KoodoMobileReviews 204

I was Koodo client for sometimes and was against negative reviews until I was victimize myself.
I had a package to call Canada, specifically requested to block International and US calling. I know Telus is master mind of stealing money through Koodo. Through out my services with koodo no one called me from Telus but last month I received a call from Telus that my limit has reached to $3xx for US pay per minute calling. I told them that I have fixed billing for Canada calling only. The told me my package include US + international calling. I asked him who changed it and he had no answer but insisted to pay the amount.

I called Koodo and was told that they will investigate the issue. A week later I received a text message that my bill has reached to $6xx. I was shocked again and the first thing I did was to change my phone company.

After multiple calls to Koodo, issue was not resolved and now Koodo is asking it is with Telus what the... Couple of long long calls issue remains the same. Now they have send the case to collections, I will not give up will fight until the last ball.

If anyone has dealt with similar situations, please advice or email me directly *******@hotmail.com

I have a email problem with my A71. The local koodo office here certainly lacks in customer service. All the agent was interested in was getting me another phone. My phone is only 2 years old and never had a problem till couple of days ago. It is hightly unlikely that I will deal with them again. All i was asking for was trying to find out why I could not send or receive email.

I was told it would take 5 business days to resolve an issue. It's now been 15. Worst support ever..

Paid $50 extra for easy roam service for trip from Ontario to Ohio june 23 to 26. Service stiopped the instant I crossed the border. No human who speaks english to call. On my return Koodo offered me 5 dollars back for the their bad service not working. I told them to keep their 5 dollars and I woud find a new phone company for the three phones I pay for.

Koodo gave me international calling but when I looked there were no details on the website about what this meant. I looked several times for it and since they are very hard to get in touch with i ended up assuming that since I'm in North America that international meant to other North American countries. I made my call and was billed $200 for it! When I finally reached customer service they said that I should have just looked under 'roaming' on the site. But I wasn't roaming when I made the call so why would I look there? The info was hidden in an area that I would never look because that area was completely irrelevant to me! They know that this will mislead people and that's why they do it, when they could really just link to the info in your profile.
I stopped using them and they canceled my services but kept billing me monthly. I refuse to pay for a scam so now my bill is in collections and has reached over $1300! DO NOT TRUST THIS COMPANY. There needs to be a class action against them.

I had called Koodos customer service to cancel my plan and they said its done and everything was good only to find out later that I was still being charged for months for the same plan that I had canceled. I called again gave them the ACCOUNT NUMBER so there could be NO mistakes for the second time. They said everything is good now account deleted. I was STILL BEING CHARGED. After countless hours of being put on hold (literally called on my day off when the sun was out and got off the phone when it was pitch dark outside, ate and walked my dog all while being put on hold repeatedly,) the best they could do for me was take $50 off the bill of a phone that was not even being used. I went through different levels of management and who were unhelpful. The best part was when I finally reached the top he told me that if I didn't pay it; it would just be sent to collections. So bottom line they love to steal your money, are incredibly rude and inconsiderate of your time.

I called koodo and apply for 2 connections 39.99 $ each. Koodo told me I will receive sim card by mail and I will be billed after I activated the sim.

Still I didn't receive the sim and not yet started using koodo service but I received a bill of 92$. Just 7days after calling koodo. For what. Never activated the sim. And just 7 days after calling koodo they have billed me 92$ for. Nothing.

I am sharing such horrible experience that occurred even before services started. I will complain to government and advice every one never even think of CALLING. Koodo. As you will get a bill.
Jude

Koodo prevents the use of credit cards by inisting in competely the same client address. If your credit card uses an abbreviation slightly different than that used by koodo your credit cardd is denied. When you try to find out why you are refused use of the on line system which was written by an idiot trying hard to be just stupid. Koodo management are absolutely corrupt in the definititon of client service.

