Lamps Plus has a rating of 4.7 stars from 1,013 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.
I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.
We love our tiffany lamp - very good quality. Exactly as described online. Ordering was a breeze and it arrived incredibly fast. This is the third lamp wee have purchased from Lamps Plus. Very happy with each purchase.
Great quality and prices. Quick shipping.
Date of experience: August 31, 2021
Great selection - wonderful quality. We are really happy with the two lamps we previously purchased and know this next one will be just as beautiful
Great quality and prices. Quick shipping.
Date of experience: August 24, 2021
Exceptional experience: our beautiful lamps and chairs were shipped the same day (Sunday, no less) we ordered them and received in perfect shape within five days. Will definitely order from LampsPlus again.
Stylish products at a reasonable price.
Stylish and contemporary products
Date of experience: October 24, 2021
Two recent orders have taken over a month to receive with no clear explanation from the company. It seems that they are having extreme problems with suppliers and not explaining this to customers upfront.
Date of experience: October 25, 2020
My ordered items were damaged upon delivery. I called and a representative informed that replacement of the thin glass shades are not available I would like my account to be credited There was only one return shipping label issued, the lamps came in two shipping cartons Please inform what steps needed at this point
Would have like to have had the glass shades replaced W/O going thru the repacking and reshipping hassle It is not as simply repacking items as they were packed originally for shipping
Easy to shop and free shipping
A great decor for the room intended
Date of experience: October 2, 2021
My experience with Lamps Plus has always been more than satisfactory. However, this last parcel delivered by FedEx was partly smashed and torn. The fixture inside does not appear to be damaged, but I won't know until I install it.
I've purchased from LampsPlus over the years, always with good results.
Style + price.
Date of experience: October 8, 2021
Hi - we apologize for the state of the box that the carrier delivered to you. Please inspect the design and should there be any damage contact our customer service team and they can help you out with a replacement shipment. Thanks for the comments.
I found exactly what i wanted for several rooms in an apartment I am decorating for a client. All of the fixtures were shipped and received rather quickly. My sales rep, Jennifer Ly was especially helpful as she always is.
Date of experience: February 13, 2019
My lamp is terrific; however, the wrong shade was sent. I called customer service, and they told me they'd ship the correct shade (without my needing to return what I'd already received). It hasn't arrived yet, but I'm assuming all will be resolved in the end.
Date of experience: September 10, 2021
Hi - feel free to contact our customer service team again if you have any questions or concerns.
Spent a $1000 for two outdoor lamp fixtures for our church. Sales took the order, but they did not know (for which I find incredulous) that there was only one of the lamps in stock. This was ordered in March, got the notice the other will be sent end of April. Our remodel project in on hold till then. They offered to take the other back, but by the time it got there and the church received credit it would be nearly three weeks, might as well wait.
IF their logistics were better, sales could have looked and said one is not in stock "do you want to wait or look at something else?" This is an easy fix for most companies, but after reading other reviews, I see that Lamps Plus doesn't know what the fix is.
They got us this time, but there won't be a second. If you choose this company, make sure you ask enough questions about your 'full' order.
Date of experience: April 2, 2016
Good products. I am a repeat customer. Quick delivery. Good online experience,
Only complaint was that the two shades were nested together as they were shipped and it left a crease on one of them. I believe it may go away, but it could have easily been avoided if there was some foam or padding between the shades. Otherwise, very well packaged with lots air bags.
Past good experience
Good design and price.
Date of experience: August 28, 2021
Hi - we do apologize if one of the shades arrived with a crease. We take great care to pack our shades for shipment, but at times damage does occur. If it needs to be replaced just reach out to our customer service team and they'll be happy to assist you and help you out.
Quick and easy. Good products. Good shipping. Have ordered before.
Past good experience
Date of experience: August 21, 2021
I've made purchases from LampsPlus in the past, and have always been satisfied. The only reason this purchase got 4 stars instead of 5 was because one lamp shade was slightly bent upon arrival. It looks fine when not lit, but the small imperfections can be seen when the lamp is on.
Date of experience: October 22, 2021
Hi - we apologize for that. If you would like us to send you a replacement, please contact our customer service team and they can investigate and help you out.
