KoodoMobile

If you ever need real customer service or support they will do everything possible to prevent you from being able to talk to a person. The chatbot is useless, probably deliberately so. My mobile internet was down and I needed to go back to the office in order to use the wifi so I could waste my time with the chatbot. Never did get a callback. I will make moving to another mobile provider a priority this weekend as I need the services I pay for to work and I need customer support to be available when the services I pay for do not work. What a concept. Go $#*! yourself, Koodo. What a joke of a company.

I recently purchased a Koodo Simard and ported in my number from Freedom. However, the Koodo technical support person did something wrong, and the porting process was not done correctly. So, my previous number from Freedom is now canceled and I am stuck with a random phone number that Koodo gave me. Despite this, no one at Koodo customer service or technical support has been able to help me resolve the issue. To talk to a person at customer service I have to go through a nonsense bot loop to get a call back from them. And then when I get a callback, the rep puts me on hold for two hours and just hangs up after they cannot solve the issue. This is the worst provider that I have ever seen. Please stay away!

By the way, I also cannot access the self-service portal and they are not even helping with that. It is truly a shame!

I can't say enough about the great service I have recieved and the awesome plans and offers Koodo offered to me. Been with other service providers and have never had the wonderful prices and data services they have provided. I have my son's on your service and they are as happy as I am.

Waited to get a new phone until my tab was paid off.
With getting my new phone i immediately got 3 separate fees totaling 80 dollars.
I tried referencing the tab history to prove it was paid and it was COMPLETELY REMOVED.
Ive been with koodo since 2011. All the history for all the phones was there except the one i needed to reference to prove my tab was paid.
Was on the phone for hours with multiple people including tech support
They wont allow me to view my tab history and said they would give me a credit and didnt.

Such a headache, will be going elsewhere for cell service.

I called to get information about the holiday plans and got the worst 2 representatives. First person I had no idea what he was saying on the phone. Asked to transfer to Cancellation department and spoke with rep. Ulysse. He was extremely rude when i asked to give me the offers which i didn't understand what the other rep was saying. So he kept telling me to cancel my plan because there is nothing else they can do. So i said i will shop around and call back if i decide to cancel but he was insistent that i should cancel right away and don't waste my time calling back. HOW DISRESPECTFUL! What kind of customer service is this? ESPECIALLY DURING THE HOLIDAYS!

Koodo has an Easy Roam phone plan which is included in my contract. South Africa is on the list of 100+ destinations they service. I checked before our trip. We are now stranded in South Africa due to their stringent lockdown and I have not been able to access this benefit'. I have called and emailed but no human is available (during COVID19 you'd think it was the perfect job as people could work from home!) When I troubleshoot, their digital' help blames the country for the no service signal. We have been using my partner's Rogers contract which has been amazing. Internet signal is strong and Rogers has waived roaming fees. I have no doubt Koodo will expect the monthly payment regardless of the fact that they have not delivered the service that is part of the contract

Stay away from this Horrible company! Missleading liers, and thieves. And. Their horrible customer service, avoid at all cost this horrible company, spent a month on the phone about 2 hours each time, and I couldn't get anything resolved. The manager Tamara told me that Antoinette will be taking care of my file while she was going to be in vacations and that request was going to be a smooth transition. When I spoke to Antoinette she provided the most horrible customer service experienceI ever encountered in my life, and she didn't do anything for me. As I was promised by Tamara that things will get resolved. And guess what? They didn't. They just got worse! Avoid taking to Antoinette Tamara, Ali, they will just lie to you flat out!

Koodo had the worse customer service, if you are new comer in Canada, you better choose another phone company, it's been 2 days I make an appointment for call schedule but nobody answered, it send me message about heads up phone but I waited hours and still no answer
Very unreliable company, please do not get Koodo

I've had my privacy invaded viA phone And Internet by making the mistake of going with the following companies: Koodo, Shaw And telus. They hire people who Are rude, mentally unstable, And possibly even dangerous, there Are much better companies out there who do not hire staff who conduct themselves this way. The three companies I've had experience with have shown to be dangerous And possibly even psychopathic. Your info is not safe And I would Advise those with children to be Aware of this. These Are not good people.