• LaLa Mira

LaLa Mira

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Overview

LaLa Mira has a rating of 3.3 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaLa Mira most frequently mention many compliments, beautiful dress, and good quality. LaLa Mira ranks 15th among Dresses sites.

  • Service
    145
  • Value
    146
  • Shipping
    145
  • Returns
    143
  • Quality
    143
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
368
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How would you rate LaLa Mira?
Top Positive Review

“Highly recommended.”

Dominika K.
11/22/18

Thank you so much very pretty. Very well packaged. Fantastic customer service. Lovely dress as shown in picture. Highly recommended. I can't wait to wear the dress for my event! Will be ordering again soon.

Top Critical Review

“Horrible, they delete my honest negative review”

Tamara G.
4/24/19

They do not let negative reviews on their site so I commented in the picture of the dress I ordered on Instagram. They deleted it. They want you to believe they are a great deal. With only positive feedback and "happy" customers. They did not allow for my return even with pictures I sent clearly showing the dress is NOTHING like the picture. Please do not waste your money. I ignored all the bad reviews because they still had over 3 stars which was a huge mistake. My bank is currently disputing the charge as fraud.

Reviews (696)

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Reviews that mention popular keywords

return policy (56) lala mira (49) customer service (147)
Thumbnail of user angelam472
1 review
1 helpful vote
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April 10th, 2019

I ordered a dress for my daughter. The dress showed no sequins yet when received was covered in sequins. It looked very cheaply made and was not what we thought per the website. I asked for an exchange and after 5 emails back and forth was given this response:
There is nothing wrong with the dress itself. The difference is acceptable. It's unfair for us to take the responsibility. Just keep the dress or you can send it to your friends or resell it locally. The return is really not possible.
Please NEVER EVER order from this website!

Thumbnail of user catherines194
1 review
1 helpful vote
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September 27th, 2018

I got really nervous bc AFTER I had ordered the dress I ran across these reviews, I even went ahead and bought another " just Incase dress " if the reviews turned out to be correct. I do not know why some have had such a bad experience but ours was great. We got the dress in the expected amount of time, it is made of beautiful material the color is exactly what we wanted. Could not be more please. Thank you all.

Thumbnail of user brendaw440
1 review
1 helpful vote
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April 19th, 2020

This is the ugliest dress ever! Very cheap flimsy material, cheaper looking than tricot! Customer service is absolutely the worst ever! Will never recommend this company, I am just out 200.00! Don't want to even give 1 star!

Thumbnail of user larb1
1 review
1 helpful vote
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March 27th, 2019

The dress looked nothing like the picture. Worst customer service. They did not honor their 7 day return, but instead told me to resell it somewhere else or to give it to my friend. This was very unprofessional.

Thumbnail of user sandraliezlo
1 review
0 helpful votes
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April 9th, 2019

I do love the dress so much! The shipping was fast and customer service was good. Unfortunately I still had to get it altered because it fit a little funny on me despite giving them the measurements of my arms. Overall I think the quality is fantastic for the price! Thank you Lalamira! I will share my wedding look soon!

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Thumbnail of user tawniet
1 review
5 helpful votes
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March 1st, 2019

Worst dress I have EVER bought online in MY LIFE. This company is awful. They are deceitful and fraudulent. Please don't make the mistake of purchasing a dress from them--- the glowing reviews under the dresses are not what they seem! They review the reviews and wont post anything negative. It's a scam! The dress I bought came in the wrong sizing and didn't fit at all (I used their sizing charts) and in cheap material! The photo was satin and it was some strange cheap cotton blend or something? I contacted customer service who says they will return orders if you contact them within 7 days (which I did) but said because it's the size I ordered they wont return it. They also told me to give it to a friend or resell it locally... what the hell? Nobody would want it anyway. Bad company. Bad dresses. Please save yourself and run the other way. And if you did like me... then file a complaint or dispute the charge against this fraud company so they can be shut down!

Thumbnail of user ssnieg
1 review
0 helpful votes
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April 15th, 2019

I love it! Got so many compliments when wearing it. Everything was great about the dress. Color was popping! It was very comfortable to wear. Will definitely recommend. I will be ordering from here again. Thank you. 100% satisfied customer

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Thumbnail of user adinas20
1 review
1 helpful vote
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April 8th, 2023
Verified purchase

The two dresses I ordered are way bigger than the picture and don't fit my daughter. They allow no returns for wrong sizing. Better to order from a place that allows you to get better costumer service with their business. They have a Bad business plan.

