• LaLa Mira

LaLa Mira

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Overview

LaLa Mira has a rating of 3.3 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaLa Mira most frequently mention many compliments, beautiful dress, and good quality. LaLa Mira ranks 15th among Dresses sites.

  • Service
    145
  • Value
    146
  • Shipping
    145
  • Returns
    143
  • Quality
    143
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
368
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How would you rate LaLa Mira?
Top Positive Review

“Highly recommended.”

Dominika K.
11/22/18

Thank you so much very pretty. Very well packaged. Fantastic customer service. Lovely dress as shown in picture. Highly recommended. I can't wait to wear the dress for my event! Will be ordering again soon.

Top Critical Review

“Horrible, they delete my honest negative review”

Tamara G.
4/24/19

They do not let negative reviews on their site so I commented in the picture of the dress I ordered on Instagram. They deleted it. They want you to believe they are a great deal. With only positive feedback and "happy" customers. They did not allow for my return even with pictures I sent clearly showing the dress is NOTHING like the picture. Please do not waste your money. I ignored all the bad reviews because they still had over 3 stars which was a huge mistake. My bank is currently disputing the charge as fraud.

Reviews (696)

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return policy (56) lala mira (49) customer service (147)
Thumbnail of user cassiee7
1 review
2 helpful votes
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July 18th, 2018

I received the dress which I had to get fitted again my way as the sizes are all wrong but then received a text message saying I owe £25 for tax charges. I have already payed £17 for shipment so taxes should have been payed but if this is a uk site then why should I get custom charges anyway as Im in the uk as well? Nearly 40 pound on top of the actual dress price and still no email back from them

Thumbnail of user amyd357
1 review
6 helpful votes
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May 23rd, 2019

This company is a total scam. First, they make it seem that they operate out of the United Kingdom when in fact they are operating out of China. Second, their return policy is fraudulent. LaLa Mira doesn't actually accept returns. I received a wedding dress that looked nothing like the one that I ordered and was so poorly stitched that there were large gaps where the lace hadn't actually made it through the sewing machine. When I wrote customer service to tell them that I had received a defective dress and request a return form, this is what I was told: There is nothing wrong with the dress itself. The difference is acceptable. It's unfair for us to take the responsibility. Just keep the dress or you can send it to your friends or resell it locally. The return is really not possible." Absolutely a scam!

Tip for consumers:
Do not order from LaLa Mira!!!

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Thumbnail of user stephaniet1053
1 review
5 helpful votes
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September 30th, 2021
Verified purchase

This company does not honor their return policy. And will suggest reselling to a friend or consignment shop. You cannot verbally speak to anyone & the only way to communicate is after 1am via email. If there is a chance you will not be satisfied with ordering from a picture online, do not use this company. Initiating a return within the same day of receiving your item will leave you disappointed!

Tip for consumers:
Quality of dress vs pictures are not the same.

Products used:
Wedding dress

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Thumbnail of user rachell239
1 review
10 helpful votes
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April 22nd, 2019

Received a lot of compliments on my dress and I looked absolutely stunning with it on. I wish the material was a little more silky because it would have made the dress more sexy. I wore this dress as the maid of honor at my sisters wedding. The picture I will submit will have an added garment with it that does not come with the dress. I would recommend this dress to any type of formal event you will turn heads for sure. I ordered the color burgundy, however it turned out more reddish to me, nothing like the color the ladies are wearing in the promo shot. So I would be mindful of that when ordering from this site.

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Thumbnail of user thaddeuss20
1 review
0 helpful votes
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May 23rd, 2019

I honesty loved this dress. I kept getting so many compliments and people kept telling me I look like an actual princess. I got the color the same as the picture and it came out to be rose gold which went perfect with the prom theme. I would definitely order from here again.

