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  • DHgate

DHgate

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Overview

DHgate has a rating of 2.3 stars from 6,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DHgate most frequently mention customer service, tracking number, and credit card problems. DHgate ranks 999th among Electronics sites.

  • Service
    614
  • Value
    597
  • Shipping
    606
  • Returns
    488
  • Quality
    558

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
66
625
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How would you rate DHgate?
Top Positive Review

“Highly recommended for sports apparel”

Elmer H.
7/5/17

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Top Critical Review

“Scam do not use dhgate”

Ken H.
6/29/24

Never use dhgate absolute scam Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Reviews (6,941)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (725) credit card (158) wedding dress (87) order number (93) shopping experience (118) quality products (84) delivery time (67) post office (42) customer support (73) quality items (39)
Thumbnail of user richardd185
California
5 reviews
11 helpful votes
  • Send Message
October 24th, 2024

I purchased an item that was not at all what was pictured on their site. When I tried to return it, they wanted me to pay the shipping which I was not willing to do. Since then, I have tried in vain to navigate their ridiculous website to try and talk to someone...anyone! The website loops you into endless circles of frustration while sending automated messages to hidden mailboxes. It has been a truly awful experience. In the end, I ended up getting ripped off and needless to say will avoid all things DHGate like a coughing child with COVID. I recommend you do the same. Or you can find out the hard way.

Tip for consumers:
The buyer must pay return shipping even if they are not at fault in any way.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Richard,

We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Aljean
Customer Service Center
DHgate.com

Thumbnail of user rachaelpaper
New York
1 review
0 helpful votes
  • Send Message
August 19th, 2024

My 15 year old son ordered 2 jerseys from them for he and his friend. Only one came and it was his friends size. The seller admitted the other was lost and would not refund them. DHGate was worthless they kept saying send the shipping label for evidence, but how can I have the shipping label when I never received the item. Just lucky I learned this lesson for $20 and not more.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Rachael G.,

We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Thumbnail of user nontiebele
GB
1 review
0 helpful votes
  • Send Message
September 23rd, 2024

I got sent a different item from what I ordered and seller is refusing to refund. This is out of order. Never buy fron this company. They send wrong items on purpose. I have lost a lot if money sending the item back. Still refusing to go collect the item from the post office, so they do not refund

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi nontobeko N.,

We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Thumbnail of user anthonyb4388
Maryland
1 review
0 helpful votes
  • Send Message
October 28th, 2024

I made an order with DHGates and their third party distributor who said that they sent the items. Nothing pasted thru US Customs and they didnot have my address on the fake itinerary. They produced a phony tracking number that never made it to United States Customs Distribution Center. US Customs tracks all items large and small coming into the United States border. Be careful some China vendors are bastards and thieves.

Tip for consumers:
Buy be aware of the fake tracking numbers that never work, and the fact the purchase never made it to US Customs who authorizes that the shipment is valid for distrubution the items to a courier. DOES NOT USE THIS COURIER. I am also asking for a BANNED on DHGates doing business in the United States!!!

Products used:
No product was shipped

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Anthony,

We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Aljean
Customer Service Center
DHgate.com

Thumbnail of user buchostefa
Sweden
1 review
0 helpful votes
  • Send Message
August 22nd, 2024

I order'd a 600 Dollar Battery...it should be deliver'd by express after 1 week.
No delivery, DHGATE promised to refund my money (650 Dollar with shipping). That was 5 nearly 6 weeks ago. Dispute was promissing a refund 5 days later...nothing!
Then another 2 days later...and another 3 days later...and so on.
Result: DHGATE is Bull$#*!ting me...promising on and on...not looking at avidence...not getting in contact...not even answer if i ask! Such a big company and Bull$#*!ting there customers and stealing money by not paying back!
DHgate should be block'd

Tip for consumers:
Don't buy DHgate

Products used:
Was not delivered

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Stephan B.,

We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Thumbnail of user kenh1312
GB
1 review
1 helpful vote
  • Send Message
June 29th, 2024

Never use dhgate absolute scam
Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Dear Ken H.

