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LASER is Australia’s home-grown tech brand (est. 1987) creating everyday electronics that are reliable, great value, and easy to use.
Our range spans audio, home entertainment, smart home, power, and IT accessories—designed in Sydney with local warehousing, fast fulfilment, and responsive customer support.
We partner with leading retailers, online marketplaces, and industry resellers nationwide, backing every product with warranties, rigorous compliance, and a commitment to sustainability. With over 35 years of experience and established teams in Australia, Hong Kong, and China, we bring new technology to customers quickly and responsibly.
Agile and innovative, we stay ahead of emerging trends, tailoring solutions to meet diverse needs. From concept to completion, we focus on quality, service, and tech that works—whether enhancing homes, empowering workspaces, or making life on the go easier, all with a trusted Australian name.
Laser Co Reviews Summary
Laser Co has a rating of 4.6 stars from 961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 10th among Electronics sites.
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Very fast delivery and product as described. Good range for what I was looking for
Excellent and quick service. Answered questions a
With genuine information. Eager for me to understand
Quick delivery
Stars aligned and it's a perfect score from us too! Thank you for the high praise on our quick and informative service—nothing beats a speedy delivery with a side of genuine help. We're thrilled that our brand made the cut for you, turning your quest for quality into a tale of satisfaction. Your feedback is the cherry on top of our day. Cheers to more flawless experiences and fast deliveries!
Online have never received my order,what has happened to it I got notification it had been shipped but it has not arrived
Both keyboard and mouse are good replacements for old equipment that got wet.
Thank you for the five-star review, Malcolm! We’re delighted that the keyboard and mouse have seamlessly stepped into their roles. Appreciate the shoutout from your friend—glad we could live up to the hype!
Fast and easy! Received in good time and good order, safely packed, all is well, thank you.
Thanks, Erald! Fast, easy, and well-packed—sounds like a win! Glad to hear your existing Laser combo served you well. If you need anything else, we're here to help!
Helpful assistance and speedy delivery. However, the extent of the detail of a survey required for a $20.00 part is absurd.I,m happy and a star rating should suffice!
Thanks for the five-star review, Chris! We’re thrilled to know our assistance and delivery hit the mark for you. We hear you on the survey detail—sometimes less is more! We’re just happy to see you satisfied. Here’s to great sound and simple solutions!
Laser Co was very easy to deal with. Products were easy to search for on their website.
Thanks for the five-star review, Damian! It's great to hear that your experience with Laser was straightforward and satisfying. We're glad our website made your search a breeze and that our quick delivery stood out. Here's to more quality shopping experiences with us!
Too easy. I hope delivery is just as quick and easy.
Delivery was exceptional
Thank you for the five-star review, Lynette! We're thrilled to hear that finding what you needed was a breeze and that the delivery exceeded your expectations. We aim to keep it 'too easy' every time!
Found what iwas looking very quick and easy. My order was dispatched very quickly. I think it was about 5 days from putting in my order and receiving the order.
Thanks for the four-star review, Ron! We’re glad to hear everything from search to delivery was quick and easy. We're always striving for that perfect score, so your feedback is invaluable as we aim to make every experience a five-star one. Here’s to even faster and smoother next time!
Quick and easy and convenient. Quality product for the best price
Thanks for the five-star review, Chantelle! We’re delighted to have provided a top-notch shopping experience that met all your needs. Your satisfaction is our priority!
Very easy to buy in line. Very happy with my purchase
Thanks for the five-star review, Sharon! We’re glad our online checkout was a breeze and that you’re loving your purchase. Seems like the Today Show did us both a favor—cheers to great finds and easy shopping!
The equipment works well out of the box and at very good price.
The response I received to the question 'Do I need to order a power supply and remote separately?' when ordering was unsatisfactory. It simply referred me back to the same web page which had caused the confusion in the first place. Adding a 'what comes in the box' section to the product page would have been immensely helpful and shortened the ordering process from days to minutes.
Thanks for the four-star review, Andrew! We're glad the equipment is performing well and that you found our pricing competitive. We appreciate your feedback on the ordering process—point taken about clarifying what's included with each product. We're on it to make your next experience even smoother. Here's to gearing up for a perfect score next time!
This company supplied me with what I needed, and sent it to me very quickly
Thanks for the five-star review, Rhonda! We’re delighted to hear we got you what you needed, fast. Fast delivery is our jam—glad it struck the right chord with you!
Tried to buy a spare part. Laser said my order was on the way. Paypal for some reason refunded. Tried to contact L. No one home. No idea what happened.