Thumbnail of user amiej4
3 reviews
7 helpful votes
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September 20th, 2018

Me and my mom ordered this dress, I was a bit apprehensive because usually the real thing doesn't always match with the picture online, and there were no reviews on this dress, none with pictures. But to my suprise, it came a month early, and was almost exactly like what was shown in the photo. But i had ordered it in pearl pink, i also ordered it a size larger than what i was expecting, because my mom has tailoring skills and we would opt to do it ourselves. I would recommend this dress! Its affordable and chic

Thumbnail of user robing192
1 review
1 helpful vote
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October 29th, 2018

Do not buy from this site. We emailed them to get a return label and are told it's outside of the 7 day return policy. We didn't get it on time, it was nothing like what the picture looked like and we did try in the 7 days and got their automated reply... now they say that we are late. I am disputing with my credit card company instead. This is absurd that a person has to fight like this to get a return of crappy merchandise!

Thumbnail of user madysonc
1 review
0 helpful votes
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June 13th, 2019

I purchase this dress for my daughter prom 2019 excellent excellent choice. We add on some Gucci stripes but dress was amazing with or without... Love it purchase 2 dress from this site the make with well put together very high quality... lalamira

Thumbnail of user cassandrab185
1 review
0 helpful votes
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April 25th, 2021
Verified purchase

Lalamira.con mentions on their website that they provide high quality dresses, fast shipping, and great customer service which is not the case at all in any area. The dress that arrived at my house is hideous. It looks like something made by a toddler. It looks nothing like the picture advertised. Please see picture below. FALSE ADVERTISEMENT! They did not send the dress at the promised delivery date and I still have yet to receive my refund after a month of trying. DO NOT!, I repeat Do NOT buy anything from this website. It is a complete scam. I am so disappointed and I will let every website, review, and social media platform know about this scam of a website.

Products used:
Flower girl dress

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Thumbnail of user antonijak
1 review
3 helpful votes
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April 4th, 2019

Absolutely disgusting service and a big scam! They don't follow their return policy guidelines lol you'll be lucky to get a response back. My dress was faulty and got advised to sell it or give it to a friend that's the response I got it's laughable. Very upsetting I hope this doesn't happen to anyone else Big fraud

Thumbnail of user alinh
1 review
1 helpful vote
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April 29th, 2019

This dress was our first ever order from LaLa Mira, We were a bit nervous but the dress arrived very quickly and it was absolutely perfect! We had ordered a custom size for my daughter and it fit her perfectly. She wore this dress to her First Holy Communion and it was, by far, the prettiest dress in the entire class! We had people stopping us, wanting to know where her gown came from. We were so very pleased with this whole process! We will definitely be returning customers at lalamira.com!

Thumbnail of user amandaj400
1 review
0 helpful votes
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August 18th, 2020

Non existent return policy. Don't bother. Dress came and was too small, they require pictures for returns and then said it was the size I ordered, so they won't take it back. Their suggestion: find a tailor. Not even taking into consideration the dress is not as good looking as pictures on their site. Disappointing.

Thumbnail of user maryr459
1 review
2 helpful votes
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July 22nd, 2018

Do not not not use this site its a rip off the dresses are badly made and crude looking. They won't let any negative reviews on their site they control that so all you will find is positive ones I will try and attach two photos to this review of what I was trying to buy and what I got I won't have to tell you which one I received

Tip for consumers:
Don't waste the money

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Thumbnail of user frankr235
1 review
0 helpful votes
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May 15th, 2019

We ordered a dress for my daughters prom. We did custom sizing and corset back. She also asked for a lower start to the leg split. It was done Perfectly! She looked so beautiful. Thank You for quality craftsmanship and such reasonable pricing. Can't wait for her graduation dress to get here!

Thumbnail of user macathajm
1 review
0 helpful votes
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October 11th, 2018

Great dress. Measurements were true to my custom request. Quality material and the lace is gorgeous. Great price for a beautiful dress. From placement of the order to delivery, the process was quick and efficient. I have never ordered a dress online before and this experience was extremely positive and encouraging.

