DHgateReviews 6,946

It is important to warn others about a clear scam involving a vendor on the platform HGate, specifically a seller named Yang Q (username: yuqiawoxian). The situation appears to exploit the high value of the items being sold, typically priced at $80, $100, or more, to deceive buyers and take advantage of the platform's dispute resolution system. Here's how the scam unfolds:

1. **False Confirmation of Delivery**:
The app notifies you that your package has been delivered. When you click on the notification to check the status, it automatically marks the order as "received." This is a deliberate tactic designed to prevent buyers from easily disputing the transaction later.

2. **Manipulative Communication**:
When you contact the seller to inquire about your order, they respond by asking why you marked it as "received," making you feel at fault. This is part of their strategy to confuse and manipulate buyers.

3. **Dispute Process Exploitation**:
Once you realize that the item has not been delivered and attempt to open a dispute, you discover that marking the order as "received" makes it nearly impossible to get a refund. The seller then advises you to select "item not as described" instead of "item not received" during the dispute process. This tactic creates a false record that suggests you have the item in your possession, further complicating your case.

4. **Delaying Tactics**:
The seller continues to string you along with repetitive messages like "rest assured," delaying any resolution. They take advantage of the platform's limited dispute window (e.g., two months) until it closes, leaving you without recourse and them with your money.

I had no problems at first until I started ordering a lot. Suddenly I've been locked out of my account that has items that are not received, the notice says, "Your behavior has violated the platform rules, the account has been restricted." I have no idea why but I do know I have multiple items I've paid for that are not received. The email address listed to contact was safetycenter@ dhgate.com, which I emailed inquiry to.
I received an auto reply saying that email was not active and to please report how I got that email address?!
What the heck.
The new email address given was customer-support@ dhgate.com.
I have emailed there asking where my items are and why I'm locked out of my account. No reply yet.
My next step will be to report fraud to my bank for refunds.
Something else strange is that I received a random package from China Post from someone called Peter Wang that I did not order,
It was just a pair of cheap quality small socks.
DHgate is hit and miss, the sizing for shoes is always off and I believe it's mostly shady/ a scam.

Ordered over $400 worth of merchandise. Received less than half. Of the items I received, half of those smell like toxic sewage. Google "fufu smell" to learn more.

One seller stole my money and lied about the number of items I received— Even though the weight printed on the package matches the weight of two items. Not the three I was expecting.

I ordered these items in September. It is now almost December, and one seller asked me to continue waiting while a jacket cleared an imaginary "customs office".

It would have been only a little bit more expensive to buy the items on eBay or in a store locally. It's not worth it.

Customer service is designed to waste your time even if your complaint is **absolutely airtight**.

The app is glitchy. The chat with Customer Service barely crawls even on fiber.

DHgate even changes negative reviews to positive hoping to fool other purchasers [see photo].

Here's the revised review:

I'm extremely disappointed with my experience on DHgate. After a long wait and delays, the machine I ordered arrived in terrible condition. It had significant external damage, potential internal issues, and broken packaging foam inside, creating a serious safety hazard. This machine is completely unsafe for use in my restaurant.

When I requested a refund, the seller refused and insultingly offered to send screws instead. After escalating the matter to DHgate, I was only issued a partial refund, which feels completely unfair. I ended up paying $171.18 for garbage. They essentially stole my money. I purchased this machine expecting it to be functional, but it's now unusable and effectively worthless. This has been a frustrating and infuriating experience

Another one of those Chinese websites with ZERO customer service! NO replies, NO answers, NO communication, NO recourse if there's any issues after the purchase. I stay away from sites like this. Your buying in the dark. For a small savings, it's not worth the risk!

I made an order with DHGates and their third party distributor who said that they sent the items. Nothing pasted thru US Customs and they didnot have my address on the fake itinerary. They produced a phony tracking number that never made it to United States Customs Distribution Center. US Customs tracks all items large and small coming into the United States border. Be careful some China vendors are bastards and thieves.

I purchased an item that was not at all what was pictured on their site. When I tried to return it, they wanted me to pay the shipping which I was not willing to do. Since then, I have tried in vain to navigate their ridiculous website to try and talk to someone...anyone! The website loops you into endless circles of frustration while sending automated messages to hidden mailboxes. It has been a truly awful experience. In the end, I ended up getting ripped off and needless to say will avoid all things DHGate like a coughing child with COVID. I recommend you do the same. Or you can find out the hard way.
UPDATE: Customer service contacted me after posting this review. They gave me the same old run around and I still have not received a refund. I closed my account as I am fearful of them having my credit card numbers. They really are a treacherous company.

I order'd a 600 Dollar Battery...it should be deliver'd by express after 1 week.
No delivery, DHGATE promised to refund my money (650 Dollar with shipping). That was 5 nearly 6 weeks ago. Dispute was promissing a refund 5 days later...nothing!
Then another 2 days later...and another 3 days later...and so on.
Result: DHGATE is Bull$#*!ting me...promising on and on...not looking at avidence...not getting in contact...not even answer if i ask! Such a big company and Bull$#*!ting there customers and stealing money by not paying back!
DHgate should be block'd

My 15 year old son ordered 2 jerseys from them for he and his friend. Only one came and it was his friends size. The seller admitted the other was lost and would not refund them. DHGate was worthless they kept saying send the shipping label for evidence, but how can I have the shipping label when I never received the item. Just lucky I learned this lesson for $20 and not more.

