• LaLa Mira

LaLa Mira

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Overview

LaLa Mira has a rating of 3.3 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaLa Mira most frequently mention many compliments, beautiful dress, and good quality. LaLa Mira ranks 15th among Dresses sites.

  • Service
    145
  • Value
    146
  • Shipping
    145
  • Returns
    143
  • Quality
    143
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
368
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How would you rate LaLa Mira?
Top Positive Review

“Highly recommended.”

Dominika K.
11/22/18

Thank you so much very pretty. Very well packaged. Fantastic customer service. Lovely dress as shown in picture. Highly recommended. I can't wait to wear the dress for my event! Will be ordering again soon.

Top Critical Review

“Horrible, they delete my honest negative review”

Tamara G.
4/24/19

They do not let negative reviews on their site so I commented in the picture of the dress I ordered on Instagram. They deleted it. They want you to believe they are a great deal. With only positive feedback and "happy" customers. They did not allow for my return even with pictures I sent clearly showing the dress is NOTHING like the picture. Please do not waste your money. I ignored all the bad reviews because they still had over 3 stars which was a huge mistake. My bank is currently disputing the charge as fraud.

Reviews (696)

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return policy (56) lala mira (49) customer service (147)
Thumbnail of user giovannyl
1 review
0 helpful votes
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April 12th, 2019

I wanted a dress that I would wear on occasion but that would not be too expensive or too dressy for day time wearing. This dress is a wonderful fitting dress, very flattering and the skirt is full enough to be attractive without being either too short or too long. I love the color. I have not yet washed it, but will likely wash in cold and hang to dry. I am an active 65.

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Thumbnail of user euniceg21
1 review
0 helpful votes
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April 18th, 2019

I would really love my dress but the thing is I have to custom my size but at the last option for height, well it doesn't go to my height as an option and was wondering if they be any other way to place my order.

Thumbnail of user jaym337
1 review
12 helpful votes
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May 3rd, 2019

Is not so hard to be prom queen, especially when you're wearing the Sexy Sequins Halter Neckline Floor Length Prom Dress, right? From her elegant black color that manages to impose with the color intensity and the high quality of the material it is made, texture, shape and design, to sequins belt surrounding the original model in a top of the dress and continuing in the bar support surrounding the neck from the back, leaving a portion of this to be viewed. Her elegance is underlined by the very sexy shape that gives it to the upper body, managing to create an attraction in this area. Nothing can compare with an elegant evening dress that makes a woman shine in the eyes of all! I recommend it to all parties that have respected dress code!

Thumbnail of user gilbertoo6
1 review
5 helpful votes
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October 10th, 2018

Please, Please, Please, do not order anything from this site. They shipped the wrong size and won't take the item back. They will always ask you to sell it to your friends or give it away but will not be responsible for their mistake. Don't let these people get away with this behavior post your reviews and contact your bank, dispute the charges.
We have to stop our friends from buying from this site.

Thumbnail of user chloeb117
1 review
0 helpful votes
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May 28th, 2019

When I ordered my dress for prom, I was a little hesitant on ordering online since it is risky and was only £96.98, but I am so happy with the dress I received, it is beautiful, the slit is a little too low but I can still walk in it and is a little big around the top area but that's not their fault, it's a beautiful burgundy colour. It took about 3 weeks to get here and they did lose it in the van so it was a day late but it was worth the wait, I definitely recommend this website!

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Thumbnail of user akeylar
1 review
0 helpful votes
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April 20th, 2021

I ordered a dress that was to be my second dress for my wedding. It looked gorgeous on the website, body con fit with flowers at the top. I ordered it in a champagne color. When the dress came the color was right, the fitting was off (very large in the shoulders) and the flowers, which were basically hot glued on with little jewels were coming off. Several jewels and half a flower came off in the bag! I didn't even have to try it on for things to fall off.

Per their return policy, I asked for a refund due to the damage and they replied saying that the damage was caused by me! And I would not get a refund! Absolute madness. Why would I damage my own dress?!?! I've emailed to ask for another review but I think this company is a scam. The quality of the dress was not high and overall, while they are responsive, it was a waste of cash and time.

