• Laser Co

Laser Co

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Overview

Laser Co has a rating of 4.5 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention quick delivery, great service, and easy transaction. Laser Co ranks 12th among Electronics sites.

  • Service
    46
  • Quality
    14

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 82.1%
Positive
138
Neutral
13
Negative
17

Instant Feedback

557 reviews

5
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How would you rate Laser Co?
Top Positive Review

“Happy Chappie”

Peter F.
9/10/24

Great service. Good Price. Camera and Monitor were exactly as described, easy to fit, although really made for the wider number plates, not the slim ones. Just had to tweak things a little and hey presto. Rear view image is great and working fine. Thank you all.

Top Critical Review

“Sloppy freight practices”

Jeriah E.
9/27/24

I gave 2 stars as somewhat dissatisfied as I paid $31.95 including freight for a product and they sent it without real care.The remote was not bubble wrapped and left to bang around during transit in a box that would have fit easy 6 remotes. It works for now but we'll see.

Reviews (484)

Rating

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Reviews that mention popular keywords

customer service (13)
Thumbnail of user glenicec
Australia
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Shopping very easy, communication great. Fast delivery. Thank you.

Reason I chose this business:

Never had any trouble with products.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Glenice.

Thumbnail of user edmundb55
Australia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Delivery took longer than expected as items were on stock.

Reason I chose this business:

The Tablet looks like it will fit an application that I have.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave a 4-star review, Edmund. We're glad to hear that you chose our business. We strive to provide quality products that meet our customers' needs.

We apologize for any inconvenience caused by the delayed delivery. We understand how frustrating it can be when things don't arrive as quickly as expected. If there's anything else we can do to improve our service and earn that 5th star, please don't hesitate to let us know. We value your feedback and are always looking for ways to improve.

Thank you again for your review and for choosing our business. We hope to have the opportunity to serve you again in the future and provide an even better experience.

Thumbnail of user emaloul
Australia
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

Haven't had any issues. Delivery was good as it arrived earlier than expected

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Emalou.

Thumbnail of user oxanal
Australia
1 review
0 helpful votes
  • Send Message
August 12th, 2022
Verified purchase
Reason I chose this business:

Good quality and prices.

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Oxana.

Thumbnail of user rebeccah1777
Australia
1 review
0 helpful votes
  • Send Message
September 5th, 2022
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your review! We're sorry to see that you rated us two stars despite having an effortless process and being kept informed throughout delivery. Nonetheless, we're pleased to hear that you appreciated our efforts to keep you informed during the delivery process. We always strive to improve our services and welcome any feedback you may have to help us do so. Please do not hesitate to contact us if you have any further suggestions or concerns.

Thumbnail of user tonyp859
Australia
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

It came on time and seems to work well so far. Its a really good value brand.

Reason I chose this business:

I have used laser products in the past... very good value

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your lovely review, Tony. We look forward to serving you again in the future.

Thumbnail of user katee137
Australia
1 review
0 helpful votes
  • Send Message
August 7th, 2022
Verified purchase

Easy to order online and quick delivery! Very happy!

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave a 4-star review, Kate. We're thrilled to hear that you found our online ordering process easy and that your delivery was quick. We're always striving to provide the best possible service to our customers, and we're happy to see that we met your expectations.

If there's anything else we can do to improve our service and earn that 5th star, please don't hesitate to let us know. We value your feedback and are always looking for ways to improve. We hope to have the opportunity to serve you again in the future.

Thumbnail of user simenae
Australia
1 review
0 helpful votes
  • Send Message
August 18th, 2022
Verified purchase

Good and easy. Customer service through the accounting Department was great. Thank you

Reason I chose this business:

Because it's simple to use and affordable.

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Simena.

Thumbnail of user nigeld54
Australia
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase

Easy purchase. Looking forward to my product arriving.

Reason I chose this business:

Value for money

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Nigel.

Thumbnail of user rossg195
Australia
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

Ok aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks for the review! Looks like you had a lot to say! 😄 If there's anything specific we can help with, just let us know!

Thumbnail of user ericb1769
Australia
1 review
0 helpful votes
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December 5th, 2021
Verified purchase

5 star *************************************************************************************

Reason I chose this business:

Proven reliability

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your review, Eric. Hope to serve you again soon.

Thumbnail of user edmondc18
Australia
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK

Reason I chose this business:

GOOGLE SEARCH FOR COMPONENT REQUIRED.

Thumbnail of user shanep520
Australia
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

Good *******890*******890*******890*******890*******890

Happy got right reault

Service
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thanks, Shane! Looks like you're really happy with those *******890s! We're thrilled you got the right result. If you need more *******890 fun, you know where to find us!

Thumbnail of user jamesm8722
Australia
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Your review made us go "Njdjsisjchskjdjdhsjxiandjksndbxjajshsjfnskjdhsjsjxjjs". In our language, that's a big THANK YOU!
We're thrilled that you've had such an indescribably positive experience (seriously, we're still decoding it!). Your order number has now become our lucky number for the day.
Don't hesitate to 'jchskjdjdhsjxi' us anytime, we're always here to 'andjksndbxjajshsjfnskjd' for you.

Thumbnail of user bradm450
Australia
2 reviews
0 helpful votes
  • Send Message
April 11th, 2022
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your comment, Brad!

Thumbnail of user adrians354
Australia
1 review
0 helpful votes
  • Send Message
May 25th, 2022
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback, Adrian.

Thumbnail of user deanf168
Australia
1 review
0 helpful votes
  • Send Message
May 24th, 2022
Verified purchase

Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for your feedback.

Thumbnail of user brendanc151
Australia
1 review
0 helpful votes
  • Send Message
December 13th, 2022
Verified purchase

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Reason I chose this business:

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Thumbnail of user punitk9
Punit K. – Laser Co Rep

Thank you for taking the time to leave a review. We appreciate all feedback, but we noticed that the content of your review seems to be unclear and does not provide specific feedback about your experience with our business. Our goal is to provide exceptional service and quality products to all our customers, and we would appreciate any constructive feedback that can help us achieve that goal. If you have any specific concerns or issues that you would like to address, please do not hesitate to let us know so we can assist you. Thank you for choosing our business and we hope to have the opportunity to better serve you in the future.

Thumbnail of user leoa111
Australia
1 review
0 helpful votes
  • Send Message
August 10th, 2022
Verified purchase
Thumbnail of user punitk9
Punit K. – Laser Co Rep

Blibbity blab blab, skippity skop skop! Thank you so much for your review! We're thrilled to hear that you enjoyed our fiddly widdly service and that our boopity bop delivery met your expectations. We always strive to provide top-notch service to our customers, and we're so happy that we were able to do so for you. We can't wait to blippity bloop serve you again soon!

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From the business

Forget spending weeks sourcing products, liaising with factories, and poring over technical specifications. From product design and build to branding, packaging and marketing, we deliver complete solutions from start to finish. We’ll even ship products directly to your channel partners!

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Our values

We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.

We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.

We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.

We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.

We boldly find new ways to succeed.
To us there are no problems. Only solutions.

Business History

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specializing in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

Company Representative

Thumbnail of user punitk9
Punit K.
Customer Success Specialist
Typically responds within 5 days

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