After speaking with the sales rep and customer service, I returned faulty outdoor lights using the provided FEDEX return label and bought replacements. I emailed about my refund again and cannot get a response. Still no refund either. They claim 5-7 business days. This is going on since May. Lousy customer support.
Date of experience: June 27, 2021
We sincerely apologize for this delay and confusion regarding your refund, and we are happy to get this resolved for you. We apologize for our error in the original information provided regarding return processing time. Return processing takes about 7 to 10 business days from when the package is delivered to our warehouse, and once that is complete, it takes about 5 to 7 business days for the refund to post, depending on the bank or credit card company.
However, we have tried to reach you by phone as there is confusion regarding the items returned and from which order, as there were two orders and returns both for outdoor lights. The labels used do not match the order ID provided on the email and review, so that is why we have called to try to clear this up. We did have our warehouse looking into this as well, however we have contacted you directly with the details via email as well so that we can be sure to get this all taken care of as quickly as possible.
We look forward to hearing back from you and getting this all resolved. We do apologize again for any inconvenience this situation may have caused.
Thank you,
Lamps Plus
Been looking for a replacement dining room fixture for our new home in Fla. Been to every lighting store in a 25 mile radius; looked online forever as well; this fixture kept popping up by Franklin Iron Works and I could only find it on your site. I'm not into ultra modern or trendy fixtures; rather traditional in style but needed the bronze finish. We have high ceilings and I'm hoping this fixture will be all I hoped it to be. Not as much as I actually wanted to spend, but once again, hope the look will be worth it; reviews of this fixture were great.
Date of experience: September 10, 2021
Been looking for a replacement dining room fixture for our new home in Fla. Been to every lighting store in a 25 mile radius; looked online forever as well; this fixture kept popping up by Franklin Iron Works and I could only find it on your site. I'm not into ultra modern or trendy fixtures; rather traditional in style but needed the bronze finish. We have high ceilings and I'm hoping this fixture will be all I hoped it to be. Not as much as I actually wanted to spend, but once again, hope the look will be worth it; reviews of this fixture were great.
Date of experience: September 3, 2021
I bought two matching way lamps for my living room end tables called Onyx Night-light Table lamps items#*******. I fell in love with the beautiful design of lamps after I first laid eyes on them & to have built-in night light was a plus. Well sad to say, I had issues with using 3 way bulbs settings in lamps from the beginning & 7 months ago the 3 way setting does NOT work any more at all. Any other words, no more night light. That sucks! I have lost all confidence in ordering items from LampsPlus. You know their prices are not cheap!
Date of experience: January 4, 2020
I probably searched 20 websites trying to figure out my "style" in light fixtures! LampsPlus has the most versatile selection with a wide range of prices. Hardest thing on your website is trying to choose the perfect light! So many choices!
Ya'll have the best prices... I've been searching all kinds of websites but came back here!
Date of experience: September 14, 2021
We value your input, thanks so much for the comments.
I have two very old Japanese figurine lamps. My parents got them in 1949 and they were passed to me My pagoda shades are in bad shape from years of packing/moving—general wear and tear over 53 years. I was glad I could find so many styles to choose from here!
But when I received the shades one was damaged I contacted on a chat line and had an immediate response. A new shade was sent. Customer service is always a big deal with me.
First choice to come up on internet search. Great site!
Date of experience: October 13, 2021
Hi - we hope you enjoy your new lighting. Please let us know if you have any questions about your order.
During the pandemic when so many online stores have slipped significantly in customer service and horrible return policies for defective products, it is nice to know that Lamps Plus is on top of their game. Easy and fast access to a person and quick and fair resolution to problems.
Products used:
Home decor
Date of experience: January 22, 2021
Thanks so much for the great review! We appreciate it!
I bought four outdoor lamps about $1000 and never received them. They refused to replace the lamps, and I have to eat up the cost myself. It is a company without any dignity and no honesty. There are lots of much better lamp stores out there. DO NOT buy anything from LampsPlus.
