KoodoMobile

As others have stated, Koodo has TERRIBLE customer service, or technically speaking, they don't have customer service AT ALL! They have a promo on right now for new activations and I wanted to speak to customer service to see if they would give it to us (existing clients). There is absolutely NO way to reach a person! Chat says that you can request a call back but when you try, it just keeps asking for more info and saying they are too busy. So... we are switching to another provider and they've lost our business! If you are thinking of signing up with them, DON'T!

I called koodo and apply for 2 connections 39.99 $ each. Koodo told me I will receive sim card by mail and I will be billed after I activated the sim.

Still I didn't receive the sim and not yet started using koodo service but I received a bill of 92$. Just 7days after calling koodo. For what. Never activated the sim. And just 7 days after calling koodo they have billed me 92$ for. Nothing.

I am sharing such horrible experience that occurred even before services started. I will complain to government and advice every one never even think of CALLING. Koodo. As you will get a bill.
Jude

They put data on my plan. Billed every month for it. Said they couldn't t remove it. Said once data on phone it s there forever. They removed it after SIX months... but can t get money refunded on bill. Had to change carriers. They still billed me after that... then they sent it to met credit. 125 on my bad credit report. Nasty nasty firm... should not be allowed license. Have letter ready to send to Ottawa. No one should have to deal with them. Phone calls aren't t returned. Nothing good about koodo. Shame on them... shame on the licensing commission for allowing them to take advantage of people. Very wrong.

Incompetent, inept and totally devoid of anything that resembles customer service. No direct line for assistance ~ forced to use a digital callback system that is a revolving circus of inane, unreliable parrots. Be prepared to sit on endless HOLD, or endure dropped callbacks. This is a TELUS subsidiary that should be put out of its misery, or sold off as a third rate imitator of a dependable mobile carrier.

I was asked to go to Shoppers World KODOS store regarding a missed communication and language Barrier with a Senior person...
I was explain to the store manager about the situation, this particular Senior don't speak much English and due to a Battery issues from older phone, this senior was kinda forced to purchase a new phone and a new plan... They have charged connection fees from the same account.
I was discussing the situation and soon I mentioned that I would like to call head office.
The moment I called the Head office,, store manager called security on me!.
Please please please do purchase KODOS plans. Store manager is crazy dude who has no respect for you or the business it self.
Glad I didn't signed. Myself family friends and colleagues know KODOS has one review.
Really bad news!

Koodo is one of the worse communication provider in history. Please stay clear. I but the line and it was working fine. Then all of a sudden my account got deactivated. I worked up to the customer service representative and they told me as a customer to pay to reactivate the account.

I'm getting charge 19.96 extra every month for "achats d'applications intégrées" that i never purchased. Cannot talk to anyone to get a refund. There are no ways that I would be using my account to buy something. I would use directly my credit card. I am blaming Koodo for this Spam! It is them charging me extra cost for something never bought. Shame on them!