Laithwaites

I have filed a report with the Better Business Bureau concerning this company. From the reviews I see on this web site, I am not alone.
My order # is Order #: o*******533 Order Date: 11/07/201. Their website says "Once your wine is on its way, you will receive another email with a link allowing you to track your shipment and view the scheduled delivery date" However I have not received a tracking number. Nor have I received the wine. I contacted the company by email but get the response, "Our Customer Service Team will get back to you within 8 hours." But I never have received a response. I called the company's 800 number and was told the wine would be delivered in 3 days, but it still has not been received. A charge of $80.98 was made to my account on the same day as the order.
NOV 8 2019
Withdrawal Debit Card/WNE*LAITHWAITES WINE *******050 CT Date 11/07/19 *******071
- $89.98. Please let me know if other complaints have been filed against this company.

I ordered several boxes of wine from Laithwaites and my initial experience was good. However, without any of the promotional discounts they offer, I realized I can get the same quality of wine for much cheaper at Costco. Laithwaites wine is average at best. Once I cancelled my subscription, they sent me another box of wine that I did not order. I attempted several times to reach customer service to return the wine, but no one answered the phone or returned my emails. After I started receiving mail from Laithwaites telling me my account was overdue, I reached out again to explain the situation. They let me know that they would get back to me within 3-5 days with a resolution, but I never heard back. This happened on at least 3 different occasions, wasting hours of my time. Now, over two years later, Laithwaites has sent me to collections over something that I didn't even order. A reputable company would never send one of their customers to collections over something they did not order. Amazon does not send me packages that I do not order and then refuse to answer the phone when I try to return the product. I would highly recommend that you stay away from this company at all costs. Absolute scam!

I ordered a Mystery Case of red Wine on Sept 12th 2021. It's now October 22nd and after several calls to customer service over the last 3 weeks and speaking with a supervisor I still haven't received my order. No one can tell me where it is or why I haven't received it. Was told they would call me back after my last conversation with a supervisor on Tuesday Oct. 19th after speaking with them on Oct 18 giving them another chance and no call. I have been a member for over 8 years and have never been so disappointed with Laithwaites Wine Club. I cancelled my wine club and will never order from them again... will see how long it takes to receive my refund!

RSJ New York

Delivery service not as promised and after waiting in all day contacted customer service who were so disinterested that I wonder if they actually want customers or are they now too big to care.

I received a bill from this company for an order apparently placed TWO YEARS AGO! I eventually spoke with Floor Supervisor named "Todd", the highest customer service level achievable apparently as he said there was no one else above him to handle the issue and, while he seemed to agree that this was an excessive time frame to follow up with for billing, they still find it reasonable to expect a payment, after acknowledging that my credit card company did pay, but then six months later reversed the charge apparently... but their out of line accounting practices have put me at a terrible disadvantage to know whether I really owe or not, or how much for that matter.
Ridiculous business practice and I would avoid the headache and go to ANY OTHER wine club and save yourself the headache that could hit in 2018!

Ordered from these guys for a long time but given up now, the amount of paper they send through the post is a total disgrace, I asked them to stop 4/6 weeks ago now or I would not order again but low and behold they can't help themselves with their Christmas offer! Total joke and destruction of the worlds resources all for a sale! NO MORE SALES HERE YOU SHOULD BE ASHAMED, sometimes its every 2 or 3 days so you have slowed down but hey you need to stop printing so much rubbish and bombarding customers!

Maybe there is Karma because after all the reviews I have done a check and reading of this forum saved me a bundle. I had the envelope sealed and tore it up. Basic math for a review is that each represents about 100 customers or more depending upon the product. There isn't one decent review about this company.

Do customers know that every state has a consumer division in the Attorney General's Office to respond to frauds and scams and stop a company from doing biz in their state? Immediately, however, each consumer has to contact their credit card company and get the charge reversed ( sometimes requiring a letter) and stopping future subscription charges.

BTW, always use a check for your first discounted order. If it is not a con then set up your credit card. Finally, anyone else noticing that there are certain ethnic groups starting businesses or buying US businesses and then running them like they are in a third world country without obeying our laws, providing safe products and services, and treating the customer with a problem like something stuck on the bottom of their shoe? Maybe it is just me and the Fake President has no reason to keep laws protecting Americans' air, water, and finances.

Laithwaites must have the worst customer services in the UK, I've been waiting weeks for my card to be refunded and its just not happening, 4 times I've called and promises have been made however still no refund is forthcoming. I asked to speak with a manager about the matter only to be informed none were available, but one would call me back. Well that's never happened, I was even promised a voucher for the trouble, still no voucher and still no refund, I just despair when I hear that there is an issue refunding my card, as when it comes to payment it is out of my a account instantaneously. I cant understand why someone can call you to sell additional cases of wine, but cant discuss refunds which is a marvelous sales tactic. I again sent them an email today about my complaint but in all honesty I don't hold out much hope of this getting resolved. One thing for sure I won't be buying or using this company in the future, I've been a loyal customer since 2019, and spent £3,078.39 and that to me is totally unacceptable to get the treatment I've received.

