I would also now be more forgiving. Again, when the guard accosted me, I had already finished using the fitting rooms!

Do not order from Kohls.com. I found the same item on another website hours after placing the order on Kohls.com at night. I tried to log into my account on Kohls.com and it told me I had been locked out due to multiple login attempts. I had tried to log in only once and got this error. So since it was late at night, I went to bed. First thing the next morning, I tried again and was still unable to log in. So I called their customer service number. Spoke to a woman with a heavy accent and a loud tv on in the background. I was on that phone call for 10 minutes (most of which I waited on hold) to see if she could "price match" my item. When she returned from hold, she told me "no" she couldn't. She said she would ask for the order to be canceled and would put a note on the order – she did say that the order "might not be able to be canceled." So why did she tell me she put a note to cancel it?! Then she said she would send me a new password so I could log onto my account. She did, and it didn't work! Then I got an email 10 hours later saying my item was ready to ship. So I emailed them back and told them the order had been canceled. This was my reply: Once your order has moved to "Fulfillment" status, we are unable to change or cancel the order. It was not ready to be shipped for 24 hours after placing the order, and I had tried to cancel it several times. I still cannot log into my account, and now I am stuck receiving an order I don't want. Of course now I was told how I am so lucky to be able to "just return the item at the store" but will still have to pay the shipping and the gas and the time to and from, etc. Other websites at which I order all the time allow you to cancel an order up to the time when it ships. So don't order from Kohls unless you want a big hassle.

July's statement was paid off $118.46 by my Special Needs daughter, I was with her, we made a large return of $176. The cashier told us to go online within 24-48 hrs., to see what new balance would be. She said "there will most likely a credit." We both forgot to go online. August we received a bill, balance was $86.11 + $29.00 late fee? I immediately called the 1800# and asked why was there a late fee? That I would gladly pay the $86.11 but there was a mistake to remove the late fee, we've NEVER MADE A LATE PMT., the individual was a outsource CSR, I had a hard time understanding him? I asked to speak with a supervisor, same issue (I was speaking to individuals in Philippines!) I kept asking for them to remove the late fee, they didn't understand I ended up transferred to their FRAUD DEPARTMENT? They put a hold on my daughter's account! I called back each time being transferred to the FRAUD DEPARTMENT?

I took proof of pmt to store where initial account was opened, the store manager Abby opened the account 4 months before. Abby made the call was on speaker my daughter gave her permission to speak on her behalf, once again miscommunication Filipinos are extremely hard to understand via phone, they didn't understand what Abby was saying, they told us we had to submit proof of my daughter's name, mailing address, form of government issued ID, registration, past port and electric bill, water bill AND phone bill NOT CELL PHONE? My daughter only has a cell phone, we submitted her ID with our address, ALL IF THE UTILITIES ARE IN MY HUSBAND'S NAME! My daughter doesn't own a passport!

Abby downloaded the app and my daughter's information, then we saw first hand SHE HAS $300 AVAILABLE AND $40.00 CREDIT FOR A TOTAL OF $340! YET CANT ACCESS HER ACCOUNT BECAUSE THE FRAUD HOLD? Total craziness dealing with OUTSOURCING INDIVIDUALS! I need help for my daughter.

It would seem ordering online, and having the items shipped directly would be the way to go!
Not, OMG! I ordered a coffeemaker Keurig (not a cheap item) sent Fed Ex, delivered 10/1 left on porch. Amazing the party I sent to the garage is always open, and usually right there, so when understood it was not received I have spent the last 3 days talking to the Phillipines. Not only was the connection awful it was difficult to understand, finally diconnected the call and then you get a survey in the inbox "How did we do"? Tried agian same issue wanted me to authorize the new charge to resend the gift, and the credits that were applied would be refunded to me? They could not resend for the same amount, and then I had to wait 10 days for the refund. On the 3rd call I requested the US, he asked me to call the post office to see where the package was? I said FED EX says it was delivered to the porch, he said that is the internal process? Do you think he knew what he was doing? Finally had the order replaced, still not shipped though? And I still will have two charges until the tracking is complete on the first one. I received a 30 credit to make me feel better, now my original charge was 65 the new charge is 75. Somewhere in this process it made sense to the agent, I was done fighting.
So I called the Corp office left 2 messages, finally got a call back at the end of the call I had exactly as much information a policy quotes as I did the day before.
Christmas season is going to be awesome for this company. 128.00 that no one wants a signature confirmation, even on the second order but for some reason Fed ex can't just say here is where it was left and go get it.!
Unless you have the time to waste pick it up and mail it yourself. Or find another source.
** update, had to reorder unit credits were to be applied for the original! Credit issued to CC 45.87 (charge 65.87) and I'm told gift credit in process 49.00. (gifts $ 62.87) even reversing the original order was an issue with math. I spent 30 minutes tring to find out why there was a difference no one could explain. To boot I have to pay an additional 10 for the replacement to be shipped. Bare in mind nothing I did caused this issue..

I placed an order on 11/30 for 2 products, on the day I was supposed to receive them I checked the status and the product was damaged and marked unable to deliver. I completely understand that and appreciate not receiving a broken product. I then called to see if was going to be possible to receive the item prior to Christmas as the products were gifts, this was on 12/11. The first CSR hung up on me while I was explaining the situation to her, I called back at the next CSR seemed to accommodate the problem and provide a solution. When I received the new order conformation email, she had intentionally replaced my original item with a different product, later I found out this happened due to Kohls being out of stock of the 4 pc wine glass set I originally ordered. I understand they were out of stock, but would the CSR did not tell me that, she decided that I should receive this other product that I did not order. When I called back a 3rd time, the newest CSR was very pleasant to talk to and explained that they are having problems with bad employees that DO NOT CARE if the customer is taken care of. After she appropriately explained everything that happened and what the other CSR did, I felt as my problem would be handled and would receive the refund for the 1 product that was out of stock. Then she hung up on me as well. I called for the 4th time and spoke with another CSR and forcing myself to refrain from noticeably being upset explained everything. He handled it sorta, I was supposed to get my refund no later than 7 days. I called today, 17 days after the phone call, and was told it may take up to another 7 days because they have not processed the request yet. I have never received such horrible service in my life and WILL NEVER spend any money Kohls again.