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    Lamps Plus

2024 SITEJABBER AWARD

Lamps Plus

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Overview

Lamps Plus has a rating of 4.7 stars from 1,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.

  • Service
    152
  • Quality
    885

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.6%
Positive
352
Neutral
11
Negative
9
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Instant Feedback

19,338 reviews

28
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How would you rate Lamps Plus?
Top Positive Review

“Bathroom Remodel”

Tony B.
11/18/24

It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.

Date of experience: 12/20/24
See positive reviews
Top Critical Review

“Disappointed in lamp choice”

Caprice D.
11/15/24

I selected a small table lamp which I really liked the look of. I measured it, and I thought it would work perfectly on my table. When I received the lamp, it seemed very small, and it wasn't actually as tall as the description, so I had to return it.

Date of experience: 11/15/24
See critical reviews

Reviews (1,014)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) lamp shades (34) light fixtures (41)
Thumbnail of user diannec377
California
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Very good thank you. The people were helpful and we accomplished our goal with Their thoughtful input and willingness to expand our vision 🙏🏼

Reason I chose this business:

Variety of choice

Quality

Date of experience: April 17, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate the feedback and the comments.

Thumbnail of user katys195
Massachusetts
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I've ordered 3 bathroom sconces from LampsPlus, and they've all been delivered without damage, and they're lovely.

Reason I chose this business:

Web surfing for lamps

Reason I chose this product:

Because I needed them for bathroom remodelling

Quality

Date of experience: April 15, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear from you, thank you for the visit and responses.

Thumbnail of user katiej342
Texas
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Arrived on time in great condition. It's really a beautiful classic shade

Reason I chose this product:

Looks and quality

Quality

Date of experience: May 13, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We appreciate your business and hope you visit our site again!

Thumbnail of user georgev860
California
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

The experience to order online was easy. The arrival time was more than adequate.

Date of experience: May 11, 2024

Thumbnail of user karlg157
Massachusetts
2 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

Lots of options and a helpful chat person. Delivery was on time. Product was great.

Reason I chose this business:

Best selection

Quality

Date of experience: May 8, 2024

Thumbnail of user markv1349
Florida
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Great options to choose from. We bought the Berkshire Birdcage knobs. They are just what we were looking for. These are fine quality knobs.

Checked on the shipping once and was provided great information. They had arrive at our P.O. Box.

Reason I chose this business:

We were looking for quality knobs to replace our current cabinet knobs and found Knobs.co online. Really like they offerings and prices too.

Reason I chose this product:

We were looking for the birdcage design. They are great!

Service
Quality

Date of experience: April 20, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Thumbnail of user jennifers6006
California
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

It was really helpful to see all the different lamps and be able to filter them into more specific areas to view, especially the "more like this".

Reason I chose this business:

I chose LampsPlus today because I broke our glass lamp while cleaning it.

Quality

Date of experience: April 16, 2024

Thumbnail of user fredr344
Florida
2 reviews
0 helpful votes
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May 21st, 2024
Verified purchase

The item was returned with a problem.
New item was sent and was fine.

Reason I chose this business:

Art Deco style product

Service
Quality

Date of experience: May 11, 2024

Thumbnail of user kimberlys3036
Texas
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

We purchased lights for all rooms in a home we're building and love them all!

Quality

Date of experience: May 7, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the feedback! We appreciate you taking the time to leave us a positive review.

Thumbnail of user susanb6207
Florida
2 reviews
0 helpful votes
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May 19th, 2024
Verified purchase

Received my first lamp shade in a short time. It was perfect!

Quality

Date of experience: May 9, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the positive feedback! We hope you shop with us again soon.

Thumbnail of user elizabethp1679
Virginia
2 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

Excellent quality
It looks beautiful
Would recommend

Quality

Date of experience: May 8, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear that, we hope you enjoy your purchase!

Thumbnail of user maryn1974
Florida
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

The Lamps Plus website is very well organized and super easy to navigate. The selection is phenomenal. Customer service is excellent, delivery is prompt.

Reason I chose this business:

I've purchased from Lamps Plus before and have been very happy with the quality of both the lamps, ceiling lights and fans I've received.