I checked your order 32266689380 that it has been fully refunded on 2024-06-26. For the other order number, please provide the complete digits so I could check its status.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Thumbnail of user angelav1169
Maryland
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

I purchased three dresses from Dhgate for a family member that's oversees and when they arrived, the quality was terrible and nothing like it was shown online. The fabric of the dresses were extremely cheap and very poorly made. One of the dresses was a wedding dress, and it is not like the pictured showed. It is also hard to communicate with the sellers and they all declined my request to refund me. The dresses come from China and it is hard to have to return all these dresses to them.
One of the seller's name was "wangcai01" and they had the worst quality, and I paid $75 for the dress. Their dispute process is not user friendly.
I don't recommend you buy dresses from them, it is very risky. Buyer beware!
The pictures show one of the dresses I purchased.

Tip for consumers:
dhgate has multiple sellers, so you have to deal with them separately if you purchased multiple things. They are hard to get a hold of

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi angela,

We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Thumbnail of user maidelyna
Florida
1 review
0 helpful votes
  • Send Message
June 8th, 2024

I saw an item for only 0.44 as a flash sale, when paid said 0.44 cents, later appeared a transaction by 267 dollars, immediately I wrote to seller to cancel but he said that it impossible because my paid was under review, when my payment clear requested a refund, the seller refused that and send me the item. It is unacceptable, he took my money without my permission and I have picture of all. Finally he blocked the communication with me. And I request a dispute but it was refusing because I need to receive the item. I don't want this and is my money,

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Dear Maidelyn

For order 32733393020, we can open a dispute for your refund. Please let us know if you want us to proceed.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Thumbnail of user noth52
GB
1 review
2 helpful votes
  • Send Message
July 4th, 2024
Verified purchase
• Updated review

I bought a watch from DHGate and waited weeks for it to arrive. Not only was it a different colour to the one that I ordered, it turned out to also be a fake! When you are spending over a hundred pounds on something, you expect to get what you ordered. I contacted the seller, many, many times and he eventually offered me a $10 refund. This obviously offended me. I and I instantly refused, saying that I wanted the watch that I had originally ordered, sending out to me, as I had already paid for it weeks before. I then got an offer of a $20 refund. Am I wrong in thinking that when you order something and pay for it, you expect to get what you paid for? I escalated this to DHGate's completely pointless resolution service (they always side with the seller, as they themselves lose money if they give refunds). I was told that they were sorry that I had had a bad experience but would only give me less than half of my money back? An admission of guilt but still no full refund. I do not trust these people at all, as they clearly make a living out of cheating honest people out of their hard earned cash. They knowingly allow conmen to sell counterfeit goods, passed off as genuine products, and don't even bother to apprehend them in anyway, when they are found out. I have since refused the partial refund (obviously) and have now been told that I have to pay to ship the fake goods back to the lying, cheating seller, and then wait 50 days for a full refund. They must be mental if they think that I am going to spend yet more money and wait nearly two more months before I get a penny back. I do not believe that even then I will see any of my money again. They must be making millions of pounds a year, cheating consumers by selling fake goods to them. STAY AWAY FROM THESE FRAUDSTERS! BE WARNED!

Tip for consumers:
They sell fake goods!!

Products used:
Watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Not H.,

We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs

Regards,
Customer Service Center
DHgate.com

Scammed out of $280
July 3rd, 2017
• Previous review

Is there anything I can do about how I have been treated by DHGate?
I ordered a watch from seller hk2008watch, but was sent a cheap fake crap copy. I instantly contacted the seller. He told me that it was what I had ordered. I immediately sent him photos and web links to the watch that I had actually ordered. Also I sent him pictures of the rubbish that he had sent me instead. Of course this was a complete waste of my time. I then had to wait a couple of weeks, before I could escalate it to DHGate's pointless mediation process. I then of course, wasted my time for the next few weeks sending the same proof to customer support (seller support, more like) Yes the customer most definitely comes last, where DHGate are concerned. I have since found out that they receive 20% of the price paid by us poor unsuspecting buyers. This is why today, I have been informed that my dispute has been resolved.? I don't think so. They are fobbing me off with an $80 refund. That is over 75% less than the $360 that I paid the con artist hk2008watch. This obviously means that DHGate gets 20% of the $280 that I have been duped out of. They will always side with the scammers, because they make more money. I will never, ever purchase anything ever again from this Chinese rip off website and will make sure that everyone knows about how I have been treated via social media and forums. If you want to buy quality goods at a reasonable price, and be treated like a customer should be. Then DHGate is most definitely not the place for you. However if you want to be lied to, cheated out of your hard earned money and waste your time jumping through hoops, sending hundreds of emails, to still be ripped off. Then DHGate is the perfect place to buy. People don't get cheated STAY AWAY FROM DHGATE!
Order *******