Tip for consumers:
Don’t use this site.

Products used:
None.

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Thumbnail of user sp192
1 review
5 helpful votes
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March 24th, 2020

This company is horrible. I paid $80 for a IVORY lace flower girl dress for my daughters wedding. The dress they sent was Snow White. They asked for photos and said they determined the dress was ivory through a picture. Not even close people. They won't even honor an exchange.

Thumbnail of user kall56
12 reviews
13 helpful votes
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March 18th, 2020

The sizing chart is not accurate. You spend a lot of money on these dresses and they don't allow an exchange. When spending that amount you should be able to exchange it with the right size. Please google and read the reviews on wedding wire. I wish I had read these before I purchased. They are knockoffs from real designers and do not fit properly. Try Mia Bella Couture!

Thumbnail of user tammyc157
1 review
2 helpful votes
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September 28th, 2018

Dress quality was not what was intended on the Website. Try to get an exchange or return and they absolutely refuse to work with me. In the breast area there was a circle patting that was obvious when you put it on and major breast look like you had a Large pepperoni on top of your breast. I would never buy anything from this site again

Thumbnail of user rachelas
1 review
0 helpful votes
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September 11th, 2018

It may not look exact but its perfect. I took a chance ordered it 1 year in advance. My daughter is tiny so i ordered it a little big she still has a year to grow into it. Very pleased. She has a undershirt on because its a little big. She is 7 years old still in 5/6 clothes. I ordered her a size 8

Thumbnail of user ok7
1 review
1 helpful vote
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September 1st, 2018

Your review is all a lie. Lalamira mailed wrong dress and refused to take it back or refund the money. There website say, 7 day returns. It's a lie too. Karen, I hope your experience was worth the 4/5 stars. Clearly your dress was not all that. Lalamira should be banned to sell anything. They are a fake Chinese company that 5 years old kids make the dresses. From results that is exactly what it looks like. Do not waste your time or money on the trash lalamira sells.

Thumbnail of user fawnburlisonl
1 review
0 helpful votes
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December 4th, 2018

I absolutely loved my dress and received so many compliments. The dress fit perfectly and actually received my dress a day earlier than expected delivery date I will definitely be ordering from this website again.

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Thumbnail of user tracys766
1 review
3 helpful votes
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April 20th, 2021

I purchased 2 flower girl dresses. They did not look anything like the dresses in the photo. Also both dresses were not finished. I contacted them and asked for a refund or to get the dresses completed to match the dresses in their website photograph. They told me that I should expect the dresses to look different then the website. I sent them photos of how the dresses were not done. None of the lace or ruffles were added to the dresses. Horrible craftsmanship. They then ghosted me and never heard from again. Out $200.00

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Thumbnail of user henrielynm
3 reviews
1 helpful vote
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September 27th, 2018

Worn by my maid of honour at my wedding, based on the time we had we bought a bigger size to accommodate her bum but needed to have it adjusted to fit her bust. We expected it to be long based on other reviews but the colour and fabric was first class. It went well with my wedding and worked well with the other dresses.

Thumbnail of user elizabethb2929
1 review
1 helpful vote
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December 3rd, 2022

I would have given this 0 stars if I could! I ordered a flower girl dress for my granddaughter and when it arrived, I was shocked. The fit was not even close to what the measurements are for that size. It gaps open on the sides and shows so much skin. The lace is scratchy and cheap. The bottom is huge and the flowers on the belt are big and ugly. We wrote to the company immediately, including pictures and they sent a duplicate email to my daughter and then to me. They show that they have a 7 day return policy and we reached out in less than 3 days. They said to take it to a tailer! For what we paid, we could not believe that they would not refund the money. The dress is brand new with original tags. Money down the drain. Do not order from this company. The worst customer "service" i have ever seen. What a scam.

Products used:
Flower girl dress

* LaLa Mira attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Update:

Hi,

We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?

