We have been waiting now for over 5 weeks and still no delivery, not even an e-mail giving the reason for the delay. I have asked for a refund but today have received no acknowledgement. Please don't buy anything from these people.
I ordered my first lipsticks from Kylie cosmetics, a lipstick kit in Sweater Weather and a lipstick in Angel, both were drastically different than the colors provided. Sweater weather was pumpkin orange and Angel was brown. I even sent photos of it on my pale white skin to show proof that it looked nothing like the photos and they came back and said all sales are final and colors look different on different skin tones. True but they have 3 different skin tones shown on their website and none of that explains how there is orange in a color that should be mostly pink. Also looking back at the photos that they show, Angel looks like a lighter pink on the same model on the site but in reality it is a much darker brown. They really don't care about their products or customers. Below is a photo I took, the color on the left is Sweater Weather and the one on the right is Angel.
I never received my order. I contacted their customer service, but no one got back to me. I tried multiple different ways of contacting them, but still heard nothing back. I'll never be shopping from this website again.
I explained to customer service this shade appears pinky-lavender in color. Customer service agent Karinna tell me it's because of my dark pigmented lips. Extremely rude and racially prejudice. Will never shop here again.
Absolutely bad and low quality products for high prices. These cosmetics made my skin awful. Also customer relations do not work properly anddo not answer any questions. I don't recommend Kylie cosmetics!
Absolute nightmare to deal with! They are not professional take days to reply to an email. Items did not arrive! Staff rude... overall a complete and utter let down. After ten angry emails and threatening to send to write to business bureau a replacement sent two months later. Honestly keep your hard earned money easte of time, just another celeb low quality product
The products are disgusting just like her baby daddy choice.
She has children with a man who promotes deadly riots at his concerts so he can sell tickets which results in the death of innocent children. How can any retailer allow a Kylie Kardashian product on their shelves, it's disgusting. She does zero charity work and brings nothing positive to this world, why allow her shelve space she does not deserve.
It took so long to receive! Amd when it finally arrives, the shades were completely off then what i ordered. And my glasses bristles were damaged. I tried to fix them with washing but it only fixed it partially so i had to purchase a separate brush from another cosmetic retailer... long story short. I was so fed up, i gave them away.
OMG who want 5o pay for the name the makeup is so over priced. Same pigmentation as the dollar stor not kidding.
Save you money and buy something else better
The product I received is NOT the color shown above; it is orange-ish! And they don't allow refunds OR an exchange for a different color?! I wanted to love this product and recommend it to all my girlfriends, but no way now! I will also leave this negative review on the Better Business Bureau website and other websites to inform as many people as possible about my negative experience, and to dissuade them from doing business with this company.
Overview
Kylie Cosmetics has a rating of 1.7 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kylie Cosmetics most frequently mention customer service, credit card and support terrorism. Kylie Cosmetics ranks 700th among Cosmetics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members