Date of experience: June 30, 2017
Shopping was easy. I don't even know why web sites are still asking this question. Shopping is always easy. Instead they should be asking if the product purchases met my needs/expectations - dumb question. ANYWAY Product quality is just OK. Crystals are attached with a thin wire which was lose on every crystal and because of that all crystals looked saggy, hanging on one side. I had to twist each wire to make them tight - and that finally gave it an appearance like the one on the web photo.
Online search (another dumb question)
Because i liked it (dumb question # 3)
Date of experience: October 4, 2021
Sorry for the questions, but we do value your input and feedback. Thank you for taking the time to respond, and we hope that you will enjoy your new chandelier.
Great experience shopping - LampsPlus allowed me to purchase everything I needed at one web site for multiple fans. The cost was a bit more expensive than other sites but other sites did not have all parts that I needed.
One stop shop
One stop shop & what I was looking for.
Date of experience: September 20, 2021
Than you for the feedback and comments, we appreciate it!
Bought 2 bedside lamps. Defective switch on one and don't expect the 2nd to last long. Switch quality in inferior.
They want you to return the defective lamp before they send a replacement, which is inconvenient. We did not keep the box. Who would have thought they were selling merchandise of that quality.
Talked to a gentleman named Mario, very nice & competent and he sold us another lamp and explained that credit would be issued when the defective item is returned.
Not thrilled, but I can live with the return process, what I'm dissatisfied with, is the lack of oversight in their purchasing group. I understand cheap imports but a twist of the lamp switch knob would have made it clear that this is not a safe item to introduce to the consumer market.
Date of experience: June 23, 2020
We were unable to remove items from our cart Had to switch to a different computer in order to buy the lamps we wanted.
Easy to shop; good value; great selection
Date of experience: March 22, 2024
We are very sorry to hear that you had computer issues when trying to place your order. We have not had any on-going site issues as you describe, so it could be an issue with your browser or internet connection. If you are using an old-browser version you might try updating it to see if that helps. Should you have any questions or if you would like any assistance placing an order in the future, please do not hesitate to call us at 1-800-782-1967.
Lamps plus has patiently sent me a number of items as we figure out fixtures in a new-to-us, small house were down-sizing to. They've been great about a couple of needed returns, and the wide selection allows the decorating imagination to expand!
Great selection, prices are reasonable, and there are some bargains if you shop carefully!
I needed a wall hung, double swing-arm lamp to serve above a queen bed: Most understandably have wide profiles but in a small bedroom the bed needs to sit partly below a window, so this lamp needed a narrow base. It looks great!
Date of experience: September 19, 2021
The bulbs recommended for the lamp I purchased do not fit well. Am using them, but am concerned the fit is too tight. Also disappointed that everything lately seems to be made in China, can't seem to find product origin on website.
Previous purchases
Price and size and in one case, already had the lamps and wanted more for new guest room.
Date of experience: September 27, 2021
Hi - if by not fitting well, do you mean that there is not a lot of room between the bulb and the shade or lamp? If you reach out to our customer service team they will make sure that you are using the correct bulbs and can answer any other questions you may have. Thank you for the comments.
Made a lamp purchase from them and found a much better price for the exact same fixture ( about $40). After a couple back and forth E-Mails, they declined to even match the competitive price much less the 120%. I guess there is a loop hole in there price match conditions? I could have tried to returned the fixture, but was just tired of the hassle with them so chalked it up to a learning. Experience. Buyer beware. No longer my vendor.
Date of experience: August 28, 2019
We bought this acrylic lamp because we love the style. However, the base part (with the cord running through) was not attached and there's apparently no way to snap it together. We had ordered this lamp before several months ago and LampsPlus was very generous with their return policy. However, I think the entire shipment must have been this way. So, it's our fault this time for ordering again.
They have a great returns policy.
I love the style. We splashed out for the Italian version. I was getting some of these for my office.
Date of experience: September 2, 2021
Hi Katy - We are sorry to hear your items arrived in less than optimal condition. Your satisfaction is our top priority and we will be more than happy to assist you in resolving this matter. After revewing the orders we found two orders tha lamp you mentioned is on. If you still need assistance on the lamp or wish to send it back please contact us directly and we will be more than happy to assist you. We do apologize for any inconveneince.
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Hi - we apologize for the lamps arriving damaged. If you contact our customer service team they will be able to credit your account or help you find an alternate design.