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Thumbnail of user jordany9
1 review
0 helpful votes
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April 24th, 2019

I ordered this dress to have a sample for my bridesmaids to try on and in hopes that it would fit one of them. I chose the "picture" color and it is the exact color of the picture. The dress is great quality and is plenty long enough for 2 of my taller bridesmaids. I received it within the time frame the site gave me for delivery (10-14 days). I do recommend this site if you are looking for a dress not sold in stores.

Thumbnail of user fernande
1 review
0 helpful votes
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April 27th, 2019

The dress was absolutely stunning. Very good for occasions. Great price/quality. Looks more expensive than it is. Fits very well. I was so surprised that this fit the way I needed it to! Sometimes it's really hard to order things online that fit. But this worked!

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Thumbnail of user christinel196
3 reviews
2 helpful votes
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September 20th, 2018

I was extremely nervous ordering from this site, for such a beautiful dress at a low price I didn't think this dress would come out as nicely as it did. I am so excited to wear this, I'm going to two proms so will be ordering again! Thank you so much! Sizing was a little small so I would go a size bigger.

Thumbnail of user elvasag
1 review
0 helpful votes
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April 20th, 2019

I'd give six stars if I could. This dress is beautiful and superbly designed to hide any flaws. I needed a dress that I could stuff into a suitcase and then throw it on without a problem, and this was it! I got the gorgeous color, it is exceptional. The dress fits beautifully, you can choose to wear a bra if you want. The price is right, too - my original plan was to possibly leave it on our vacation if I found my suitcase too full of souvenirs / goodies, but it folded up so nicely that I didn't have to!

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Thumbnail of user mathewc62
1 review
1 helpful vote
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June 12th, 2019

This dress was perfect for my prom! I got it in gold and it looked beautiful. I would recommend ordering more than a month before your event to guarantee it comes in time. Other than that though, the quality was amazing and it worked perfectly! No complaints with the dress itself at all! Lalamira

Thumbnail of user libbyo2
1 review
0 helpful votes
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May 19th, 2019

This dress was absolutely gorgeous! The sizing was true to size. As long as you follow the measuring instructions the dress will fit perfectly. If you don't want the dress to touch the floor submit exact measurements. If there are only a couple I ache extra a petticoat will help lift the dress some. The dress was three inches longer than my daughter's measurements but the petticoat purchased here helped. By the way, she was stunning and received many compliments!

Thumbnail of user elisat16
1 review
0 helpful votes
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June 18th, 2019

This dress was so beautiful.If you do buy it I suggest you customize and make the bust area a inch or two smaller than your actual size because it fit a little big in the chest and the little sparkles get everywhere.Other than that this dress was perfect. Also, i would buy the dress early so you can get it altered if you want because the train is a little long.

Thumbnail of user geographym
1 review
0 helpful votes
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February 26th, 2019

I didn't want the traditional mermaid dress but something elegant and timeless, like getting married in an Italian vineyard. Needless to say this dress was IT. The lace was beautifully crafted and I couldn't have been more happier. I received an abundance of complements. Thanks to the team who made this dress and door making my day extra special!

Thumbnail of user nikkib148
1 review
24 helpful votes
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June 10th, 2020

Horrible! I bought my here and gave them my exact measurements. The dress came in, everyone was a little socked because it did not look the same as the picture but I still tried it on and when I did... I just cried. You could fit 2 of me in this dress. I sent them pictures and confirmed my measurements and NOTHING! They refused to return or exchange. I would advise everyone to stay away from this company!

Thumbnail of user yoselinb
1 review
0 helpful votes
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August 25th, 2021

The quality was synthetic and the measurements where incorrect. There return policy is a lie they won't accept the return or refund your money. Will never again buy from this website or recommend it to anyone. DONT BUY!

Products used:
A wedding dress

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Shipping
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vanessa s.

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