Service
Quality

Date of experience: March 26, 2024

Thumbnail of user sherylt146
Arizona
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Easy & quick to receive. The service was prompt & reliable.

Service
Quality

Date of experience: May 6, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the feedback! We appreciate you taking the time to leave us a positive review.

Thumbnail of user jeannes551
Ohio
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

You have a wonderful selection, it was simple and easy to order.

Reason I chose this business:

You have a wonderful selection!

Reason I chose this product:

It was simple and will fit within the office space.

Quality

Date of experience: May 6, 2024

Thumbnail of user tiffanim34
Tiffani M. – Lamps Plus Rep

Thanks for the feedback, we appreciate you taking the time to leave your comment as it helps us grow and provide better customer support. If you have any questions, please feel free to contact us.

Thumbnail of user julies1999
Texas
2 reviews
0 helpful votes
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May 13th, 2024
Verified purchase

We purchased these to be installed over our vanity mirrors and they look amazing!

Reason I chose this product:

Style and finish

* Lamps Plus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: May 3, 2024

Thumbnail of user valerier915
Michigan
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Found what I wanted very quickly. Good price. Good reviews. Interface for ordering very simple and clear.

Reason I chose this business:

Recommended by a friend.

Date of experience: April 7, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad you had an easy time shopping our site!

Thumbnail of user patriciag2993
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Great business! Excellent quality and service. Employees always helpful.

No one called me back

Reason I chose this business:

Have purchased from LampsPlus for years.

Reason I chose this product:

Terrific quality products.

Service
Quality

Date of experience: April 26, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for taking time to provide feedback!

Thumbnail of user lorir1047
Florida
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Very pleased with lamps I ordered recently, as well as in the past.
Wide selection, excellent quality, & extremely well packaged. Timely deliveries.

Reason I chose this business:

Previous purchases at Lamps Plus.

Quality

Date of experience: March 26, 2024

Thumbnail of user janeb1629
Texas
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Many lamp shades to choose from.
Website was easy to use.
Shipping was fast.

Reason I chose this business:

I have ordered from LampsPlus before and was always satisfied…
And they have a wonderful selection in many price ranges.

Quality

Date of experience: April 23, 2024

Thumbnail of user granth270
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Excellent selection. Website well organized and user-friendly

Reason I chose this business:

Previously used LampsPlus for our new home lighting

Date of experience: April 23, 2024

Thumbnail of user danab914
Georgia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Not much to say, but your shades are great! I also got the shade in 2 or 3 days

Reason I chose this business:

Lots of options

Reason I chose this product:

I loved the choices

Quality

Date of experience: April 22, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear that, we hope you love your purchase!

Thumbnail of user roseannp39
Washington
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I read the measurements and picked a color it was great

Reason I chose this business:

I needed a specific size and color

Reason I chose this product:

The shape and color were not offered a local stores

Quality

Date of experience: April 23, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you, we appreciate the feedback and the comments.

Thumbnail of user hilaryr84
Indiana
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

I have shopped with Lamps Plus in the past. Love the selection of lightning and decor.

Quality

Date of experience: April 13, 2024

Thumbnail of user annf996
California
2 reviews
0 helpful votes
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April 30th, 2024
Verified purchase

I needed a small lamp in my living room. This one is great.

Reason I chose this business:

Ease of ordering

Reason I chose this product:

Size and color

Quality

Date of experience: April 20, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for being a returning customer of ours, we appreciate the visit and the feedback!

Thumbnail of user sylvial81
New York
4 reviews
8 helpful votes
  • Send Message
February 26th, 2020

This company has an extensive list of lighting fixtures for every aspect to enhance, illuminate a home. They are experienced and very helpful. Each item I ordered has been shipped on time and packaged very well carefully including items I have purchased from their open box collections. I have never experienced a negative or disappointment with Lamps Plus.

Tip for consumers:
If you have a concern or question the staff is very helpful.

Products used:
lighting fixtures

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2020

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.

Business History

Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.

Company Representative

Thumbnail of user ratingsa
Ratings A.
Typically responds within 2 days

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