Products used:
None

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Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user siwanh
1 review
0 helpful votes
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May 29th, 2019

Dress took ages to arrive. When it arrived it looked nothing like what's in the pictures. Material was cheap. Shape was very strange. The material jutted out a lot at the waist and looked ridiculous. Ordered a standard size. Contacted customer services, turns out that the company does not adhere to any of the selling laws. They refused a refund so lost money. Will be reporting company.

Thumbnail of user roelw2
1 review
1 helpful vote
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May 25th, 2019

Great quality for the price! Everyone thought the dress was custom made when I wore it. Only downside for me was that I had to order 2 sizes up based on the hip measurements, and then have it taken in on my waist and chest area, which would have been fine except the top straps were super big on me and did not stay put the way the photo shows. That being said, if you match the measurements exactly (and don't have weird measurements like me) the dress should be perfectlalamira

Thumbnail of user olgak44
1 review
1 helpful vote
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August 16th, 2018

Do NOT purchase anything from this website. ALL a scam! They use pictures from various websites to promote and sell their dresses. When you receive the dress, it's nothing like what you think or hoping for. They do NOT take returns but tell you to give the dress to a friend and take a loss. Read reviews. ALL A SCAM! I didn't do my research and got scanned. I'm warning you to stay away and save your money. You will thank me later.

Thumbnail of user hym1
1 review
1 helpful vote
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July 25th, 2021
Verified purchase

Used their chart measurement for my daughter and was wrong. After back and forth e-mails, they wouldn't exchange for the correct size. The wedding is in 3 weeks so I bought a larger size and paid another $21.99 in shipping. I emailed them the dress measurements next to a tape measure with the website not correlating in size and they still refused an exchange. If my cousin didn't ask to buy from this store specifically to match the other flower girl dresses, I would never buy from this site! What a rip off. I can find a better quality dress from Amazon with cheaper shipping.

Tip for consumers:
Don’t buy anything from them. Poor quality not matching the photos and wrong measurements.

Products used:
None.

Service
Value
Shipping
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Thumbnail of user nikkid46
1 review
0 helpful votes
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May 8th, 2019

It took a little while for the dress to ship, I was actually surprised it came in on time but once it was shipped, it got to me quickly. Only bad thing I can say is that the communication could be better. But the dress itself was flawless. The material was great and it was exactly how I wanted it. I added a slit to it, that this company actually put in to for me with no additional charges.

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Thumbnail of user kindleb
1 review
0 helpful votes
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April 27th, 2019

I ordered this last minute for a formal event I was going to. It came in 2 day shipping. I was actually really surprised how well it was packaged and how nice the material was. It has a corset back so the size can be adjusted a little. It is very long but I could still manage dancing.

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Thumbnail of user francisb70
1 review
3 helpful votes
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March 27th, 2019

Dresses are poorly made and they have no return policy. We ordered a dress for our daughter's prom. We were very careful about getting her measured properly and ordered the correct size, but when the dress came in it was way too big. They refused to take the dress back telling us (in very poor English) that it was our fault and we needed to go find a tailor. I would suggest avoiding this company.

Thumbnail of user mariap529
1 review
0 helpful votes
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July 28th, 2019

I loved my dress - it was really beautiful. Despite having extensive alterations in the UK (£250 worth) it still worked out to be excellent value. The zip broke first time I used it but I intended always to have the zipper taken out and a corset back put in so it didn't matter. The corset back made it perfect and the whole bodice needed taking in, more boning, adjustments to the drape and split, and the front shortening. But everyone has raved about it and I have had so many compliments on my amazing dress. It was perfect for my tropical beach wedding. And for under £400 total I am very happy indeed. All I would say is be prepared that if you buy a dress from abroad like this you have to budget for alterations by a decent seamstress at home.

Thumbnail of user stephanier263
1 review
2 helpful votes
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November 6th, 2018

After several messages back and forth and wanting to return a dress.
Hi

All of our dresses are inspected carefully before shipped out so that there is no problem with it. The problem is caused by yourself. Our tailors are experienced and will never make such a mistake. Then, we do not accept return in this condition.

Take the dress to a local tailor to have it fixed.