Thank you for your understand and looking forward to your reply.
------------------------------------------------------------------------------------------------------------------
Dear Elizabeth B,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user mrsa131
1 review
0 helpful votes
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June 7th, 2022

This place is a total scam. I bought a flower girl dress for my daughter and it clearly does not look like the dress on the pictures. It looks more like a BAD imitation! I contacted Lalamira and was denied a refund, they claim the dress may look slightly different than on the pictures. I submitted a claim with PayPal and I have no idea why but they refused to refund me as well. Over $100 for a bad version of a dress that I will not allow anyone to wear is def a scam. Coincidentally a ghost charge was charged on my PayPal account same day that I made the dress purchase. Do not buy from this website!

Tip for consumers:
SCAM do not buy from this website

Products used:
Bought a dress that my daughter will NOT be using

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Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user dominickah
1 review
0 helpful votes
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January 6th, 2019

My dress was a little too big which isn't the issue to get it tailored correctly to my body. But the real issue is this dress shipped with a real bad fishy odor... I took it to the cleaners a total of three times... The smell will not come out the dress at all... They don't have a real customer service number. Yes they messaged me back wit a response of air it out for some more several days... and thank you... Come on now report them through your credit card or pay pal card... This has to stop.

Thumbnail of user billiejeant
1 review
2 helpful votes
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June 4th, 2021

Purchased my wedding dress, paid the extra money for custom sizing. Received dress and was too big. I took it to have it altered and it costed an additional 85 dollars.
Contacted company as per their FAQ to request my refund per what their policy states. Their reply is that I was past the 7 day return policy and to resell the dress!
I never requested to return it, just to get the money back that they state in policy they would return. Its obvious that once they get your money there no possible way to get it back. I will be filing a dispute with my bank.

Products used:
Wedding dress

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Thumbnail of user spencerd24
1 review
0 helpful votes
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April 23rd, 2019

I bought this dress for my civil wedding at the end of March. I took it to measure and no editing was necessary, it fits perfectly. This dress has the desired effect and the value for money is very good.

Thumbnail of user jailm
1 review
0 helpful votes
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April 17th, 2019

This dress was perfect. I wore it as a 2nd reception dress at my wedding. The dress is beautiful, chic and classy. The measurements we gave are a perfect fit. Excellent value for money, very pleased with how quickly we received our dress.

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Thumbnail of user ryanm351
1 review
5 helpful votes
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November 26th, 2018

Take a look at any of the good reviews on this website and you will see that they are fake! This company (as well as their duplicate companies hebegown and miragown) are garbage, do NOT buy from them. They do not stand behind their junk products.

Thumbnail of user jennyf137
1 review
21 helpful votes
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September 16th, 2020

I ordered a dress for my daughter 15th birthday. The same day we received the dress and took out the packaged we were dissapointed the color was not the same and when she tried on omg the measurements were no where near. I requested a return and full refund and they are denied advising that i made the mistake of ordering the wrong size. I'm so upset i should of look into reviews it says on their website we could request a return as long as it was within 7 days of receiving dress. That us false

Thumbnail of user biankaf1
1 review
0 helpful votes
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May 14th, 2019

This dress is so beautiful. I don't know how anybody can give it anything beside a five star. It fits perfect and looks gorgeous on me. I'm glad I brought 2 of them. The black and the blue. I love both of them.

Thumbnail of user guiseppeg
1 review
0 helpful votes
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May 25th, 2019

Ordered this for my senior prom and it is very beautiful. I got it a week earlier than expected. Which was a blessing considering the top had to be tailored. The bottoms fit perfectly but the top was too big. I did not buy mine custom made so it is understandable that it did not fit perfectly. The adjustments were easily fixed and cost very little. Lalamira

Thumbnail of user alexisf40
1 review
4 helpful votes
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March 11th, 2019

I ordered a dress FIVE days ago. With the expectation it was going to be at least a month before receiving. It showed up at my door step at 9:30pm! It fit so well! I've never wrote a review in my life! But this is a big moment in my life and I'm happy I made the right decision on where I ordered my dress! And for this price! I have no complaints.

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Thumbnail of user vanessas158
vanessa s.

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