I bought a watch from DHGate and waited weeks for it to arrive. Not only was it a different colour to the one that I ordered, it turned out to also be a fake! When you are spending over a hundred pounds on something, you expect to get what you ordered. I contacted the seller, many, many times and he eventually offered me a $10 refund. This obviously offended me. I and I instantly refused, saying that I wanted the watch that I had originally ordered, sending out to me, as I had already paid for it weeks before. I then got an offer of a $20 refund. Am I wrong in thinking that when you order something and pay for it, you expect to get what you paid for? I escalated this to DHGate's completely pointless resolution service (they always side with the seller, as they themselves lose money if they give refunds). I was told that they were sorry that I had had a bad experience but would only give me less than half of my money back? An admission of guilt but still no full refund. I do not trust these people at all, as they clearly make a living out of cheating honest people out of their hard earned cash. They knowingly allow conmen to sell counterfeit goods, passed off as genuine products, and don't even bother to apprehend them in anyway, when they are found out. I have since refused the partial refund (obviously) and have now been told that I have to pay to ship the fake goods back to the lying, cheating seller, and then wait 50 days for a full refund. They must be mental if they think that I am going to spend yet more money and wait nearly two more months before I get a penny back. I do not believe that even then I will see any of my money again. They must be making millions of pounds a year, cheating consumers by selling fake goods to them. STAY AWAY FROM THESE FRAUDSTERS! BE WARNED!

I purchased three dresses from Dhgate for a family member that's oversees and when they arrived, the quality was terrible and nothing like it was shown online. The fabric of the dresses were extremely cheap and very poorly made. One of the dresses was a wedding dress, and it is not like the pictured showed. It is also hard to communicate with the sellers and they all declined my request to refund me. The dresses come from China and it is hard to have to return all these dresses to them.
One of the seller's name was "wangcai01" and they had the worst quality, and I paid $75 for the dress. Their dispute process is not user friendly.
I don't recommend you buy dresses from them, it is very risky. Buyer beware!
The pictures show one of the dresses I purchased.

Never use dhgate absolute scam
Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

I saw an item for only 0.44 as a flash sale, when paid said 0.44 cents, later appeared a transaction by 267 dollars, immediately I wrote to seller to cancel but he said that it impossible because my paid was under review, when my payment clear requested a refund, the seller refused that and send me the item. It is unacceptable, he took my money without my permission and I have picture of all. Finally he blocked the communication with me. And I request a dispute but it was refusing because I need to receive the item. I don't want this and is my money,

Do not buy from DH Gate they are all criminals. I know because I placed over 60 orders and 90% of the time the item arrives fake counterfeit junk. Then when I do receive a real item, 9% of the time there are no tags, which all new items have. Of the 1% left, half that have some flaw, such as broken, ripped, soiled, etc. Wait, it gets worse! When I take pictures and send to the crooks, its not like they disagree, they actually agree the items are fake, then they turn around and refund 25% of what I paid? I paid $40 for 2 dozen items and when I received fake ones, they refunded $10, then $14 then $18, etc. So I have items worth NOTHING, cant use them, and I lost more than half my money! I have had to contact the FBI, my bank, etc and its been a long, time consuming, roller coaster nightmare. Here is also what they ALWAYS do. They NEVER take returns. No matter what the reason is, they do NOT accept returns. The morons think if they send you a fake item and you say forget it ill return it, I cant use a fake item, its not worth a dollar, let alone the $40 I spent, they think by giving you $10 then they are covered by law. They should all be thrown in jail, because they are all lowlife crooks! They don't even hide the fact that they are crooks! When you place multiple orders, they will ship them all out of order and incomplete. I.E. I placed orders in February that STILL have not arrived and we are in May, yet an order placed in April already arrived. The morons have no idea what they are doing. They don't even give you an answer for shipping this way. The customer service is non existent to useless. Meaning, you can almost NEVER geta life person on the live chat. They offer no phone support, no email support, no live chat, just this message system, that if your lucky enough to get a live person to respond, usually doesn't speak English or doesn't know how to assist you. They are the absolute worst company you will ever buy from, and I hope you never do. On the day I die, after living a full life on earth, taking my last breath, if im asked who is the worst company you ever did business with, I will say DHGate. They are so bad, you literally could not do one more bad thing to top them, they are the hands down the worst! They all belong in jail, and they should burn that criminal organization to the ground so they cant victimize more people. Hopefully my ratings will save some people.

Poor customer service, rude and lies. I was told the will refund my money but I never got it back. Be careful with DH gate they lie slog

Please do not buy anything from this site. Cheap nasty products. Waste of money. Don't buy from ghgate

What a farce, scamming, company. I've had to write on behalf of my son because as a naive 13 year old, he didn't check real reviews. Any of you out there who zone in to the 5 star reviews, check how many other reviews the #customers have left. You'll find it's generally 1-2! Hmmmm, worth taking seriously eh? Typical cheap, Chinese, knock-off rubbish, rarely delivered and absolutely diabolical customer service. But! Thank you for the very steep learning curve delivered to my son...unlike his order!