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Lamps Plus has a rating of 4.7 stars from 1,013 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
19,336 reviews
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.
Lots of options and a helpful chat person. Delivery was on time. Product was great.
Best selection
Date of experience: May 8, 2024
Great options to choose from. We bought the Berkshire Birdcage knobs. They are just what we were looking for. These are fine quality knobs.
Checked on the shipping once and was provided great information. They had arrive at our P.O. Box.
We were looking for quality knobs to replace our current cabinet knobs and found Knobs.co online. Really like they offerings and prices too.
We were looking for the birdcage design. They are great!
Date of experience: April 20, 2024
It was really helpful to see all the different lamps and be able to filter them into more specific areas to view, especially the "more like this".
I chose LampsPlus today because I broke our glass lamp while cleaning it.
Date of experience: April 16, 2024
The item was returned with a problem.
New item was sent and was fine.
Art Deco style product
Date of experience: May 11, 2024
We purchased lights for all rooms in a home we're building and love them all!
Date of experience: May 7, 2024
Thank you for the feedback! We appreciate you taking the time to leave us a positive review.
Received my first lamp shade in a short time. It was perfect!
Date of experience: May 9, 2024
Thank you for the positive feedback! We hope you shop with us again soon.
Excellent quality
It looks beautiful
Would recommend
Date of experience: May 8, 2024
Great to hear that, we hope you enjoy your purchase!
The Lamps Plus website is very well organized and super easy to navigate. The selection is phenomenal. Customer service is excellent, delivery is prompt.
I've purchased from Lamps Plus before and have been very happy with the quality of both the lamps, ceiling lights and fans I've received.
Date of experience: March 26, 2024
Easy & quick to receive. The service was prompt & reliable.
Date of experience: May 6, 2024
Thank you for the feedback! We appreciate you taking the time to leave us a positive review.
You have a wonderful selection, it was simple and easy to order.
You have a wonderful selection!
It was simple and will fit within the office space.
Date of experience: May 6, 2024
Thanks for the feedback, we appreciate you taking the time to leave your comment as it helps us grow and provide better customer support. If you have any questions, please feel free to contact us.
We purchased these to be installed over our vanity mirrors and they look amazing!
Style and finish
* Lamps Plus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2024
Found what I wanted very quickly. Good price. Good reviews. Interface for ordering very simple and clear.
Recommended by a friend.
Date of experience: April 7, 2024
Glad you had an easy time shopping our site!
Great business! Excellent quality and service. Employees always helpful.
No one called me back
Have purchased from LampsPlus for years.
Terrific quality products.
Date of experience: April 26, 2024
Thank you for taking time to provide feedback!
Very pleased with lamps I ordered recently, as well as in the past.
Wide selection, excellent quality, & extremely well packaged. Timely deliveries.
Previous purchases at Lamps Plus.
Date of experience: March 26, 2024
Many lamp shades to choose from.
Website was easy to use.
Shipping was fast.
I have ordered from LampsPlus before and was always satisfied…
And they have a wonderful selection in many price ranges.
Date of experience: April 23, 2024
Excellent selection. Website well organized and user-friendly
Previously used LampsPlus for our new home lighting
Date of experience: April 23, 2024
Not much to say, but your shades are great! I also got the shade in 2 or 3 days
Lots of options
I loved the choices
Date of experience: April 22, 2024
Great to hear that, we hope you love your purchase!
I read the measurements and picked a color it was great
I needed a specific size and color
The shape and color were not offered a local stores
Date of experience: April 23, 2024
Thank you, we appreciate the feedback and the comments.
I have shopped with Lamps Plus in the past. Love the selection of lightning and decor.
Date of experience: April 13, 2024
I needed a small lamp in my living room. This one is great.
Ease of ordering
Size and color
Date of experience: April 20, 2024
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
This company has an extensive list of lighting fixtures for every aspect to enhance, illuminate a home. They are experienced and very helpful. Each item I ordered has been shipped on time and packaged very well carefully including items I have purchased from their open box collections. I have never experienced a negative or disappointment with Lamps Plus.
Tip for consumers:
If you have a concern or question the staff is very helpful.
Products used:
lighting fixtures
Date of experience: February 25, 2020
So far its been an easy experience. I like the deals this site has.
Great prices, friend recommended
Date of experience: April 19, 2024
UPDATE: Within 2 hours of posting my review below I received a phone call from Lamps Plus customer service offering to replace my lamps. In the end they ended up completely refunding the purchase to my landscaper who will be writing me a check. Appreciate not having to send back the product and finding replacement products in their catalog. If this had happened immediately upon me requesting warranty service this would have been a five-star review.
My landscaper purchased 3 low voltage path lights Sept 2021. Installed them November 2021 and all three have already failed. These lights are supposed to have 1000's of hours on them.
They say the product is passed its one-year warranty. ALL THREE FAILED! They don't even sell them anymore. Avoid this company at all cost!
Tip for consumers:
Read independent reviews of any particular product you want to purchase.
Products used:
I'll be going with Volt low voltage products.
Date of experience: November 7, 2022
Hi Jim, thank you for reaching out and providing your review. I’m very sorry to hear you received less than satisfactory service and your merchandise is experiencing issues. Lamps Plus stands behind our products and want to make things right. We have reached out to you directly for further assistance. We apologize for any inconvenience.
Everything is easy and smooth - even the occasional return.
The LampsPlus site is the easiest way to find the best lamps and replacement lampshades that I need.
I needed a replacement lamp
Date of experience: April 16, 2024
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Wonderful to see you had a great visit with us, thank you for the comments.