Laithwaites is a wine delivery service.

Over the past year, Laithwaites has been conducting fraudulent business practices including: (1) Taking deposits months in advance on items, but actually does not ship the products at the promised time - in my case, they didn't ship it at all). It took over 6 weeks (started 12/1 ended 1/14/21) to get the deposit back after they failed to deliver and I spent hours on the phone with their incompetent staff. (2) Laithwaites shipped damaged products and refused to replace them - I had to dispute the charge to get refunded. (3) failed to uphold its product quality guarantee. We received a wine that smelled like a portapotty and tasted like mildew/mold. When we reported it to them, they refused to uphold their guarantee. And (4) Twice this year, I ordered two wines that our patrons enjoy; but, Laithwaites substituted them with alternates of their choice without discussing the replacement with us first. The replacements were NOT the same wine style and instead were cheap replacements that we had already rated as "poor"/"did not like" in the past.

It is clear this business is on its way out. I highly recommend alternate businesses.

We have been a member of their Laithwaites- National Geographic Wine Club for a year and a half. For the most part we have enjoyed the wines. Their booklet that describes each wine, the grower and region is fun and educational. HOWEVER, they do not stand by their written "100% MONEY-BACK GUARANTEE- IF ANY WINE FAILS TO DELIGHT, FOR ANY REASON, YOU'LL BE REFUNDED IN FULL. SIMPLE AS THAT." Last night we opened a bottle we had laid-up from our first order 1 1/2 years ago. It fizzed and was not good. I called to get my refund. They indicated they don't do refunds on bottles shipped over a year ago. Nowhere in any material we received or observe posted on their website do we see such a policy. SO much for their integrity! Since we did not get our refund I cancelled an in-process order and then cancelled our membership. Buyer BEWARE.

I bought a one off dozen wines from Laithwaites a few months ago and have just had an unauthorised charge put on my credit card for $209 from The Wine People so I had to cancel my credit card as I'd never heard of them and hadn't orders any more wine. Now I discover that they are Laithwaites. So much hassle has been caused by this and I'll NEVER buy wines from Laithwaites again. I had to tick one star as it wouldn't accept no stars!

I am writing this review to warn other wine drinkers not to use Laithwaites service under any circumstance. My experience with them has become a nightmare and I'm now considering legal action if my issue isn't resolved immediately. It all started when we ordered a single case of wine months ago, probably June of 2020. Laithwaites sent 6 cases and billed our credit card on file for all 6 cases. We communicated their error with them and they ensured us they'd send return labels within 5 days. After 5 days we received 1 label. Once again we contacted them and said we needed 5 labels not one. After 5 or so days we again received 1 label. This exact scenario went on for several months: we'd ask for 5 labels they'd send 1 which would expire within 2 days.We have called and explained our situation to them multiple times and they are sorry and ensure us they will correct the situation immediately which they don't. We finally returned their wine via fedex on a refused delivery return. We called them and let them know they now had their wine and we needed a refund. No response was received from them. Today we once again called them to ask where our refund was and their response ws we'll give you a $277 refund. Unfortunately that's over $800 short of what they charged on their error. We have no wine and we are out over $1,000 dollars. I feel like they will never return our money unless we file suit. We have spent hours and hours dealing with this company just to be ignored. We are not vindictive people. All we want is our money. They have both their wine and our money.

The wine was low quality and when we cancelled our subscription they charged us again and again until we were forced to cancel our card. What a scam.

Wow... I have not experienced ANY of these issues... the wines are great, I can ALWAYS push back a box (which I do quite often, since I'm not always ready for more wine) customer service was VERY friendly and helpful the one time I had to call (after an additional box was sent out for delivery that i didn't order) I love the educational inserts with pairings and optimal aging time and I love that i earn Southwest points with every box! And I fully knew that i was signing up for a supscription when i signed up. I recommend them to all my friends!

Had one box of wine which was OK but nothing special. They then took another payment without my consent and tried to deliver another box. I refused delivery and my bank reversed the charge.

What a PIECE OF GARBAGE this place is. Just awful. Now 13 days after the original scheduled delivery date. 3 unanswered e-mails. On hod over 20 minutes with no answer.

I haven't seen a single bottle of wine, and they sent a direct mailer to me. How in the world do you have an enormous marketing push without being prepared to execute?

I've had the excuse that "they're moving warehouses"

WELP - WHY IN THE WORLD DID YOU LAUNCH A NATIONAL MARKETING CAMPAIGN WHEN YOU'RE MOVING WAREHOUSES.

This almost seems criminal at this point.

STAY AWAY