Thumbnail of user bobbim50
Maryland
4 reviews
0 helpful votes
  • Send Message
May 3rd, 2024

Hard pass on this company and their products!

Highly recommend that you use other options for products than DHGate - Tried them for a 4 figure piece of equipment that arrived damaged and part of it doesn't work. Seller was uncooperative and DHGate didn't do anything to assist in resolving the situation. Very different than what would happen with Amazon and several other companies of this type. We didn't get any messages or notices until we logged into the account and find out that they had closed the case. So we're out $XXXX and have a piece of junk.

Also note - their prices are higher than many other sites like one that begins with A and another one that begins with e.

Hope no one else has to deal with this and take your hard earned money to someplace that treats you right and delivers what you are supposed to get in working order! Truly the WORST shopping experience I've had in years.

Tip for consumers:
Please shop someplace else - this company is a total ripoff. A friend also had the same experience when she tried them :(

Products used:
None - broken and didn't work

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Bobbi,

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,

Customer Service Center

Thumbnail of user julieb3318
GB
1 review
1 helpful vote
  • Send Message
May 5th, 2024

What a farce, scamming, company. I've had to write on behalf of my son because as a naive 13 year old, he didn't check real reviews. Any of you out there who zone in to the 5 star reviews, check how many other reviews the #customers have left. You'll find it's generally 1-2! Hmmmm, worth taking seriously eh? Typical cheap, Chinese, knock-off rubbish, rarely delivered and absolutely diabolical customer service. But! Thank you for the very steep learning curve delivered to my son...unlike his order!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Julie,

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,

Customer Service Center

Thumbnail of user deanyool87
Canada
1 review
0 helpful votes
  • Send Message
April 27th, 2024

My 15 year old son still hasn't received his shoes and it's been six months. Customer service gives the runaround. Never does anything about it. Please refrain from using this buyer. They are definitely a scam.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Dean,

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,

Customer Service Center

Thumbnail of user suzettes113
Georgia
1 review
0 helpful votes
  • Send Message
May 11th, 2024

Poor customer service, rude and lies. I was told the will refund my money but I never got it back. Be careful with DH gate they lie slog

Tip for consumers:
No I just want my card to refund my hard earned money

Products used:
Nothing

Service
Value
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Suzette

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,

Customer Service Center

Thumbnail of user sam.ramzy
Maryland
1 review
1 helpful vote
  • Send Message
April 5th, 2024
Verified purchase

I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Sam R.,

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,

Customer Service Center

Thumbnail of user marks7446
GB
1 review
0 helpful votes
  • Send Message
May 11th, 2024

Please do not buy anything from this site. Cheap nasty products. Waste of money. Don't buy from ghgate

Tip for consumers:
Please don't buy anything from this site

Products used:
Watch

Service
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Mark,

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,

Customer Service Center

Thumbnail of user tbeltrone
Florida
3 reviews
1 helpful vote
  • Send Message
May 19th, 2024