I bought a prepaid card. They installed it and said the phone would be good to go in 1 hour. It did not work when I tried it. I went back for a refund they would not give me one as they said I had used the "service". I could not even access the "service". They didn't care. No refund for me and an easy $45.00 for them. Nice Service eh? They simply don't care. Never again with this company.

J'ai fait affaire avec kodoo
On m'a trop surchargé sur une facture, et je n'ai pas pu parler a personne. Ca me renvoi sur leur systeme numerique et ca marchait pas
J ai ete obligé d aller a une succursale pour prendre un rdv telephonique et tout ca pour parler avec un. Telephoniste qui ne parle pas si bien ni francais ni
Anglais.
Et ce sans parler d innombrables appels internationaux frauduleux,

Bref, c'est mediocre.

The service is horrible they lie they overcharge you phone service is $#*! cuts out everywhere in your home when walking koodo is garbage

I've been with koodo for over 2 years. 2 devices. No bill has been less than $250 and that was for the basic plans, basic phones. Koodo dosen't offer the best newest devices... but charges the same as rogers, bell and others for top of the line devices. Anyway koodo is the only phone company who charged me $180 in easy roam for 7 days out of the country. It's supposed to be $16 a day. What they don't advertise or address is easy roam dosen't cover data... so another $400 bill. The devices are paid off. So its plan and easy roam charges. Now you can't call koodo. They want u to request a call back. 10pm at night... the slot available and booked for callback was 9 30. Honestly the actual service with koodo isn't good either. Comes and goes. Frustrating. All in all ughhh

I had an account with them, they didn't made me aware of possible disconnection limits in time. The sent me an email reminder me of payments, a ccepted it, the next 2 days, the cut off my phone line! Had i know about disconnection limits, i wouldve tried my best to avoid it. I call to inform them about the matter and they are denying me to opportunities to resolve my case and disrespected me on top of it. I ask to even speak to a Manager and they said i cant and refused me the rights of speaking to a manager. This company doesnt care about customers and are not good at communicating pertinent information. So i would strongly advise! BRING YOUR BUSINESS SOMEWHERE ELSE WHERE YOU AS A CUSTOMER MATTERS. You will be happier I you listen to this advice.

Stay away from this Horrible company! Missleading liers, and thieves. And. Their horrible customer service, avoid at all cost this horrible company, spent a month on the phone about 2 hours each time, and I couldn't get anything resolved. The manager Tamara told me that Antoinette will be taking care of my file while she was going to be in vacations and that request was going to be a smooth transition. When I spoke to Antoinette she provided the most horrible customer service experienceI ever encountered in my life, and she didn't do anything for me. As I was promised by Tamara that things will get resolved. And guess what? They didn't. They just got worse! Avoid taking to Antoinette Tamara, Ali, they will just lie to you flat out!

I studied in Canada on an exchange year, and signed up with koodo while I was there, and cancelling my contract since I left has been hell on earth. After I cancelled it, they closed my Self Serve account, which I still need access to pay my final bill, and I since haven't been able to pay it, only for them to threaten to send my account off to a collection agency, because THEY closed my account. I tried to ask the Koodo Assist for help which was absolutely useless, I asked it if I could speak to a live representative, and they said I have to schedule a callback, WHICH THEY DON'T DO FOR INTERNATIONAL NUMBERS (I'm from the UK). I risked the colossal international bill and called them up, only for their call bot to recommend that I use Koodo Assist for my issue, then hang up on me! I'm now beyond terrified of being internationally hunted down by collection agencies, and I honestly feel trapped. DONT USE THIS COMPANY FOR THE LOVE OF GOD>

I can't say enough about the great service I have recieved and the awesome plans and offers Koodo offered to me. Been with other service providers and have never had the wonderful prices and data services they have provided. I have my son's on your service and they are as happy as I am.

His company Koodo. Bad service. Bad representatives. Don't know what they are talking about or can help in any way.
They just keep saying I understand. Really you don't.
They deny your native card for tax purpose which is against Canadian law.
Ccts won't help you.
I am looking for a company that will accept my native card number.
I have never had a problem with any company or store I go into.