Thanks for your review, Vic. We’re sorry to hear about the confusion and the lack of communication you experienced. It seems we missed the mark this time. We're looking into the issues with PayPal and our customer service availability to ensure this doesn’t happen again. Your feedback is crucial in helping us improve. We hope to get another chance to make things right!
Prompt delivery but it was the wrong one. Have sent back the TV remote to be replaced by a DVD remote.
Thank you for your review, Gary, and for acknowledging the promptness of our delivery, even though there was a mix-up with the item you received. We're sorry for any inconvenience this has caused and appreciate your patience as we work to correct the error with your TV remote and DVD remote exchange.
We're also taking note of your feedback regarding the difficulty in reaching us by phone. We're committed to improving our customer service experience, ensuring that getting in touch with us is as easy and efficient as possible. It's great to hear that you were eventually able to connect with our Tech Support team, and we hope that resolution was swift and satisfactory.
If there are any more issues or if you need further assistance, please don't hesitate to reach out at support@laserco.com.au. Your satisfaction is our priority, and we're here to help ensure you receive the correct DVD remote as quickly as possible. Thanks again for choosing us, and we look forward to serving you better in the future.
Not sure how they come up with ratting of over 4 on their light bulbs as they are crap and I am not able to find very many positive review on them other than on their own site. The app has a 3 star rating on play store with very poor reviews so again not sure how their site comes up with a rating above 4. The bulbs put out great light but the tech issues between the bulb and the app make the a big waste of money and time. Laser do not reply to tech inquiry or messages left. When I finally spoke to a technician on the phone after calling Australia he had no idea what he was talking g about and just told me the bulbs have developed a fault and that I would need to return them. I did so and got new ones and it has not made a single difference and I still am not able to add the bulbs to the app. I know I am bot doing anything wrong as I have them all through my house and have set them all up no trouble the first time. I just want the issue fixed with the stupid app so I can use my very expensive light bulbs properly. If they do not fix the app they should stop selling the bulbs as it makes the smart capability of them completely useless. If I could score 0 I would. Lastly I have tried the process of adding them now 58 times to with no joy.
Thank you for your detailed feedback, Mark. We're genuinely sorry to hear about the challenges you've faced with our smart bulbs and app functionality. Ensuring our customers have a seamless experience with our products and support services is paramount, and it's clear we missed the mark on this occasion. Your input is invaluable to us for making improvements. We're committed to resolving these tech issues and enhancing the app's compatibility with our smart bulbs. Please rest assured, we're on it.
For immediate assistance and a resolution to your current situation, we invite you to contact our dedicated support team at support@laserco.com.au. We're keen to make this right and ensure you can fully enjoy the capabilities of your smart bulbs.
Thank you for bringing this to our attention, and we hope to turn your experience around.
Great, website needs to be updated it seems a bit old school
Thank you for the 5-star review, Ben! 🌟 We're glad to hear you had a great experience with us. Your feedback about our website is much appreciated and something we are working on. Keeping things fresh and user-friendly is a priority. Happy we could provide what BIG W couldn’t at the time. Looking forward to serving you again with an even better online experience!
It has not arrived yet.
According to the tracker, it went from Sydney to Newcastle to Brisbane while supposedly en route to Tasmania.
Thanks Sendle.
Thanks for your review, Bob! We're glad you found what you were looking for with us. We're committed to offering quality products and hope your purchase exceeds your expectations. Should you have any feedback or need support once your product arrives, we're here to help. Looking forward to your thoughts and hoping to impress you enough for a future 5-star review!
Products were easy to order
Provided competitive prices
Fast delivery
We're delighted to hear about your positive experience, Leanne! Going straight to the source for your Laser product needs and finding what you were looking for is exactly what we aim for. Thanks for choosing us and sharing your feedback. We look forward to serving you again in the future!
I have been unable to contact your sales dept for two days (one email and numerous phone calls). I finished up talking to the warehouse to get an answer to my question. I also received good information from the technical support dept.
Thank you for sharing your experience, Tom. We're truly sorry to hear about the difficulties you faced in reaching our sales department. It's great to know, however, that our warehouse and technical support teams could provide you with the information you needed.
We're taking your feedback seriously and are working on improving our communication channels to ensure more efficient and accessible customer service. Your patience and effort to get in touch with us are greatly appreciated.
If there's anything more we can assist with or any further questions you have, please don't hesitate to reach out directly at support@laserco.com.au. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing us for your replacement remote, and we hope to serve you better in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the five-star review, R P.! We're glad to hear the delivery was swift and the product met your expectations. It's great that our range caught your eye and the discount code brought you to us. We look forward to serving you again soon!