Do not buy from DH Gate they are all criminals. I know because I placed over 60 orders and 90% of the time the item arrives fake counterfeit junk. Then when I do receive a real item, 9% of the time there are no tags, which all new items have. Of the 1% left, half that have some flaw, such as broken, ripped, soiled, etc. Wait, it gets worse! When I take pictures and send to the crooks, its not like they disagree, they actually agree the items are fake, then they turn around and refund 25% of what I paid? I paid $40 for 2 dozen items and when I received fake ones, they refunded $10, then $14 then $18, etc. So I have items worth NOTHING, cant use them, and I lost more than half my money! I have had to contact the FBI, my bank, etc and its been a long, time consuming, roller coaster nightmare. Here is also what they ALWAYS do. They NEVER take returns. No matter what the reason is, they do NOT accept returns. The morons think if they send you a fake item and you say forget it ill return it, I cant use a fake item, its not worth a dollar, let alone the $40 I spent, they think by giving you $10 then they are covered by law. They should all be thrown in jail, because they are all lowlife crooks! They don't even hide the fact that they are crooks! When you place multiple orders, they will ship them all out of order and incomplete. I.E. I placed orders in February that STILL have not arrived and we are in May, yet an order placed in April already arrived. The morons have no idea what they are doing. They don't even give you an answer for shipping this way. The customer service is non existent to useless. Meaning, you can almost NEVER geta life person on the live chat. They offer no phone support, no email support, no live chat, just this message system, that if your lucky enough to get a live person to respond, usually doesn't speak English or doesn't know how to assist you. They are the absolute worst company you will ever buy from, and I hope you never do. On the day I die, after living a full life on earth, taking my last breath, if im asked who is the worst company you ever did business with, I will say DHGate. They are so bad, you literally could not do one more bad thing to top them, they are the hands down the worst! They all belong in jail, and they should burn that criminal organization to the ground so they cant victimize more people. Hopefully my ratings will save some people.

Tip for consumers:
They should all be thrown in jail and the company should be burned to the ground so they cant rip anyone else off with their scam. That special place thats not called Heaven is where everyone from DHG is going when they die!

Products used:
Clothing, most arrive fake, they dont accept returns and gave me $10 when i spent 40, or gave me 14 when i spent 40, etc, they are crooks. They didnt even deny the ites were fake but decided i should keep it and accept 10 dollars after i paid 40, crooks. They take over 2 months to ship items too. Then whats worse they have no set order they are all incompetent morons. I have orders from February never arrived and its May 20 now. Yet my April order has arrived. What company ships that way???

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Todd B.

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,

Customer Service Center

Thumbnail of user moebettadinu
Michigan
1 review
2 helpful votes
  • Send Message
April 22nd, 2024
Verified purchase

I get excuse after excuse been dam near two months will Neva order from here again want give me a refund nothing I'm taking action trust me

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Moe,

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You may contact us via Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,

Customer Service Center

Thumbnail of user pfahlsue
Greece
1 review
0 helpful votes
  • Send Message
March 19th, 2024
• Updated review

I purchased a counterfeit cell phone, when I went back to the company, they had me send all kinds of information and then told me the Seller said it was not counterfeit and to contact the Seller, which of course was another dead end. Absolute rip off!

Tip for consumers:
Do not buy from this site

Products used:
None, it was a counterfeit phone!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hello Cindy K.,

I'm sorry to hear that you receive a counterfeit item. Please provide us your order number. That way, I can check the status of your order and we can provide the correct resolution to your concern.

You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,
Mich
Customer Service

Don't use this site
March 3rd, 2024
• Previous review

Bought counterfeit phone based on reviews that said it was safe. IT'S NOT. Sent in a dispute and they said to contact the counterfeit phone Seller? Really? Just DON'T DO IT!

Tip for consumers:
Don't use this site. They're selling counterfeit stuff. Waste of time and money.

Products used:
Bought a cell phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenllitwin
Canada
1 review
2 helpful votes
  • Send Message
March 16th, 2024

I ordered an item for an event it said it come before February 5th, well its been stuck in Saskatchewan for two months, I no longer need it. But I can't request a refund until it's here. I think my package is lost but there's no way of contacting them except by international call, no email, no customer support email or anything. I can't even report it either. I've tried contacting carrier many times via email, it's been over a month with no response. My second update said March 5th, well still not here, HASNT LEFT in almost 2 MONTHS. Do not order from them

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Jen,

Good day!

I understand that you are concerned about your order 31201339499 not yet received. I can see here that the tracking of the order shows no update since January 29th. In this case, since the order is already beyond the guaranteed delivery date, you have the option to open a dispute and request for a refund.

