KoodoMobile

Purchased a sim card online due to discount ads seen on google only to find out that if an error was made in the input of your address that the customer service team can't correct it and system just automatically rejects the purchase. No advise on updates as to when you'll get your refund or updates of your purchase as well. No one should patronize this company nor it's services

Never, ever have I had a more manipulative and unreliable experience. You cannot trust their customer service to give you either the truth, as you are only able to rely on your bill, no matter the circumstance. I was on hold for over three and a half hours, transferred seven times, and cut off once, all in one day. They are a nightmare and I will never forgive Telusfor sending me to them for cell phone service.

I got a line but was unable to activate it because they refused to pick up or return my call, and they continued to bill me for a line that had not been activated or used for approximately three months. They asked for around $194 and provided no concrete explanation as to why I had to pay service fees or be continually billed for an inactive account. This is daylight robbery, and I hope they suffer the same fate as the people they rob.

Their service is the worst in Canada. Took a significant amount of money as roaming charges. I never use my phone outside Canada. Their system sense the location wrongly. When I am in Canada, they will send a message, "welcome back to Canada " seriously!
So please check your account on a routine basis.
They are money snatchers. Careful

I bought a prepaid card. They installed it and said the phone would be good to go in 1 hour. It did not work when I tried it. I went back for a refund they would not give me one as they said I had used the "service". I could not even access the "service". They didn't care. No refund for me and an easy $45.00 for them. Nice Service eh? They simply don't care. Never again with this company.

After requesting them to disconnect my service they just continuing charging me each month. When I realized about their charges. They said your service is still active. They just denied that they have not got any request for disconnection. They are cheater dont believe them.

Got talked into a deal before Xmas, agreed to an offer to receive 2 sims with unlimited calls and texts and 12 g data on each. Received a $240 bill end of January. Too many hidden fees I was not told about. Very disappointed... way better service providers out there for a reasonable price. Would not recommend Koodo at all!