Thumbnail of user annamariab10
1 review
2 helpful votes
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October 18th, 2021

These are frauds they have taken £167.88 from my bank account I did NOT receive the dress I ordered. I've emailed you few times it just comes back to me and just ignores me. This isn't a false review. I want my money back it was for my sons wedding. No confirmation email neither. It is also against the law to keep my money and the dress I ordered

Tip for consumers:
Don’t send them money. Chinese rip off

Products used:
NOTHING

Value
Thumbnail of user minervaf2
1 review
4 helpful votes
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June 16th, 2019

I wore this dress to my prom and I absolutely astonished everyone when I told them I only spent $180 on it, they were all drooling on their less-pretty, $400 dresses. I put a petticoat under because I wanted more poof. There is a lot of layers and the dress is very heavy so if you're new to walking around in a huge dress I would suggest get a petticoat to lift the layers away from your legs. I absolutely loved this dress, I definitely recommended lalamira to about a 1000 people

Thumbnail of user jamied152
1 review
1 helpful vote
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May 2nd, 2019

I purchased a prom dress for my daughter. The dress came and unfortunately was too small. I packaged it up right away sent an email to the company for return information and ordered another one just like it in a larger size. After multiple emails and pictures proving the dress was too small, I was told; there is nothing wrong with the dress. It's not fair they have to take it back. Sell it to one of my friends. Mind you I already bought another dress, so the company did not loose anything from me. I am just sick and I hope no one else has to deal with this. Rest assured I will never use this company again and I hope who ever reads this thinks twice as well!

Thumbnail of user sashah89
1 review
1 helpful vote
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April 11th, 2023
Verified purchase

I would give 0 stars! I ordered my wedding dress from lalamira when it finally arrived it looked nothing like the picture, the dress came with a ton of glitter on it and the sizing was even worse! I filed a complaint but the manufacturer, who you cannot physically speak with, emailed me back saying the dress was "adequate" and they would not refund my money. I even found out they "re-use" other website reviews for that dress. They told me to try and sell it, but who would buy this mess of a dress. They really don't care about customer satisfaction or quality for that matter. I was then told "my understanding would be appreciated". I'm extremely disappointed in the lack of accountability after spending all that money. Please do yourself a favor and DO NOT buy a thing from this company!

Tip for consumers:
Company seems like a scam! Really disappointed on the craftsmanship and they don’t care about customer satisfaction!

Products used:
Wedding dress

Service
Value
Shipping
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Thumbnail of user amya768
2 reviews
5 helpful votes
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March 15th, 2021
Verified purchase

Warning to other brides, do not buy a dress from LALA MIRA! I ordered a beautiful WHITE wedding dress. When I received my dress it was in a small box all bunched up. It has lavender flowers on it, not white! They are now refusing to refund my money since they state they sent me what I ordered.

Worst customer service ever and all they do is lie. They just want to take your money.

Tip for consumers:
I would never ever recommend this site.

Products used:
Bought a wedding dress that looks nothing like the picture.

Service
Value
Shipping
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Thumbnail of user alexandras191
1 review
22 helpful votes
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September 15th, 2020

The little girls dress that was supposed to be made of long flowy material showed up in stiff satin and tulle. Nothing about the dress was like the picture or description online. When I asked to return the dress, they insulted me and said it was "common sense" that not everything will be the same as the picture. They only allow two pictures with a max of 2 MB, which is difficult when trying to show what's wrong. They told me to "sell it to a friend". I am still going back and forth with them but have disputed the charge. I never write reviews and try to always find the good in whatever it is, but this is absolutely ridiculous. I wish I would have checked here prior to ordering.

Thumbnail of user ashleyd199
1 review
2 helpful votes
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October 29th, 2018

This company has some of the worst customer service and product I have ever come in contact with. I ordered 3 dresses as potential bridesmaids dresses. After measuring myself I used THEIR sizing guide to determine my size. These dresses still came far too big. In order to return them they required a legitimate reason, which I had seeing as their size chart guided me to order the wrong size. They also required pictures showing the issues, I provided them and they still refused my return as well as extremely poor, rude, customer service.

Aside from all of that, when I ordered these dresses I was required to send a photo of my driver license and credit card to verify it was me (Obviously blacking out most of the information). I have never been asked this from a company before. I should have known this was a scam from the beginning.

Thumbnail of user heatherr211
1 review
12 helpful votes
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March 6th, 2019

I couldn't be more pleased with this dress. This is my fourth year of buying prom dresses for my daughters, and my first year of shopping for it online. I usually spend $400-$500 for the dress, and another $50-$100 for alterations. Because this dress was made-to-order - no alterations are needed! The quality exceeded my expectations! Tip: For custom measuring (well worth the extra wait time to avoid alterations later) - take measurements twice, on separate days. This way, if your measurements differ, you can figure out why and really be sure that you're sending correct measurements.

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Thumbnail of user vanessas158
vanessa s.

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