Here's how to open a dispute on PC:
1) Home Page “Click on My DHgate”.
2) My DHgate “Click on My Orders”.
3) My Orders “Click on Awaiting confirm”. You can also use the search box by putting in the order number.
4) Awaiting Confirm “Click on Open a Dispute”.
5) Dispute Page (This is where you can choose your proposal to the seller) Click on Continue.

Here's how to open a dispute on APP:
"1. Go to the ‘My Orders” page, click on ‘Awaiting Confirm or Awaiting review or shipped’ and click on the order you want a dispute to be opened
2. This opens the details of the order. Scroll down to the bottom part of the page.
3. Click on ‘Open Dispute’
4. You can choose from the three options:
A. Get a Refund (No Return)
B. Get a Refund (Return Item)
C. Get a Replacement"

Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If the seller declines your proposal within 5 days, you can request mediation on the 6th day. If the seller fails to respond to your dispute proposal within 5 days, the system will process your original dispute proposal automatically on the 6th day from the time that the dispute is filed.

Regards,
Aljean
Dhgate.com

Thumbnail of user najetbdraper
Michigan
1 review
1 helpful vote
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March 17th, 2024

I received a damaged bag, when opened a dispute the seller proposed me to send it back and I would get a a full refund including the the cost of re-shipping. He gave me a fake address and the bag was resent to me, I got a refund on the bag but not return shipping. The seller stopped answering my messages and couldn't get help through Dhgate customer service. I was nor even able to leave a review to warn future customers. Very disappointing

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Najet,

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,

Customer Service Center

Thumbnail of user mkb19
Florida
1 review
0 helpful votes
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February 28th, 2024

I ordered a dress thinking it would come in a few weeks, then months and months later still no dress, you can't get a hold of anyone to help you and apparently from the reviews from people who actually got their order it's all junk anyways so don't waste your money….seems like it's all cheap garbage

Tip for consumers:
Terrible service and garbage goods

Products used:
I never received anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hello MK B.,

I'm sorry to hear that you did not receive your order. Please provide us your order number. That way, I can check the status of your order and we can provide the correct resolution to your concern.

You can contact us through Facebook live chat for real-time assistance: https://www.facebook.com/dhgate

Regards,
Mich
Customer Service

Thumbnail of user nevera68
New York
1 review
0 helpful votes
  • Send Message
March 14th, 2024

I purchased an item off DHgate and the tracking number suddenly stopped. The USPS said it is a common DHgate scam. The item was never delivered. I attempted to contact the seller but they
No longer exist. I went to file a dispute and the DHgate site said I couldn't do that without first
Contacting the seller. Then my dispute got locked out.

Thumbnail of user sopportc
DHgate C. – DHgate Rep

Hi Never A.,

We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you. You can also directly contact us using the link: https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Regards,

Customer Service Center

Thumbnail of user elmerh26
Bahrain
1 review
1 helpful vote
  • Send Message
July 5th, 2017
Verified purchase

I recommend buying their replica soccer jerseys; they have AAA quality shirts (modern and retro). They also have an extensive shirt collection for baseball, basketball, rugby, etc. and best of all they can even print your name on the jersey. They prices are unbeatable; for instance some soccer websites selling AAA replicas charge double or more than DHgate. The shipping cost is usually very low or even free, but you would have to wait 1 month for it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneh35
Minnesota
1 review
0 helpful votes
  • Send Message
July 31st, 2014
Verified purchase

Was pretty easy got the dress I wanted in a short amount of time. Only things that could use improvement are
Messaging should come to your email address or at least let you know there is a message regarding your order.
Sizing I ordered custom fix and it is too large

Thumbnail of user colins4
Malaysia
3 reviews
9 helpful votes
  • Send Message
February 1st, 2011

This is a well controlled site with safe payment system (cash is transferred to supplier only once delivery is confirmed), good providing you are looking for 'copy' goods. Very few, if any, original manufacturers products here.

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From the business

DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world.

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Joy Y.
DHgate Customer Service
Typically responds within 12 days
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