Kylie Cosmetics

They billed me twice sent 2 orders when I saw 2 confirmations I messaged them 6 times no one got back to me when they finally did they basically said tough luck now I have to charge it back. I'm in complete shock they were horrible

I just placed an order which I ended up making an error and ordered 2 colors of same by mistake. Saud 72 hrs processing so i attempted to cancel my order and resubmit. I contacted customer service and their response was quote: "All sales are final and the do not accept any returns or exchanges."
72 hours and you can't correct or cancel an order that won't be shipped for several days.
Very sad...unfortunately I will not be a return customer.

I bought several lipsticks and lip liners and never received them. I contacted Customer Service and they responded 2 weeks later "to wait it out and see". Really? I am out $200.00 and asked for a refund. They sent me the link that "refunds were not allowed and all sales are final". I never got my Kylie makeup and no refund? Customer Service is rude and won't help. As the old saying goes..."I guess they think money grows on trees". Don't bother with Kylie products. You will regret it!

Not buying from Kylie Cosmetics again. I was supposed to get some free items with my order, but it was showing in my cart. But as soon as I placed my order two of the free items were gone. I reached out to the customer service to explained the situation and they didn't do anything, not going to send me the items, not cancel the order. As a customer, I'm so upset. Never again buy my Kylie products!

I bought lip pencil and lipstick set in SNOW WAY BAE. HOPELESS! It has no staying power at all. Rubs off as soon as you eat or drink and lasts less than a hour even if you don't. Struggling to complain and return. £29 wasted. I resent her getting rich with this rubbish product!

I bought three shades of liquid matte lipstick. The product is so thin that it goes on like water. Should have known better than to buy a product from the Kardashians.

Wish I would have read the reviews. They do not provide refunds. I see why, they would go out of business if everyone dissatisfied returned their products.

I'll stick with Mac lipstick.

I tried to cancel the same day I ordered and before the order was even put together and was told that cancellations are not allowed once an order is placed, which is absolutely ridiculous! I received the shipment and the lipgloss colors were AWFUL! I contacted customer service on how to return products and was again told that is not allowed. So once they have your money they're keeping it no matter what and your stuck with whatever you received whether you like it or not. I'll NEVER buy anything from this company again!

I've watched their television shows since the beginning. I thought I would try sweet Kylie's lipsticks. That was a mistake. I bought two lip pencils and a lip gel. The colors were rust but online they looked like they were pink/coral. I tried to return them they said the colors on line are just for guidance. They're not the exact colors. And they would not accept return. I just speeded it with American Express. Thank goodness for American Express. I cannot believe this company is successful treating their customers this way I will never buy from them again.

Kylie's comments service is horrible I placed an order before Christmas and I didn't get my order I emailed them several times and they send me pictures and says that package has arrived! But I didn't get it so they are just thinking about making money. I will never buy from them from now on because I have lost a lot of money and they didn't care!

Do not buy from them unless you know for sure that this looks good on you which of course you won't know till you buy it because they don't take any returns/ or give refunds or exchanges! Which means you are stuck with crap you don't want and will never use and you just wasted money on this company! Better to purchase from Walmart's than make the Kardashians richer! Rip off!