KoodoMobile

Impossible to talk to a person directly. Earliest callback is 24hrs and then they do not call back at the time you selected. Waited an hour from my scheduled callback and still did not get my issue resolved. I wanted to add my email to another account. Do not recommend Kodoo and will cancel my plan once it expires!

I give Koodo 2 stars because it is affordable, but that doesn't justify the horrible support service. Every time I need to ask a question I get nothing! Maybe they are not aware of how much this affects the customer. I just found out that my credit score went down in less than a month because they reported that my payments were not on time. Wrong! But whatever it is the cause, I NEED TO TALK TO A PERSON. That is a right too.

If you were thinking of signing up for Koodo, don't walk, RUN AWAY.
Tried signing up in August, never received a phone but they activated it
Anyway. Cancelled my account and order in October, was reassured all
Charges would be waived. Received a threatening letter with a bill in
January... cancelled my account a second time and was told the balance
Would be credited. Received an e-mail confirming the cancellation and an
E-mail confirming my account had been credited. Fast forward to April
When I receive ANOTHER bill for my (twice) CANCELLED account. The agents
On the phone (when you finally get through) seem very helpful so there
Must be something wrong with their system or their training of staff.
People need to know what they are getting themselves into with this scam
Of a company. I will be warning away anyone who mentions that they are
Considering signing up.

My Koodo works great. But I have no way to contact customer service sometimes. There is absolutely no email address!
And no direct phone number. First you have to spend hours convincing a virtual agent to get you a live call back which is sometimes absolutely impossible.
The virtual assistant keeps asking you stupid questions repeatedly and says they're too busy to schedual a call back!
It happened to me today! I have No Way to talk to them!

I have never been a Telus customer, but I always had the perception that they were the most customer-centric and best service in Canada. Well, if Koodo is any indication, that's a myth. Broken, slow, and constantly crashing (as well as seemingly intentionally confusing) self-service website, infuriating chatbot, idiotic default account notification settings and impossible to change critical settings (like outgoing caller ID name), and while helpful-sounding, still incapable CSRs. Not impressed in the slightest.

Advice to Telus -- don't use your low cost service to undermine your entire credibility by making it crap.

Koodo have been charging me for months for services I never had to begin with, and they are impossible to reach over the phone, which is pretty absurd considering it's a PHONE purveyor. They are going down, and I'm about to leave ship. Don't go with Koodo, it's a rip-off.

Paid $50 extra for easy roam service for trip from Ontario to Ohio june 23 to 26. Service stiopped the instant I crossed the border. No human who speaks english to call. On my return Koodo offered me 5 dollars back for the their bad service not working. I told them to keep their 5 dollars and I woud find a new phone company for the three phones I pay for.

If I could give zero stars I would. Nothing but issues with these people. Hours and hours on the phone trying to resolve issues caused by them. They charge for that! You get passed from person to person, when directly questioned they suddenly forget English or just ignore and go back to their script! Amounts on bills differ from what's said on the phone. I already canceled service and want a copy of my last 3 months of bills. I can't login to anything as my account doesn't exist. They won't send them unless I pay $15.00? What a scam. Today alone I have waisted hrs on the phone and no straight answers. Last month I spent near 3 hrs on the phone with no answers. Koodo likes to steal your money and refuses to help. The store in the mall told me what to try and so I called back, nope! They are useless. Absolutely disgusting! 3 different bill amounts in a month? Avoid them at all costs, The only garunteed things from Koodo is a headache, wasted time and scam!

A representative of Koodo came to my doorstep and misrepresented information. I fell for this trap and have been consistently charged for a sim card that has never been used. I tried to get in touch with this company numerous times unsuccessfully. So, I reported this to TransUnion as this company was obliterating my credit. They sent a letter back to me only to inform me that the company was NOT at fault. I was seething!... But as I continued to read, I saw that they encouraged me to speak with Koodo to resolve the issue and attached a number that I had yet to see while skewering the internet with searches. I called the number and finally got resolution.
The number is *******500. I hope this was helpful to anyone else experiencing difficulty with Koodo.

Tried to buy a phone while the Black Friday sale was on. 2 stores couldn't answer our questions so on the advice of store employees we we attempted to contact Koodo customer service. No luck. After days of trying on Tuesday we got a call back scheduled for Thursday. Days after the end of the sale. Talked to several employees on phone at Koodo. All four admitted delay was Koodos fault but couldn't extend sale price to us. Koodos customer service has had a major drop. Their being squeezed by their parent company and are treating long time Koodo customers with apologies but no action. I would suggest other carriers other than Koodo/Telus